santosh
Very dangerous way of getting pulled…
Very dangerous way of getting pulled into billing. I was forced to upgrade while trying some options and did so. however it was not suitable according to vendor, I asked for cancellation and refund, they rejected and I just signed up 1 day back. Ridiculous. In UK there is usually 14 day trail/cooling off period , these guys are just making money with no refund policy. They should be banned out of UK atleast
Response from Clockify (by CAKE.com)Jul 21, 2022
Hi there, I'm sorry to hear about your experience with our app. Please note that we offer a 7-day free trial of our paid plans where users are not required to enter their credit card to activate the trial. It's completely free and without any obligation, as it expires after 7 days. During this period users can trial all the paid features for free. Once the users decide to upgrade to our paid plans they are presented with our clear no refund policy which is shown in one of the steps when upgrading to avoid any mistakes. We take every request for a refund very seriously and in case of any error on our side we are happy to find a favorable solution. In your case, I am afraid that we are not able to issue a refund due to the fact that there was no system error or any issues with the app. Kind regards.



