Closets By DesignReviews of closetsbydesign.com

I would recommend Tash Duvall as a Design Consultant for her professionalism, and effective communication. The setup is exactly what I requested, which more than met my expectations. The material is good and the installer was on time, efficient, and did an excellent job.

Everyone we interacted with at Closet by Design was incredibly professional. From the beginning, Caitlin was very friendly and easy to work with. The two installers, Justin and Jacob, were the Best, they showed exceptional respect and professionalism. When there was a discrepancy in the measurements, they promptly called their boss, and Closet by Design addressed the issue. Not only did they complete the job on time, but they also did an excellent job with the installation, which I am very pleased with!

The installers, Meiby and Landis were awesome. They were able to address a problem that the estimator wasn't able to. The only reason I give this four stars instead of five is because the estimator acted like a used car salesman - But I have nothing but good to say about the installers. They were fast, courteous and professional.

The company overall was very good to work with. The designer (Eva Santiago) was helpful, and thoughtful in her work. She also touched base from the time of design until after install to answer questions and make sure we were happy with the outcome. The installers did a good job as well, were clean in their work, and attentive to detail.

Designer was easy to work with and designed exactly what we needed for my dad’s apartment at a senior community. Main issue was that the wrong doors were sent -twice! He ordered custom desk with a Murphy bed for his spare bedroom with deco trim on doors. The unit was supposed to be equal in height all the way across desk to Murphy bed. It was designed taller than normal because of the wall height and an alarm panel, but the Murphy bed section is not as tall as the desk. In addition, the wrong doors were sent, delaying the installation. When plain doors were sent a second time, the local office installed the desk and is supposed to swap out the doors next week. I have received no communication about the timing for the door replacement. The file hangers for the file drawer and the keyboard pull out were also missing during initial install. Hopefully everything will be remedied when the correct doors are installed. I’m letting the height difference go because it’s too much of a hassle to fight it. I was pleased with the design and the installers, but the ordering process/communication has been much less than expected for a $9000+ unit.

The wait time for the closet install was months, but I think that was due to supply chain issues with Covid and also it was discussed up front so wasn't a surprise. Sean G and Eddie did a great job with the install! They were able to accommodate a timing request because I had an appointment later, they were friendly to my overly friendly dog and the conversation in passing was good even though Sean is an Eagles fan ha. Don't know how much they make but they deserve a raise.