Closets By DesignReviews of closetsbydesign.com

I don’t ever leave poor reviews like this, but I felt compelled due to how ridiculous their treatment of me as a customer was. Closets by Design admitted the handle placement on my cabinetry was a clear problem but have now refused to fix it. The top drawer they installed is completely nonfunctioning, and Anna tried to claim she thought I wanted it that way—despite it making no sense for someone to want a nonfunctioning, uneven drawer. Since they installed it, it’s incredibly difficult to have a different contractor fix these issues. While Anna seemed fine during the initial quote and design process, she was unnecessarily rude and dismissive in follow-ups, which really stood out. The communication was poor, and I’m left with a poorly executed product. I would not recommend working with this company.

I had the absolute worst experience with Closets by Design. From the initial consultation to the final (unfinished) product, it was nothing but frustration. Communication was terrible—getting updates or answers to simple questions was like pulling teeth. The installation was sloppy, and the quality of the materials didn’t match what was promised during the consultation. I would not recommend this company to anyone—save yourself the stress and look elsewhere!

I had custom shelving installed in both my large walk-in pantry and master closet. It was a two day job, and was completed this afternoon. The installer, John, was incredible - professional, on time, courteous, and thorough. I am thrilled with the product and completed project.

The entire process from start to finish was a dream. Maria is an excellent agent and created an outstanding closet arrangement. The installers were courteous, friendly and very professional. The finished product far exceeded my expectation, and I will definitely use Closets by Design for any future projects. The cost was more than I hoped for, but much less than I expected. I highly recommend this company!!

This company has the worst customer service. After installing a design totally different from what I ordered, no one can be found to discuss the issue as a guy named Michael had stated. All they want is your money and no follow up on the service provided. Jasmine is the worst salesperson, she needs to try to do something else and learn how to provide good customer care.

I was considering having my entire duplex outfitted with Closets by Design services. The local North Vancouver, BC designer came by and spent the majority of the initial visit insulting me. The local Vancouver office has acknowledged my experience to be true and said it was an isolated incident and there was no intention behind his comments. It seems like nothing is being done about this. The Designer repeatedly told me I "couldn't afford" Closets by Design services for a custom wardrobe. When asked why he thought he knew my finances, he said because "this isn't a 60 million dollar home in West Vancouver". He also saw fit to say that my construction costs will be high and this wasn't for us. He refused to give a rough quote during the visit. He also said that 9 times out of 10 he designs a wardrobe and people do not go through with it because of the price tag. The local representative has not returned my two calls (with one attempt on my part yielding “your address was not on file”) and has been communicating over email after a few pointed attempts for an update on the designer’s behaviour.

I had Closets by Design add cabinets and several small slant walls in my garage to get things organized and neater behind doors. Diana Morice did excellent job designing and the installers also very professional. I am extremely pleased with the turnout. S Vinton. Charlotte nc

Our original closet collapsed. We contacted Closets by Design and they sent designer out the next day. We agreed on a design to meet our needs and were delighted to get a install date quickly. The installation team of Sylvester and James were very professional as well as personable. We are very pleased with our new closet. We will recommend to others E. H. Nelson