Clockify (by CAKE.com)Reviews of clockify.me

I had a question, and within a couple of hours, I had my answer! Not only explained, but with complete snapshots of each step I needed! Clockify is a great product with great support!

I had the most pleasing experience with the customer service! I highly thank the team for putting so much effort in solving my problems! Besides: I am using the app for tracking my work hours and I am really happy with the clean and clear surface.

I regret not checking the reviews before subscribing. I assumed that paying would enhance my experience, but instead, it actually worsened. Customer service did everything possible to avoid issuing a refund, even though I requested it just a few hours after purchasing. I would strongly advise against using any of their products. Update: Thank you for responding to my review. I appreciate that you monitor feedback closely but your response feels more focused on defensiveness than meaningful customer support. Yes, after multiple emails, you offered a credit—but since I won’t be using your product again, it holds no real value to me. I requested a refund just hours after my purchase, yet it was still refused. Also, your dismissive remark about not finding a report under my username ignores the fact that customers may use pseudonyms. A more customer-centric approach would be far more effective.

I upgraded to the Cake.com bundle and prepaid for a full year, expecting a seamless experience across their services (Clockify, Plaky, and Pumble). Unfortunately, it has been nothing but frustration and lost productivity. Key Issues: Faulty Registration/Login System – Upon upgrading, their system created separate workspaces for each service instead of linking them under my paid account. This was entirely caused by their flawed setup. Loss of Access – Once my trials ended, I lost access to certain features on Plaky and Pumble while only Clockify remained upgraded. This meant my team couldn't communicate, and I lost valuable work time. Multiple Days of Downtime – After multiple support tickets, they finally extended my trials as a temporary fix, but only after I had to push them for a resolution. I didn’t even receive the activation form they promised until I opened yet another ticket. Guest Account Errors – I faced repeated "NaN errors" when trying to add guest accounts to Pumble, further limiting my team’s ability to work. No Refund Policy Despite Service Failure – After losing too much productivity, I decided to move to another service and requested a refund. They refused, even though they admitted the issues and couldn't provide a timeline for a fix. Unresolved Issues Even After Cancellation – Even as I finalized my cancellation, they still hadn’t been able to merge the workspaces into a single, functional account. Final Verdict: Cake.com’s bundle is broken, their support is slow, and their refund policy is unfair. If you rely on these tools for business, stay far away unless you’re prepared to deal with major headaches and lost productivity.

Worst customer service, and terrible terms and conditions! 1 week into our subscription renewal and they bill us a approx. $1500 cancellation fee! stay clear!.

I have been looking for something that is simple, clean and manageable with GREAT support and I found it

Great customer support!

I started a trial on Clockify two weeks ago together with Plaky. I was apprehensive due to mixed reviews, especially regarding customer service. As a bit of a technophobe and very busy working too I was keen to have something simple. I would say to someone who has time to sit and play, it’s is likely very simple but for me getting to grips with it whilst scoffing down a sandwich, I did test out the customer service. The chap 'Ivan’ I initially spoke to on a video call has answered my initial set up questions swiftly but the chat with an agent is great too. I’ve chatted to them most lunch times. I have my whole team set up on Plaky and Clockify and it’s working well. The one thing I did ask for is to be able to customise status as I have a long list in my ‘to do ‘ to wade through before getting to ‘in progress’.