Closets By DesignReviews of closetsbydesign.com

Everything went well to start, rep who came to the house was professional and knowledgeable. Installation was actually earlier than scheduled, and installers did a good job. However, after they left we noticed a gap between unit and one wall. We contacted the company and they said it would cost anther $200 to fix the issue. Totally unacceptable, additionally, after a month the quality of the materials is good but not great for what we paid. We could have done just as good if we did it ourselves.

I had a great experience with closet by design the design person Kateryna and the install person Emeka did a wonderful job and were very personable Building a closet is expensive so you need a good team. Thank you Laurie

Horrific experience. lack of caring for costumer, lack of internal control, quality control, poor material, wrong material delivered, poor communication, very poor management, poor communication between factory and installer and providing of items. lack of staff. installers are new, designers are new. improper design/measurements. installation with doors being stuck. cracks in the panels, wrong drawers delivered. many many delays. lack of response to calls. severe stress. this company should not be in business. very poor experience with the north west NJ (Florham park specifically) office. Would NOT recommend and am recommending others not to ever use, stay away. reporting to BBB

Closet by Design installers came out on Sept. 24th 2024 to install my closet. I was very upset because I thought I needed more clothes rods but once I put my clothes in the closet and added a chair along with a small leg rest. I fell in love with my closet. I am so sorry for the first review I gave out of anger. I truly recommend Closet by Design!! The installers did an excellent job thank you very much!!! Janet R in Jonesboro GA!!

I would give it half a star if I could. The incompetent designer turned in a design that was not what I asked for, measurements were wrong and left part of my closet damaged. The company does not care - that is effectively the response I received. Use them at your peril. Nasty, offensive employees.

We engaged with Closets by Design to remodel our existing closet, and the initial phase was encouraging, with good service and with an experienced design consultant, Kerry. After this, all went downhill: - They sent only one person to complete the job in 2 days. The job was assigned to Jose who did not have all the information and right materials to do the job. He struggled to fit the doors and left at 9 pm on day #2 without completing the job and he said that I had to call the office to see when they would complete it. - The next day I contacted Steve (Installation Manager) who vaguely said that they will eventually finish the job sometime in the future as they had already other commitments (ie. new customers); therefore, we were left with a half-done product and they had collected 100% of the installation/materials cost. This means, I had no leverage to get them to complete the job sooner rather than later. - I was not happy with Steve's response so I asked to be contacted by the franchise owner, Brandon, who assured me that we will get someone out the next day to complete the job. That didn't happen, and I kept getting excuses and stories about machine malfunctioning and lack available personnel (that being the reason that my doors were not cut and ready). I think other clients were prioritized as Closets by Design already had 100% of the money, therefore there was no incentive for them to complete the job. - Eventually, they sent a 2-man crew to finish the job, but they came with no instructions, no knowledge of what needed to be completed and on top of this, they brought only half of the doors, and they had the wrong color. Again, we were left with a half-done product, having paid 100% of the cost. - I had to call again to push for a solution and they were unresponsive until I told them that I had disputed the 50% final payment with my credit card company. Only that, got them to send a crew to finish the work the week after. In summary, a very painful experience for a very simple job. Their installers were sent without instructions, the materials were not the right size and/or color and worse, the attitudes of Steve and Brandon were unprofessional and disrespectful.

I designed a plan to convert my reach-in closet into a home office. Bianca worked closely with me to determine the exact specifications I needed, probably something that's a bit different from a typical closet design! They were very flexible with my schedule for installation and offered low-cost in-house financing.

Alayna Levey, my assigned designer, was absolutely amazing! She was prompt for our appointment and extremely thorough with measuring and describing all that was possible. Her tips were great! She was very patient and professional. She returned my calls, answered my questions, & explained the process including timing. Customer service reps were polite & knowledgeable. If they did not have answers to my questions they always passed on question to those who did & I always received a call back within reasonable time 24 - 48 hours. The installers, arrived on time, did a great job, kept the work area clean. At the completion of their work I was & am pleased with my closets. I highly recommend this company & have recommended it to friends & family.