City FurnitureReviews of cityfurniture.com

AWFUL! Run From this anti-customer-service business. Regardless of making and delivering a defective sofa, once you purchase anything, you're trapped. There is Zero incentive for City Furniture to have and enforce quality control and customer-focused service. None! Here's what happened to me: 1) *The salesman pulled an unauthorized and unwanted soft credit check approving me for 8,000.00 with Synchrony Bank to purchase furniture. Feels Violating. 2). I purchased a sectional on a different credit card- that was delivered DEFECTIVE and confirmed by their technician as unrepairable and defective. I put in my complaint during the delivery and each day since. City Furniture refuses to credit back to my credit card, and offers only store credit, forcing me to continue to do unwanted business and spend money at a shady business with poor quality products and ZERO QUALITY CONTROL. The consumer has ZERO recourse. City Furniture has more complaints than any other furniture business when googled. BBB has many hundreds of similar complaints. HORRIBLE EXPERIENCE, HORRIBLE SOFAS, NO CUSTOMER SERVICE! Greedy, cheap, and shady. I received a sectional sofa with the sections made at different heights and gaps, and unable to align. RUN! *Don't be another City Furniture Victim Statistic Nightmare. This fiasco started the day of purchase on 4/7/24, the day of delivery 4/11/24, and continues.

I purchased two Identical recliners from city furniture in Ocoee about two years. I also purchased the extended warranty. The cost was $660 per Recliner. Well, about a year ago the back with the head lies on each recliner started tearing. At this point, I called city furniture customer service to report the defect on the recliners. They refused to fix the recliners or replace them even though I had an extended warranty . They did absolutely nothing but laugh at me. I am stuck with two piece of garbage recliners where the leather is tearing. What a waste of money do not do business with this company. Their furniture is garbage.

Overall horrible experience with City Furniture. They delivered an obviously used bed which was supposed to go to their clearance center. Somehow the incompetent delivery drivers brought it to my house. Upon arrival it was apparent that they were a disaster, one was on the phone with his wife the whole time and the other made an huge mess in my living room which they didn’t even pick up. Although they did not have the correct equipment and my husband had to provide them with the tools, they rushed and assembled the bed, further damaging it even more and left without notice or even giving us time to inspect it. We immediately contacted customer service which useless! Never again will I purchase something from here. follow up 4/29/24: The fact that THEIR error has caused me and my husband to be sleeping on the floor, is completely unacceptable. Management should be embarrassed of how they have handled this situation because a "we will refund you your money in 7-10 business days" simply doesn't cut it. i've gone as far as emailing your "Customer Care Specialist" Kate, and even she, who is supposed to "Care" for customers has provided me with ZERO response. Genuinely, this has been a beyond disappointing and distroughting experience.

I ordered 4 chairs and 1 bed frame, they arrived to my unit and delivered only the chairs. They rescheduled for next week because they forgot to bring the bed. I even paid for white glove delivery. Really disappointed. I will never order again from this store

After furnishing an entire apartment at City Furniture, and being "sold" a warranty on the products I purchased, I filed a claim on a damaged table. The technician came out to the house to inspect and left. I get an email that my claim is denied. When I asked why it was denied, I was told because there damage was not minor. I asked where the contract says what the damage should or shouldn't be. There is no language, the service is a fraud, they do not honor the warranty contracts they sell and I suggest you do not do business with this company. They are thieves, and I will NEVER do business with them again. The dining room table top was discolored and the finish was damaged by tomato sauce; in case you are interested, this is the language in the service contract I purchased: WHAT IS NOT COVERED: We will not cover loss or damage caused by the following: (1) Abuse; (2) Any damage caused by pets; (3) Damage or odor as a result of moving or improper storage conditions; (4) Damage caused by fire, smoke, flood or other natural disaster, theft or vandalism; (5) Furniture that is used for commercial purposes; (6) Damage not reported within thirty (30) days of occurrence; (7) Products with removed or altered construction; (8) Clearance, floor model or “as is”; (9) Natural characteristics or markings on fabric, leather, wood and marble; (10) Normal wear; (11) Electronics are not covered; (12) This Agreement covers items on the original purchase only. Shop somewhere else where they are honest people.

I was literally harassed by an employee at the Plant City location on I-4. It was so bad that his manager witnessed the incident and called me later that evening. I spoke with the manager and told him it was fine. He asked if I wanted my order put thru and surprise when it showed up on my City Furniture credit card the next day. I told the employee and the manager not to put the order through and they did. It then took 9 days and a phone call for Synchrony to refund the charges which I missed out on 2 sales from. Then on top of it all, still trying to order the same furniture but online so I didn’t need to deal with these nasty people during Florida’s tax-free sale I tried to order again. This time the credit card wouldn’t go thru because they believed there was fraud on the account because of the charges that were all reversed. I called customer service today to inquire about a discount and was told they don’t deal with that and I need to go back to the store that harassed me. When given the option to go to the competitor I should have taken it….

Stay away from City Furniture and there preditory policies and empty sales promises. We purchased a home in Ft Lauderdale Fl in 202o and needed to furnish it so unfortunatly we ended up dealing with City Furniture. We were talked in to purchasing the extended buyer protection plan for about $750.00 and were told that if we did not use the entire plan within three years we would get a store credit for for the balance of the residual amount. After three years we expected our refund but were told that since we phoned in one time to have a white chair cusion stain corrected that we forfitted the entire amount of our $750.00

Horrible customer service! Will not allow for a return on a bed that my 83 yo mother can’t get in and out of safely. Fell 2 days after getting in bed. I was willing to pay a fee, but NOPE, you’re stuck with it. Now I need to try to sell a brand new bed and buy a new one.