Clockify (by CAKE.com)Reviews of clockify.me

Response from Clockify (by CAKE.com)Oct 19, 2026

Thank you for sharing your feedback. We understand your frustration regarding the Free plan adjustments and the new 5-user limit. While we’re grateful to have supported teams at no cost for so long, updating our plans is necessary to sustainably maintain and improve the service moving forward. However, the freezing and the inability to create a group are definitely not intended behavior. So we can investigate this further, please reach out to us at [email protected], our team will be more than happy to troubleshoot this for you right away.

Response from Clockify (by CAKE.com)Oct 9, 2026

Hi Daniel, Thank you for sharing your feedback. We are happy to be able to support you all these years. We are currently updating our free plan for the first time in nearly a decade to ensure the highest standards of service for all our users. While certain advanced features now require a paid subscription, we still offer a free version of Clockify to help small teams track time. We would love the opportunity to assist you through this transition and help you find the best setup for your workspace. Please feel free to reach out to our Support team directly at [email protected] anytime!

Response from Clockify (by CAKE.com)Sep 28, 2026

Hello Meredith, Thank you for sharing your feedback. First and foremost, we sincerely apologize for the unwelcome outreach and completely understand your concerns regarding this contact. To clarify what happened, our sales team reaches out to offer guidance during trial evaluations so users get the most value out of Clockify. For contact details, our team relies on standard B2B database platforms (in this case, Apollo) to source business lines. We had no idea this was your personal number, had we known, we certainly would not have used it. However, we recognize that this does not change how frustrating the outcome was for you. We deeply respect your concerns regarding privacy and your decision to cancel your account, but also we would love the opportunity to welcome you and your team back to test Clockify in a completely self-serve, non-contact environment with no further sales outreach. As an immediate step, we are ensuring your details are permanently removed from our internal systems. Additionally, we would be glad to submit a formal request to Apollo on your behalf to have your information removed from their database as well. We sincerely regret the negative impression this left and wish your organization all the best!

Response from Clockify (by CAKE.com)Sep 14, 2026

Bonjour Monica, Merci de nous avoir fait part de votre avis ! Nous sommes ravis de savoir que Clockify rend la gestion du temps à distance simple et efficace pour vous. C'est un plaisir de faire partie de votre quotidien, et nous apprécions sincèrement votre recommandation. Nous vous souhaitons une excellente continuation ! Si vous avez besoin d'aide, n'hésitez pas à nous contacter à l'adresse [email protected].

Response from Clockify (by CAKE.com)Sep 4, 2026

Thank you for sharing your thoughts with us. We completely understand your frustration, changing long established workflows and budgets is never easy. While we’re grateful for being able to support your team for free all these years, updating our plans for the first time in almost a decade is necessary for us to keep maintaining and improving the service. We truly appreciate your understanding as we make this shift and we’d love the chance to assist you before you make a final decision. Whether you want to see if we can optimize your active seat count or need help cleanly exporting your historical data, please drop us a line at [email protected]. We're happy to help however we can! SIncerely, Clockify Team

Response from Clockify (by CAKE.com)Sep 28, 2026

Hi there, Glad to hear that you're using our XERO integration! We're actively reviewing user feedback on it and would love to hear from you. Feel free to drop us a line at [email protected]

Response from Clockify (by CAKE.com)Aug 14, 2026

Hello Kath, at least a month before the changes occurred, we sent in-app notification to all of the workspaces that are going to be updated to the new free plan. Our goal was to give users enough time to decide if they would like to continue with the usage of the app. Just like you mentioned, we were giving out free trials to users who perhaps missed the notification or it did not reach them. We are sad to hear that you have decided not to use the app anymore, but we completely understand your decision to do so under the circumstances. Cheers,