City FurnitureReviews of cityfurniture.com

I have been a customer of City Furniture for over 10 years. I recently purchased a sectional and paid for delivery and set-up. When the delivery men arrived, I told them to be careful when going inside as I was doing some repair in the house. He told me that he can call customer service and have them come back to set up the furniture. He told me that he is going to contact customer service and get an appointment with customer service. I told him not to leave until he reached customer service and get me an appointment as I would rather he set up the couch. He got through customer service and they talked to me and gave me an appointment for this Wednesday to set up the couch. I received a call today from customer service stating that they will not be able to come out to to set up the couch on Wednesday as it is against their policy. I explained to them that if customer service had not agreed to send a driver out on Wednesday and gave me an appointment, I would have made sure that the drivers set up the couch as scheduled because I am having a full house for Thanksgiving. I understand the driver and the customer service rep made a mistake by telling me that and making an appointment, however they made a commitment to provide the service and they should honor their word. I had not reason to believe that customer service would be misleading me that is why I agreed for the delivery person to not to set up the couch that day. I spoke to a manager by the name of Cynthia B and told her customer service made the appointment and assured me someone will come on Wed and if they could make an exception. She kept saying to me that I should have read the delivery instructions. I said that I did and this why I insisted that the driver contact customer service before he left to ensure that they can come out for the set -up. I have always shopped at City Furniture and have never had a problem in the past. I am frustrated and taken back by this situation and expect the company to honor their words and not penalize the customer when they make a mistake. I sent an email to the General Manager, hope he can save the day.

I bought an office chair, very nice, etc...but after the first few weeks, nothing works well and it's all clunky, any solution to solve the problems only takes one day!

Siento mucho Por lo que todos estamos pasando yo compre todos los muebles de mi casa en agosto me dijeron que llegaría. En septiembre y después me an cambiado la fecha a cada rato ahora dicen q diciembre yo me mude recientemente a florida y llebo desde agosto sin nada en mi casa por desesperación cambie los muebles de sala y resulta q me quedaron muy grandes ahora estoy fustrada sin saber que hacer estoy totalmente de acuerdo q esta es la peor compañía q puede existir trabajan con tu dinero ensima mienten demaciado y no ayudan a resolver los problemas q ellos mismos crean 😩

Worst customer service and experience I’ve ever had. The couch is very nice but customer service was terrible and not only was I offered a refund since August 18 they’ve had to cancel it several times because nobody knows how to do their job. I would never recommend or refer anybody to this business if my life depended on it my boyfriend even tried to call as well as my mother to try to get an answer to why the refund has not been sent but they have no contact number for their financial Dept. WOW! I am already $200 in debt because their delivery service scratch up my hardwood floors that I rent from which is unacceptable they were too young guys seemed like they were high and slide and everything when I told them several times to watch the floor!

Awful service, items are sold stating they are in stock, items arrive in pieces, if they can check stock and sell furniture immediately. Why does it take them 48 hours to figure out all the pieces are not delivered. The after sales service by sales or customer service is set up for one time sales vents repeat customer purchase concept does not exist. Go elsewhere as you will be chasing for the purchase items on delivery.

The most accurate thing I have read about this company is "Worst customer service in our country" Once the sale is made they do not care about you at all. They schedule deliveries for things they don't even have in stock! The night before they give you a 3 hour time frame and let you rearrange your whole day to make it happen, and then cancel the morning of as if your time does not matter at all. My one outstanding piece of furniture now has an expected in stock date of 12/24/21, and unfortunately since it matches my set I cant just cancel it and buy something else. When I cancelled a delivery on another item, my sales rep said she "forgot" to complete my refund when I called back two weeks later to check on the status of it. It's now been 3 weeks and counting... Run to another furniture store as fast as you can!

Hands down the worst buying experience I have ever had. Floor rep appeared to be 100% "for" me, as I ordered several rooms of furniture. I asked a LOT of questions concerning everything from delivery to how they handle any problems that may arise. Was told they ONLY accept 100% down on orders, which made me very suspicious, but, building new home in new area, etc. trying to coordinate so many things, so, paid up thousands. Nothing went well. One piece (a bedroom chest piece) was so poorly made the DOOR could not even be attached and shelves had to be left OPEN to show all contents. A very LONG process to try to get this corrected. Drivers REFUSED to take it back and INSISTED in leaving the useless piece sitting in my house. The driver of the truck ended up THREATENING me (witnessed by my neighbors), when I refused to sign the delivery sheet which said I received everything I ordered in good condition. When I refused, he got very angry and shoved the chest through the dry wall of my new home, muttering LOUDLY about "it's not my JOB to take these DAMN chests back all the time". I took this to mean he obviously had problems with this piece before ! When he became physically intimidating, I fled out the front door. The neighbors, having witnessed his yelling and posturing, began calling the police on their cell phone, as the driver and his helper (small, quiet, polite man) ran to the truck and squealed the tires as they fled down our quiet street ! When I had recovered, neighbors urged me to do to store to talk to my (initially) "very friendly and helpful sales rep", she was "busy", and from that day on was "taking a day off" every time I came into the store. The store manager finally agreed to come to my home to "fix" the door to the chest. He was unable to make the door fit on the chest. I showed him the actual HOLE in my wall where the angry delivery person shoved the chest through the dry wall of my home due to his temper. The manager was very shocked to see this (part of the box was actually stuck to the wall and hole so no doubt what had happened. He asked me take photos, etc. and document all and bring to him, which I did the next morning. That was the last time I heard anything from him, he was "out", or "busy" or on "vacation", or at a meeting every single time I came to check on the progress. Asked that he call when he was available, never did call even once. I was told every time to call their 800 number, and had no other suggestion when I told them I had already tried that many time to no avail. City Furniture was not interested in any of this. Finally, after a more than year long process of going through the state of Florida, and THREE "repairmen" who attempted to "fix" the piece so it had a door, I did finally get the piece I had ordered (which was about a $900) piece. I am to blame, read many horror stories about this company but, "thought" my local store, and sales reps that live right in my community, would mean it was "safe" to purchase from. Lesson learned, PAY ATTENTION to reviews of any business.

Paid $ 2726 for a sofa that was in stock @ the Fort Lauderdale shop, they came and delivered half of the sofa, when I called them they just said the other part was backordered and could be delivered in 2 months, I said it was not acceptable and asked them to pick upthe half sofa for return and refund my money, store manager told me it was not their policy so I could only get a store credit, I had to buy another sofa there, they refunded $2503, since it was my fault I did not want to wait for 2 months, I had to pay for the freight of the half sofa, restocking fee and extra freight on the new sofa Worst scam store and buying experience ever , the only positive was the sales rep Alla who tried her best to understand and help, store manager...not so much