City FurnitureReviews of cityfurniture.com

I purchased a mattress that went wrong in about 14 months. City Furniture initially said the claims should be conducted through the mattress maker, the maker then said the warranties should be conducted through the seller...I went back to City Furniture, they rejected my claim because I have no home service (no idea what it means). At the end, the $4.5K mattress has no warranty.

People all are very nice.

This is a beautiful store with a beautiful floor room. DON’T SHOP HERE!!! Review all of the reviews before purchasing. I have never had to review a furniture store’s reviews before. THEY DO NOT HAVE ANY FORM OF RETURN POLICY. They also don’t tell you the furniture will be delivered piece by piece, so you can’t receive the refund. A dinner room table was purchased. Two delivery dates have been done and the dining room table is still not together. After the second delivery of the legs for the table the delivery personnel stated they didn’t have the hardware to put the table together. This will be another delivery date. I was informed the hardware comes separately sometimes for a purchase of any item and installation that is purchased. Due to the poor incompetent customer service on the telephone with nothing resolved. We decided to go back to the Plant City location. I was previously informed that Amanda is the GM of the store. I asked for her directly at the door. The sales representative attempted to ask questions regarding the need to speak to her and if I had an appointment. I informed him of no appointment scheduled and she would be the only one to help us at this point. He advised us to sit in her general location of where Amanda was located. I then I proceed to the desk and asked for Amanda. The person behind the desk began to asking questions about why we needed to speak to Amanda. She didn’t have a name tag on, so I asked her name. Unknowingly I was speaking to Amanda the entire time and she was speaking about herself in third person. She asked if I knew her. Before speaking to me she went to speak to the sales representative who sent me to her general location. She then informed me that she knows nothing about the warehouse and their process. She called corporate on speakerphone and the customer service from corporate was just as rude and incompetent about their services. They informed me that the hardware was available in the store currently. Corporate told me that there are NO REFUNDS AT ALL!!! They also stated sometimes the parts fall out of the box. This is poor delivery service. They wanted to send the hardware out to the house with an unknown estimated time for arrival. I requested to pick the hardware up from the warehouse and they agreed. The delivery company took the box for the legs and part of the table was already together. Someone lost 4 screws and instead of providing the 4 screws for the inconvenience they want the entire box back. City Furniture has horrible customer service skills once you make your purchase including the corporate office.

We had purchased $10,000 worth of furniture which accounted for 15 pieces of furniture. Every piece of furniture that was delivered was damaged. Their quality control sucks. I do not understand how there is no inspection of their product before delivery. If that had happened we would not be here at a bad review. Now every time they have come to redeliver the furniture they delivered is also damaged. There was also supposed to be a $500 gift card to accompany with the furniture which we have yet to be received. The purchase of the furniture happened in January of 2023 just to give a time frame. There customer service does not care about the customer, their response is when can we deliver another item, no compensation for the inconvenience of time, and their poor quality control. We will never buy from them again. BUYER BEWARE!!!!!!

After having my electric recliner for two months the foot motor stopped working. The tech told me this is normal and he would order a new one. After a year no motor and still cant use recliner. I called alot and customer svc wouldn't help me. Worst company to purchase from.

City Furniture did 3k worth of damages to our community gate at Mezzano and will not respond or pay for their damages. We sent them video footage and pics and now have to take them to court. Do not buy here

What a complete sham of customer service City Furniture is. Rude, nasty, condescending people representing City Furniture. DO NOT BUY from them as they will now honor what they "stand for". Part of my furniture was delivered, the other part was delayed and delayed and delayed. I never complained, just went with it. They finally delivered the rest of the furniture purchased and the chair does not fit. I was not at home and my office staff advised the drivers as such and that I would make the final decision on whether it fits or not. I came back in town today (less than 18 hours after delivery) and I agreed it doesn’t fit. We called and asked them to pick it up and just refund the chair not the rest of the furniture and this rude lay Melonie advised me it isn't going to happen. WOW that's how you speak to a customer. I asked for a manager, some guy Juan came on and said he was the manager and said “he sticks by what Melanie said”. Funny how did he know what she said. Now they expect me to keep furniture that doesn’t fit in my home. I will NEVER buy from them again and will be telling all my customers/clients not to purchase from you as well. Your loss as I recommend all my customers that ask me. HUGE MISTAKE ON YOUR END CITY FURNITURE…. HUGE!!!!!!

I just spent 20k in furniture at city furniture and 1 of the bedroom sets headboard and dresser came damaged. Called customer service and they offered me a ridiculous money sum for me to keep it. They offered me an exchange a week later and the 2nd one came worse than the 1st one. Then I recalled again and very unprofessional customer service. They could not accommodate me with a reasonable solution and lastly told me to choose another bedroom set. Unacceptable