Clockify (by CAKE.com)Reviews of clockify.me

We're a small company on an annual Pro license. Our invoice was up for renewal today, but we wanted one less seat than we'd paid for last year. Clockify's website showed the number of seats we were about to pay for, but said it would not let us reduce the number of seats until we had paid the invoice. My business partner and I found this very confusing. There was other messaging on the page to say that we needed to renew within 14 days or else we'd be downgraded, so we figured that surely the process must be to pay, and then claim a refund for the seat we were not going to make use of for the whole year. Immediately upon having paid for all our seats (again, it wasn't possible to renew for less seats) we reached out to customer support to request a refund. The response we received from Clockify said 'I understand that this was not the answer you were hoping for' but 'this particular situation falls outside the scope of charges that are refundable'. I find this approach to customer service staggering. Clockify are effectively saying: 'I know our website just steered you towards paying for something you didn't want, but we've got you cornered by our terms of use'. If this is Clockify's attitude towards customers, we'll be looking for an alternative as quickly as possible. EDIT: (A question/response to Clockify's reply) @Clockify you say: "Further more we offer 14 days grace period for payment and during that time users can reach out to us if they want to request certain changes regarding the invoice." I would like to point out, again, that your website would not let me change the number of seats prior to paying. It told me I would need to pay first before changing the number of seats. Furthermore, I am still within the grace period as I write this, and yet you will not adjust my bill. As a customer, I feel that I am being treated unfairly, and that I have been made to pay $95 for something I don't need.

Certainly! Here's a positive review for Clockify, written with the understanding that you're quite impressed with it: "Having tried various time-tracking tools in the past, I must say Clockify stands out distinctly. Not only is its interface user-friendly, but the features it offers are both comprehensive and intuitive. It has made tracking my work hours and project progress a breeze, and the insights I've gained from the data have been invaluable. The level of customization available ensures it fits seamlessly into my workflow. Truly, Clockify has transformed the way I view time management and productivity. Highly recommended

My journey started off on a positive note with clockify, I love the auto record / track feature which made my life really easy as I would record my activity and then at the end of the day I would log everything towards projects and clients. But then as I started using it, a lot of bugs started to creep up, I would open the recorded events for today and would not see anything, I would switch to yesterday's log and would see events I recorded today. The app wouldn't record software titles, billing would be set on a task but when I logged it towards that ask, it would still show as unbillable. So many issues, so then I decided to get in touch with support which were very helpful and things kept happening. After a few weeks of continuous bugs coming up, I decided to switch to another provider only after using it for 3 month and I paid for a full year, I gave them a shot to fix the issues but this was not working out for me and It was a lot of time wasted and money. In all fairness their support team tried to fix the issues but the development process was slow and I can't keep going back and forth reporting bugs and waiting for them to update the app. So I cancelled my subscription and fairly, I asked for partial refund because I had 9 more month on my subscription and they didn't accept it and that's their prerogative and it's also mine to review the experience and let other people know about my journey with Clockify.

clockify It is easy to deal and quick. It is a helpful company. Be details the workers are honest and active. This company is helpful in deal. If you join this company, you will go in right path. This company has good customer service. Thanks.

I'm using it daily. Easy to use and able to share time data with clients. It has some issues: the free plan doesn't let me multi unbill timeframes. it's very easy to misclick that start button, instead it edits the task.

Edo was great! Had issues with the app immediately due to browser cookie issues (so not their fault) and i had a response literally within 10 seconds and then another teething issue resolved within a few minutes. We use lots of software in our business and Clockify is up their with speed and efficiency of response. Gives me reassurance that if i put time & effort into setting this up to achieve specific goals there is a team that can help us quickly if we need help. This will now be implemented for all my team next week. Thanks Edo! In The Eye Media Ltd

Absolutely the best support, any issues or questions I get a full intelligent reply and solution. They read the issues and respond efficiently to the issue and most of the time its resolved in the first email. We just started moving our entire team over to clockify.

Rubbish, you can't event see 1 month. Can't export, can't copy from 1 account to another acount month