City FurnitureReviews of cityfurniture.com

I would never recommend a single person to ever not purchase furniture or a warranty from your company ever!! You are the worst. A year ago, I purchased the Nixon white couch from your company. I also purchased both the In-home service warranty and stain removal warranty as well. Upon delivery of my couch, the left sectional had a tear in it. I reported it, and you sent some lady to stitch it up. I complained the tear was still clearly visible, you never replaced it or reached back to me. Fastfoward a few months, my daughter marked up the couch. I filed a claim, City furniture denied the claim based on the "spot" being too big and therefore deemed it abuse. first they attempted to deny the claim because it was ink, I read the terms of the policy to the representative who just signed off after I pointed out Ink was covered under the terms of the policy. Then they denied the claim based on the "size of the stain." Keep in mind that the warranty does not specify the size or define how big or small a "spot or stain" must be to be covered. City Furniture will sell you the warranty and then improperly deny the claims. I wonder how many customers have had this exact issue. I am reporting you the better business bureau following this review. I am also filing a lawsuit against your company for unfair business practices, claims delays, claim denials, and not resolving this matter when you could and should have done so. Lastly, I will be asking for my attorney's fees and costs associated with this claim as well.

Es la tienda más mala Que hay no sirven en delivery malos en atención al cliente son un desastre en general te hacen entregas de muebles que no son llevo un año esperando completar mis muebles y todavía me mandan las mismas piezas que ya tengo es increíble la falta de respeto

The worst experience of our life. We spent $20,000 + at the Fort Myers Fl location. They sent us the wrong end pieces for our leather sectional, and they refused to fix it Will NEVER shop there again

I spent $8,500 in total and I wish I went elsewhere w/ my hard-earned money. Awful experience trying to get a bed delivered. It came in 3 separate deliveries upon receipt of the 3rd and final delivery to begin assembly I was told, by the driver, the headboard, which was the original item delivered, was missing slots for the screws a manufacturer defect so the bed couldn't be assembled and I would have to wait another 2 months for a headboard. I live in a 1 bedroom apartment and have pieces of a KIng size bed in my living room. I just want some peace and would like City furniture to come to get your bed and refund my money TODAY!

One year ago i purchased furniture from City furniture store in midtown. I spent substantial amount of money . I was offered to ourchase an additional warranty protection plan. I did purchase this. However after only 3 month of the furniture delivery the all dining room white chairs turned to yellow color. I called to the furniture and create a claim. I was told that inwill received a new parts withing 10 weeks. The claim was created on November 27,20021. The fruniture was delivered in April 2021. Today is April 12, 2022 and i did not received any new parts from the City furniture. I spent hours trying to reach a warranty department. No-one EVER PICK UP A PHONE AND NO ONE EVER RETURNED THE PHONE CALL BACK requested by me numerous times. Don't buy the warranty! Pay attention to quality of the furniture you are buying. I am very disappointed!

Kevin Taillon at City Furniture Fort Myers provided great customer service and answered all our questions. He kept in regular contact with us through out.

I purchased furniture from City Furniture on January 31, and the pieces never arrived until early March. When the furniture arrived, it arrived piece by piece and arrived dirty. I complained within 24 hours both in email and over the phone. They lost all information that I sent and wanted to charge me to come to clean the furniture. I had already planned an event that I had to reschedule twice due to their rescheduling. The remaining pieces of furniture were rescheduled twice and have finally been delivered already to the Orlando location but could not be delivered until the 4th. As I live in the Orlando area, I asked if I could personally come and pick it up myself; they stated that they could not allow that to happen as there is "too much paperwork involved" and I would have to wait until April 4th. When I asked to speak to a manager, she refused to speak to me. If you are considering buying furniture from City furniture, look elsewhere. As a business owner myself I take pride in customer service and would not treat my customers like this.

Son un desastre en la atencion!! Compre 3 juegos de dormitorios los tres vinieron con rayaduras y hasta astillada la madera! Segunda compra una alfombra, a los dos meses estaba toda rota, llame a reclamar, primero culparon a un perro que no tengo, despues que la limpie con aspiradora (cuando la etiqueta de la algombra dice limpiar con aspiradora), despues finalmente me mandan una nueva que llego en peores condiciones que la primera, y para solucionarlo me ofrecen un dto de 150 dolares! Son un desatre!!