Really responsive support, I got in touch to say that the Chrome extension wasn't appearing on a section of the website we use, and within ~6 weeks they had implemented it and got back in touch to let me know.
Response from Clockify (by CAKE.com)Jun 6, 2025
Thank you so much for your kind words! We always strive to respond as quickly as possible while also making sure that every reported issue is thoroughly addressed in a timely manner.
We're glad we could help and really appreciate you taking the time to share your experience!
SA
Sacha
Not suitable for professional use – essential features missing
I bought an annual subscription, expecting a professional solution for time tracking, including overtime management. Unfortunately, the tool lacks core functionality that should be standard in a product of this category and price range.
Main issue:
There is no period-based overtime tracking — meaning no automatic overtime balance for a week, a month, or any customizable period. You only get daily differences, which is not useful in a business context.
While this specific feature wasn’t explicitly advertised on a "customizable period", it’s a standard expectation for any time tracking tool intended for commercial use.
The only way to obtain meaningful figures is by exporting data manually to Excel or CSV and then calculating overtime manually or through scripts — not a viable workflow for ongoing operations.
Support experience:
The support team was polite, but ultimately not effective.
A refund was denied due to “system limitations,” even though I requested it shortly after purchase and clearly explained that the product does not meet our needs.
Instead, I was offered credit toward a future purchase — which is unhelpful once you've already determined (and explained) the product is not fit for purpose.
To be fair, support did point out the trial period and confirmed that they forwarded the requested feature to the product team. However, let’s be honest: I wasn’t looking for a glorified tool to test — I needed a functional solution with basic, expected features. Why trial something that only needs absolutely fundamental capabilities?
Also, I seriously doubt I’m the first person to request this feature, which raises concerns about how feedback is actually handled by their product development team.
I appreciate the respectful communication throughout, but a truly customer-oriented and fair resolution was lacking. For businesses that need structured overtime management (which is nearly every business), I cannot recommend Clockify in its current state.
Response from Clockify (by CAKE.com)Jun 4, 2025
Hello Sacha,
Thank you for taking the time to share your detailed feedback. I truly understand your concerns, especially when it comes to something as critical as overtime tracking for business operations.
Please note that we did forward your request to the product team, but as with everything, what gets implemented depends on the overall demand and whether it fits well with our other features.
Regarding your refund request, I understand where you're coming from. We do offer a free trial and the option for a demo with the sales team, mainly to give people a chance to explore everything before upgrading, but I understand that sometimes the limitations only become obvious once you start using it in a real-world setting. It's unfortunate we couldn't offer a better resolution in your case, and I genuinely wish we could've made it work.
I really appreciate how clearly you laid everything out. Even if it fell short of your expectations, your feedback matters, and your vote for this feature is on the board.
Please note that you can still use all the extra features until the end of the current billing period.
If you need any further assistance or have any questions, please reach out to us at [email protected]. We'd be happy to assist you further!
All the best!
ML
Mark L.
Lost 5 months of data
Kath listened to the issue I had with Clockify
She was super patient
She resolved the issue very quickly
Response from Clockify (by CAKE.com)May 29, 2025
Hello Mark,
Thank you for your kind review! We are happy to hear that you are satisfied with Kath's level of support.
If there is anything else we can help with, we remain at your disposal!
CR
Christine R.
The support agent was informative and…
The support agent was informative and helpful and even submitted a feature request on my behalf.
Response from Clockify (by CAKE.com)May 29, 2025
Hello Christine,
Thank you for the review! We are happy to hear that you are satisfied with our Support Team's work!
We are here for you if you need any further assistance in the future!
JA
Janet
We have been very satisfied with this product.
We have been very satisfied with this product. Clockify has made our business more efficient in several aspects. We have not had any technical issues. When I'm unsure as to how to do something, their support group, Jian in particular, has been quick to respond providing answers and screenshots. I would highly recommend them.
Response from Clockify (by CAKE.com)May 27, 2025
Hello Janet,
Thank you for your kind review! We are delighted to hear that you are satisfied with Jian's support.
We remain at your disposal for any support you might need in the future.
SB
Suyash B.
Clockify
You can trust clockify for time tracking purposes.
Response from Clockify (by CAKE.com)May 18, 2025
Hi Suyash,
Thank you for your feedback and sharing your experience. Our team at Clockify remains at your disposal. Kind regards.
RE
Ronald E.
Jade was knowledgeable and helpful and…
Jade was knowledgeable and helpful and worked to solve my issue.
Response from Clockify (by CAKE.com)May 15, 2025
Hi Ronald,
Thank you for your feedback! We’re happy to hear that Jade was helpful and worked to resolve the issue. We’ll be sure to share your kind words with her.
We're always here if you need further assistance.
Cheers!
JE
Jessy
Très bon service client
Très bon service client, rapide et courtois.
Response from Clockify (by CAKE.com)May 14, 2025
Thank you for your kind review, Jessy. We are glad to hear that you are satisfied with our customer support! Cheers!
