Closets By DesignReviews of closetsbydesign.com

I made an appointment with this company August 26, 2024. Consultant is very impatient and tells me that company called and texted me the past hour to ensure that I am aware of the appointment. I arrived at my home 10 minutes prior to appointment. There is no phone call or text records. I basically told her that I am obviously here and want to hear her suggestions. Consultant comes into my home and I show her the 2 closets I that have storage issues. She measures the spaces and quickly we come to the living room and I tell her to take a seat. She insists to sit in my dining room that is surrounded by boxes that clearly need to be moved... She keeps bugging me about this and clearly does not show courtesy or empathy when it is quite obvious that I am still unpacking after a BIG HOUSE MOVE in July 2024. We discuss further something and then I get upset and simply ask her to LEAVE MY HOUSE. I will not allow anyone into my house if they cannot behave like proper guests!! PERIOD. Show some respect for your customers. I am now dealing with a competitor. I have addressed this issue with the company that they do not seem to care. They are probably wondering why I am making such a fuss!! Clearly they do get it...You need to build a relationship with your customer first before getting into a discussion. Sitting at a coffee table with brand new leather couches is not good enough for this consultant? You are not welcome to my home....

We needed some closets build in our garage so we hired someone from Closet by design company. Someone came out to our house to take the measurements and post gave us a date on July 18, 2024. It was supposed to be two day job. It took over 6 weeks and we are still not done. Today is August 26th and I am being told they will give another date to come finish up the job, which is frustrating because it feels like i am working around their schedule. They charged my CC the full balance even though the job is not done. The guy name is Eddie, charged me full payment without finishing up the job. He is not reasonable to talk to. He is rude, and had no manners or care to please the customers. Every time I brought up any issue with closets, he would refer it back to the contract, the same contract also says, "last payment upon job completion". I would not recommend Closet by design to anyone. I just want my money back if they are not planning to finish up the job. There are few things missing. The left side of my closet are held by one tiny little anchor. It is not secured properly. I have two little kids in the house and it doesn't feel safe. There is a drawer that is sitting still on the floor and missing few hinges. And door handles are not on. I have been using closets without door handles.

Buyer beware!! I have used this company before and was completely satisfied. We moved to Florida and needed our closet done. Since I used them before I didn’t think to call anyone else. The designer came and measured. We thought the price was too high. She reduced the price. The problem was that she lied and when the installer came he had a much smaller shelf width. Unfortunately I signed off on a design that was not what we were told we were getting, I take responsibility for trusting her word. I never received the final paperwork for the closet design so I didn’t know that the sizes were different. This woman was a lying snake for her commission. I’m now stuck with a closet that doesn’t have the space I need. The manager was a complete jerk and just wanted to explain away the company position. I was told if I wanted what I was told I would get I would have to pay for the existing closet and start over. I have never felt so disgusted, nor have I ever been so lied to. I will make sure I let people know not to use this disreputable company!!! There is much more yo this story but my stomach and heart can’t take any thing further. If I could give them a zero I would.

I called to cancel our order because it just wasn't going to work for us. We realized that we could not easily remove the built in desk that had to be removed to install the original design. It took three days to get the answer from a handyman! They refused to refund our depot fully and charged us $530.00 because we were 12 hours past their time. Twelve hours! Should really be a ZERO!!!

I tried this company and was totally blown away I turned a bedroom into a walk-in closet with backing it looks awesome I also turned a small closet in my bedroom into a shoe closet with shelves and drawers I spent $22k. In the shoe closet the shelves were a inch too short however within a week they came and replaced the shelves and the service and installation was great I even changed 2 sections of shelves into hanging space and that was done at the same time I had to pay another $1400 but the job and service was absolutely great it was costly however you get what you pay for and I’m completely happy with product and service and my sales consultant Diana

Excellent service, quick design with all my thoughts and opinions in mind.

Eva Santiago was amazing. She was very kind, friendly, and professional. I’m very excited for my new closets!

Eva Santiago was absolutely amazing! She was prompt for our appointment and so thorough with measuring and describing all that was possible. Her tips were great too! She was very sweet and professional. I am a business owner and I would be extremely lucky to have such an employee! Jen M