City FurnitureReviews of cityfurniture.com

I am giving 1 star because I cannot give zero stars. In January, I purchased a marble dining table from City Furniture. My credit card was charged in January 2022, and they took $535.95 in January. The table was scheduled for delivery today March 8, 2022. A couple of days ago I received an email from the Company saying it would be delivered today as has been scheduled since January 2022 and paid for since January 2022. I was supposed to receive a 3 hour window for delivery by 8 pm last night, March 7. I was never contacted yesterday or today. I checked the order by confirmation number and spoke to at least 3 people at City Furniture customer service and sales today. They now said it was back ordered and they could not tell me when it would be delivered. I spoke to Nancy Lee in online Customer Service . They then connected me to Nick (an online sales rep) who pretended to be a sales person for City Furniture at a retail store in Stuart. This turned out to be a lie. He said I could substitute a comparable table for my existing order at no additional charge. He said he would email me with a confirmation but never did. The price of the table I bought in January has gone up $100. I think they want me to cancel my order and thus are not delivering it. CITY FURNITURE is a dishonest company that lies to its customers. It has fraudulent business practices. STAY AWAY.

excellent service quality guaranteed the best place to buy furniture 👍 thank you Luis David Milan

I bought a sofa two years ago along with the extended warranty. Now the seams are ripping apart and City Furniture will not honor their warranty. They say this is regular wear and tear and customer abuse. Really, the sofa is only two years old and I sit on it, I do not "abuse" my furniture.

Absolutely the worst customer support ever! You’ll just want to drink after talking to them… if you can get them Don’t bother buying anything unless you are prepared to keep it no matter what. Don’t fall for their fake mattress guarantee or exchange policy either. Sales job is great but you can’t change a mattress for 21 days !!! Your back could be broken, neck out of joint but nope - f u policy is ridiculous!!

They have the best sales representatives, but at the moment you fill a claim of something that is wrong with your order they will forget about you. I’ve been waiting 8 months for a replacement of a sofa that they send to my house in bad condition (looking like a second hand sofa) and every month I talked to a “customer care representative” and they keep pushing the delivery date. BTW: THERE IS A NO REFUND/NO RETURN POLICY

Worst furniture company to ever exist. Delivery day came and they completely forgot the hardware to install the set. Then I was told it would take 4-6 weeks for them to get the hardware that they forgot at the warehouse. Makes no sense how it takes 4-6 weeks to just go back to the warehouse to grab what they forgot. I declined the delivery and they said they would deliver a new set the following week, and yet again forgot the hardware again. It turns out that they don't really have full sets of furniture and are trying to half deliver orders. I cancelled the entire bedset since they told me that it wouldn't be delivered until June/July because the bed set was now somehow on back order. I spoke to a manager and they simply told me that they had one bed set in stock and could deliver it by January 17. Afterwards, someone from the social media team reached out to us and told us that basically whoever setup the delivery of January 17th was lying to us because there was nothing in stock.

Ustedes son unos ladrones estafadores mi esposa compró uno una cama nunca le hablaron de promociones y ahora estoy pagando la consecuencia del alto costo de dineros como me subió la cuentas son ustedes unos estafadores le juro que lo voy a llevar a la cortes por ladrones por favor le pido al públicos que no compren en tiendas donde quiera que estén porque le ofrecen villas y castillas y luego se unen el cuchillo asta el final ya es la segunda vez vayan a otras tiendas pero esta no ya los empleados están programado para engañarlo y sacarle el últimos centavos de su bolsillo la verda que son unos hijos d p........

City Furniture False Advertising Horrible Purchase Experience I purchased a love seat on special price. City Furniture delivered a sectional sofa because they didn’t have the advertised item. This sectional was delivered in half also missing the legs. The company allegedly said the item I purchased was not available and they decided to change the item without consulting me as the client. The company has in stock a similar love seat in different color but not at reduced price and they don’t want to honor my purchase with that similar item but asking me to pay difference. This is a scam to get a client to release a payment without having the item available to force then a sale of a more expensive product. Buying at City Furniture is the most horrible experience where any manager has no decision to solve their own lack of customer service and internal problems damaging the customers. City Furniture incurred in many mistakes with my purchase. First an incorrect furniture not ordered by me was delivered and it was labeled as the one I purchased. The company falsely advertised an item that is not available forcing me to pay extra for the incorrect item and also the item delivered half incomplete sectional without legs and missing half of the sofa. Then asking me to pay huge extra if I want to keep it but then, not available neither to fulfill. Also the delivery guys asked my mother to pay $60 yo bring the sofa up to my apartment and they also broke the elevator sensor piece that I have now to pay. customer service online, by phone and in the store supervisor and managers told me that no one neither the company owner can do anything for my. I couldn’t accommodate my family with the mess left at my home by your company in this new year eve.