City FurnitureReviews of cityfurniture.com

Customers be aware when you buy furniture from City Furniture. Even after buying a 3 years warranty they will advise you that your replacement will take up to 3 months to be addressed or order from the manufacturer. I spoke to Maliek in Curomer Service who escalated the call to Sakina for no resolution. None of the two employees I spoke to gave me any sense of willing to come with ways to expedite the process or sympathy with me the customer. I finished the call not knowing when I am actually going to get the chair top part replaced since ripped leather can’t be fixed. They just informed me of the unreasonable part lead time from the manufacturer but no word of when my actual problem is going to be resolved.

Don't waste your money on any of the cleaning or warranty claims! They take your money and DO NOTHING. They sold me a white couch and said that if we bought the warranty that costed over $1,000 and we called every time there was a stain or spill they would come clean it. So I did just this. I called and they made me upload a ton of pictures which you could barely see the stains however I didn't hear from them forever. I called and said what are we going to do about this stain? They said well we will send you a stronger solution. I was in shock! Are you kidding me. They never sent anyone to clean it.

Wish we could leave a 0 star review. Stay clear of City Furniture. Their furniture quality is terrible. We purchased a Kevin Charles sofa set (over $5000.00) and within 2 months the cushions looked like it was a very old set. Filed a warranty claim, got charged $100.00 (for them to send out 2 different technicians) and even after their tech stated their was defect in all pieces and that the quality is the reason we were having these issues, they aren't going to give you a refund or option to exchange for something different. Essentially you're out of luck. We wish we would have looked at all the terrible 1 star reviews as well as information on Kevin Charles (which is their brand). We never would have bought from CF. We also had to file a claim thru the BBB for City to even respond to our issues. Their sales practices are not above board. We have dealt with the Hollywood and Ft Lauderdale stores.

Spoken twice to this individual with a chip on her shoulder the size of Mount Rushmore, if this is a "leader" city furniture has utterly failed she is rude, disrespectful, unprofessional, crass, unfriendly and ignorant aside from only being able to recite city furniture policies she is adept at alienating customers - first and foremost city furniture should review hiring practices; drivers sent to deliver and assemble items were promptly dropped and disappeared quickly without assembly (paid $100 for assembly) having to contact customer support is difficult at best as calls are handled elsewhere where they solidfy city furniture does not care once you have paid - rescheduled assembly for Saturday drivers drove in and promptly drove out - from delivery to lackluster 'leader' of customer service they need new employees "team leader" leticia clearly detests herself her job and customers who she is required to interact with; simply listen to her interactions with customers; if you happen to be transferred to her hang up she's clearly a hate-filled individual who will attempt to steal your joy with her nasty attitude - thank you for ensuring we will not ever purchase anything from city furniture - buyer beware - also NO response from corporate customer service for 3 days

I cannot express how utterly disappointed I am with the Monroe bedroom set I purchased from City Furniture. It is hands down the worst piece of furniture I have ever had the misfortune of owning. Let me spare you the trouble and summarize my experience with this abomination of a nightstand. First and foremost, the quality is shockingly garbage. After a minor spill of water that was immediately cleaned up, the top of the nightstand began to resemble a scene from a horror movie as it expanded and bubbled out, utterly ruining the entire surface. I couldn't believe my eyes! Furniture made of particle board that held up better to spills than this disgrace of a nightstand. The material used is clearly subpar and not fit for purpose. It's as if they crafted this nightstand out of paper mache and coated it with tissue paper. I have never seen such a catastrophic failure in furniture construction. And don't even get me started on the customer service. This is not my first issue with City Furniture they delivered me a used couch before this incident. When I reached out to City Furniture to express my grievances, they gave me a small gift certificate when what I need is this relaced. It's abundantly clear that they have no regard for customer satisfaction or quality assurance. In conclusion, do yourself a favor and steer clear of this set. Save yourself the headache, the disappointment, and the sheer frustration of dealing with such a shoddy product. I wouldn't wish this nightmare on anyone. Consider yourself warned: this nightstand is an absolute disgrace and a stain on the reputation of furniture craftsmanship. Shame on City Furniture for peddling such garbage to unsuspecting customers. 0 out of 5 stars – and that's being generous.

I had originally given a glowing recommendation for this company but now I know more and was disappointed in a few areas. They say they price match and they do if you find the item cheaper, but I paid for a 3 year warranty and I saw a 5 year warranty at the same price at another store and I paid almost double for delivery than that other store, Ashley's, they don't price match either of these charges. I should have done more research as I usually do but my Mother loved what she saw and wanted it then and there and since they price match I figured why not? I learned my lesson! Don't impulse buy like we did because you get buyer's remorse. The furniture is beautiful, no complaints about that, even though the mattress on the sofa bed is much firmer that the store sample. I learned my lesson

It is with great disappointment and disgust that I address this communication to what is purported to be the upper tier of management at City Furniture. Frankly, the title is a misnomer, as your actions, or lack thereof, speak volumes about your incompetence and disregard for customer satisfaction. I find it necessary to disclose the email addresses provided below, as it seems that transparency is sorely lacking in your organization. However, I hold no illusions that your careless attitude will prompt any meaningful response or acknowledgment of the issues at hand. It is abundantly clear that you care less than zero about addressing your problems or showing any semblance of accountability. I challenge City Furniture to enter into a legal battle with me to expose the complete and absolute wrongdoing that has transpired. Your disgraceful conduct reflects poorly not only on yourselves but on your families and the entire business you purport to represent. Laura Hoehne, who masquerades as the CEO's assistant, is a prime example of the deception and falsehoods perpetuated by your organization. Her email address, along with those of Andrew Koenig, Keith Koenig, Christie P, and Jon G, are provided below for all to see. Laura Hoehne - * Andrew Koenig (CEO) - Keith Koenig (CEO) - Christie P (VP of Marketing) - Jon G - I encourage everyone who shares my outrage to flood these email addresses with messages expressing their discontent. Your reprehensible behavior will not go unnoticed, and I will stop at nothing to ensure that justice is served. Shame on all of you for tarnishing the reputation of City Furniture and for your callous disregard for the well-being of your customers. Sincerely,

We went 3 times to city furniture in Boca Raton looking for a bedroom set. Not once did an employee tell us about no return policy. One day after delivery we were not happy with the color, immediately went into the store and spoke to the manager. They said they would get back to us after speaking to the general manager. We were willing to pay restocking fee and delivery fee for a store credit. One week goes by and still no reply, sent an email, no reply, went into the store again and was told by the sales person our request was denied. Again not once were we told about NO RETURN POLICY. We went back to Havertys where we will only shop going forward.