City FurnitureReviews of cityfurniture.com

🛑I am extremely disappointed with City Furniture. I had an issue with my store credit from the in-home service program and was unable to get it resolved. I received a credit in the mail on June 3rd, and was excited because I had been anticipating it. As I opened the letter, I noticed the store credit was issued back in March and the credit had expired on April 30th. We are now in June so the credit is no longer valid. It must have gotten lost in the mail. I made multiple attempts to contact customer support to explain my situation but they refused to issue a new credit with a future expiration date. They told me the platform automates the credits and there is no way to reissue the credit. They basically told me there was nothing they could do and I am now left with a useless credit. This lack of flexibility and customer service left me frustrated and feeling let down. It's disappointing to see City Furniture put its own policies before its customers' needs. 🛑

We were so pleased with our Sales associate (Kevin Dye) and our purchase on 5/24/23. He not only works with us with that delivery but escalated a previous concern we had with a purchase of 6/2022. Due to his professional customer driven attitude we purchased more furniture on 5/30/23 which we are very pleased with. We will return and ask for Kevin again.

On 4/22/2023 my wife and I made a purchase of a couch over $3,300 expense. We had visited twice and took numerous measurements to see if it would work well in the living space. After making the transaction we contacted the store and customer service/care to cancel the order and receive our $1,500 credit card payment back as the remainder was financed with them. After multiple ohone calls and over 30 days later the credit was finally processed today within 3 minutes. The problem is they mishandled and did not process which made me incur 18% interest on the $1,500 that should not of occured if they just followed thru. No one talks to each other. It has taken me a number of hours of my time and 10 phone calls to receive this late refund and now I have incurred $270 interest charge out of my pocket at no fault of mine. If City would have processed my cancellation timely, none of this would have happened and I don't appreciate the impact of the interest cost or lack of integrity to accept or acknowledge the mistake and offer any remedy. I work very hard for the income I make and I do not need them mishandling it thru dysfunction creating the expense to me. Worst customer service debacle I have ever experienced and I have been in a Healthcare Delivery Service industry for over 36 years.

Mi peor experiencia de compra en EeUu compre un matress Tempurpedic mas una cama en la tienda me ofrecieron una base adjustable en vez de boxspring y me ofrecieron el mismo precio. Cuando recibo el pedido uno de los matress estaba defectuoso uno full para mi hijoy la cama de 800$ se movia como una balsa me mandaron a un tecnico que me dijo que esa cama no se puede utilizar con base ajustable y que el colchon estaba roto y me mandarian uno nuevo. Cuando lo mandaron despues de una semana el señor del delivery traia uno king no el full y se llevo mi colchon king que estaba bien. Y el que dejo venia defectuoso tambien. Cuando llame para reclamar me madaron al dia siguiente otros dos pero el sr del delivery que debia ir de 2 a 5 que era la cita del elevador quiso llegar a la 8:40 am y no le dejaron en el condo y nunca volvio. Llame de nuevo y hasta despues de 5 dias no me van a volver a hacer el delivery. Les pido la devolucion y se niegan a hacerlo. La cama se pondrian en contacto conmigo para solucionarlo ya que me engañaron y tampoco me han contactado para arreglarlo. No compren ahi los muebles no son de alta calidad y no te ayudan con nada. Al reves es lo que ellos digan. Mi compra de 5000$ nunca mas se repetira con ellos han perdido una gran clienta para siempre.

I bought this bed online and it was delivered and assembled by city furniture and spoke with a gentleman afterwards who stated if the was any problems with the bed that i have 30 days to returned it. I love this bed but i had to filed a claim to returned the bed because my room is extremely hot and I'm worriedaboutthe coming summer months. I just moved into this house, i thought something was wrong with the AC but i found out it has a new ac system in 2022 and that's why there's a fan in the bedroom but because of the height of the bed i can't operate the fan. I received a text from city furniture stating that they were sorry for the inconvenience but my claim is not covered under their policy with a link for further information which didn't provide any further information but to take you to their website. So i reached out through the text message for help and and was told by the lovely representative that their returned policy was only 3 days and when i explained to her that when i spoke with the gentleman after the setup, he said 30 days ans she responded "I do apologize about the miscommunication . Is there anything else that I can assist you with?". I will never buy or recommend city furniture to anyone and I've never dealt with a furniture store with their returned policy being 3 days and especially when i was told 3o days

One hand doesn't know what the other hand is doing, customer care has no basic data entry skills, and they've messed up both deliveries and returns. In store sales representative is lame, unresponsive, and upper management is equally unresponsive despite numerous attempts to make contact with both. The worst customer service I have ever experienced. Returns have been have been difficult, items have been misinterpreted, and refunds have been an act of congress to receive. Over one month and no one will answer calls or emails. Customer care mixes up returns despite specific instructions in writing. Sales person and corporate management won't answer calls or email.

HORRIBLE PRODUCTS should be known as SHi**y Furniture. had my outdoor table for 3 weeks and got deep water stains that were not cleanable on my table top that etched into the surface. I had paid for the extended maintenance and warranty program but guess what water stains and that damage is not covered! they could do nothing. absolutely horrible will NEVER be ordering anything from them EVER again!

We applied for a city furniture card and we were suppose to receive $500.00 which we could use towards making payments on the card, guess what that is not TRUE all they are is gift cards. It seems they will tell you anything to get you to buy, the sales person was awesome but he is new so we delt mainly with the Manager who is the one who told us about the cards it's a shame they have to go to this level to sell you furniture unfortunately for them NO MORE