City FurnitureReviews of cityfurniture.com

I had an absolutely wonderful experience at City Furniture Plant City. From the moment I walked in, the staff was welcoming, attentive, and eager to help without being pushy. Brian O, took the time to understand my needs and guided me to the perfect pieces for my home. The quality of the furniture exceeded my expectations beautiful, well-crafted, and built to last. The selection was impressive, offering a variety of styles to fit any taste. The delivery process was also seamless, with the team members ensuring everything was set up perfectly and to my satisfaction. I highly recommend City Furniture to anyone looking for top-notch furniture and exceptional customer service. I will definitely be returning for future purchases!

great customer service by Fredrika Bejacmar was very dedicated she want above and beyond to assist me with finding things that i needed

If I could give zero stars, I would. City Furniture has the most disgraceful customer service I have ever experienced. From the moment we made our first—and definitely last—purchase with them, it has been nothing but a nightmare of incompetence, dismissiveness, and outright refusal to stand behind their own products. We purchased a piece of furniture expecting quality—what we got was cheap, defective junk that literally started falling apart. The door split apart due to wood rot, a clear manufacturer defect, and instead of taking responsibility, City Furniture hid behind a “no refunds after delivery” policy, completely ignoring the fact that they sold us a faulty product. When we reached out, hoping for a basic level of decency, we were met with a brick wall of excuses and scripted, robotic responses. Their only solution? A replacement door. Because, you know, when your entire piece of furniture is falling apart, obviously just slapping on a new door magically fixes the problem, right? No accountability. No problem-solving. No care for the customer. When their regular customer service proved to be an absolute joke, we escalated to corporate, expecting at least a reasonable conversation. Nope. Same pathetic, dismissive attitude—apparently, their so-called “policy” is more important than selling customers safe, structurally sound furniture. Let me make this clear: City Furniture does not care if they sell you a broken product. They will happily take your money, deliver a pile of garbage, and then refuse to make it right. This company does not deserve a single dime of your money. If you value quality furniture, good customer service, and a company that stands behind their products, go anywhere else. DO NOT BUY FROM CITY FURNITURE. Hey Kate- no we are not interested in discussing anything or giving you another chance. You showed your colors and we have moved on. Thanks.

Natalia was very helpful and knowledgeable. She was very patient, friendly, and thoroughly explained everything. We got 2 tempurpedic mattresses and the shipping was very quick and pleasurable. We really enjoyed our experience with her and she gave us extra deals. Their store is gorgeous and has affordable pricing compared to other stores. We will be back! - Ashley

City Furniture is nothing more than a bunch of incompetent individuals with poor customer service and brainless policies. They make you pay for the furniture first and then you wait until it becomes available. Once available, if you do not schedule the delivery within a short time frame they give it to someone else and you start the process all over again. The furniture you paid for is not reserved for you! I canceled my order and will never shop at City Furniture or Ashley furniture ever again.

PLEASE READ!! I want to prevent others from having the same horrible experience with City Furniture!!! I have now lost three working days and have wasted more than five hours on the phone with multiple unhelpful personnel! Following is the history of my unresolved issue: • Tuesday, Feb. 4th at 1:15pm: I filed a claim regarding a tear in my Skylar Gray Fabric Wedge; I received a confirmation email at 1:17pm that my claim had been received • Tuesday, Feb. 11th at 2:13pm: I received a confirmed repair appointment of 2-13-2025 • 2-13-2025: The technician never showed up and I did not receive ANY communication. I called Warranty Claims and was told the technician’s “wife was sick” and that the appointment had been rescheduled for 2-17-2025. • 2-17-2025: Again, the technician never showed up and I did not receive ANY communication. I again called Warranty Claims and was told the appointment had now been rescheduled for 2-24-2025. No explanation was provided for why I was not contacted or informed that the appointment had been rescheduled. • 2-24-2025: Not wanting to lose another entire day of work, I called Warranty Claims to confirm that a technician would in fact be arriving. I was assured by “Giomaira” that the technician, “Godwin”, would DEFINITELY be arriving by 8pm. Yet again, and now for the third time, the technician never showed up. • 2-25-2025: I called Warranty Claims and was informed by “Keneishb” that the appointment had been rescheduled to 3-3-2025. I informed “Keneishb” that was not acceptable and demanded to be transferred to a supervisor. After being on hold for nearly 45 minutes, “Keneishb” came back on the line and stated that the supervisors were "all in a meeting" and that I would have to wait for someone to call me back...

Once again been scammed by City Furniture. Their sales representatives are anything BUT honest. I ordered a couch which said on the website was IN STOCK. I placed the order and scheduled my delivery in advance for March 19th to not risk the item not being available at the time I would need it for. The representative at no point told me that a piece of the couch would not be available until the end of APRIL. I found out myself after when I checked my order confirmation. They insisted it was available to make the sale. So I’ll have half a couch until they decide to deliver it. I just want honesty and integrity from a business. Will be filing a complaint with the Better business bureau because this is the 2nd time they do not communicate. The representative also added things to my order I never agreed to and I had to call to get them taken off my order. Buyers beware!! Update: they called me after seeing my google review and offered me 30% off a new purchase yesterday. I called back today after deciding what item I wanted and they said the 30% was not correct and they were going to coach the representative that told me that. They continue to prove their incompetence.

I purchased a couch from City Furniture along with their warranty, expecting peace of mind. Unfortunately, when I needed to use the warranty, they refused to honor it! Every issue I reported was somehow not covered, and when I asked what was covered, the answer was basically nothing. To make matters worse, their policy clearly states that if the warranty isn't used, you get a refund in the form of a gift card. Since my claim was denied, I requested my refund--but then they told me that because I made a claim (even though they rejected it), I forfeited my refund! This is completely misleading and unfair. This is a classic case of a company selling a useless warranty just to take more money from customers. Their customer service was unhelpful and dismissive. If you're considering buying furniture from them, DON'T waste your money on their so-called warranty--it's a total scam. I regret my purchase and will never shop here again!