City FurnitureReviews of cityfurniture.com

Typical Florida attitude: once you purchase the item they adore you and can't do enough to help. Once several items get delivered, and 5 out of 6 are damaged, they don't want to know you. Whilst the furniture is unique and attractive, it's overpriced for the MDF quality you receive. My Highland Dresser had green paint all across the top and it took weeks and weeks of contacting customer service to get it replaced. My credenza, sofa and bedroom bench were also all damaged during delivery and it's almost impossible to get a reply from someone to fix it. Awful quality and terrible customer service

I recently had an issue with City Furniture regarding a warranty credit. I'm pleased to report that City Furniture has fully resolved the matter to my complete satisfaction. Their team effectively addressed all my concerns and honorably fulfilled their original promise, providing the credit I was due. This swift and positive resolution has genuinely restored my confidence in City Furniture, demonstrating their strong commitment to customer satisfaction. I truly appreciate their efforts in reaching such a fair outcome.

Bought couch, two recliners, side tables, and dining table and chairs. Aired that all would be delivered. Got delivery, missing half the items. Table discontinued, we were told to come pick out something else. Picked a different table, then it was discontinued. Told them to pick up the dining chairs since I couldn't get a table i wanted. Took them three weeks to credit my card. They sold us an extended warranty, then wouldn't honor it when a few months later the fabric started to pill and separate at the seam. Quality sucks, customer service is worse. Never ever going there again.

Extremely Disappointed – Misled, Ignored, and Left With $3,000 in Furniture I Can’t Use I had a terrible experience with City Furniture and feel completely misled. I placed a virtual order with a sales rep who works in-store — I never physically went into the store. Naturally, I assumed this would be treated like an online order, which gives you a 3-day window to exchange or return items. That turned out to be completely false. Because the rep processed it “in-store,” they now claim the sale is final — no returns, no exchanges, not even store credit. This was never disclosed to me. Had I been told that choosing to place the order through a rep instead of directly online would void my return rights, I never would have gone that route. Why would I choose a process that strips me of consumer protections? To make it worse, the furniture doesn’t even fit in my apartment. I now have over $3,000 worth of furniture that I cannot use, return, or exchange. I’ve called several times: On Friday, I was told my rep would contact me. He never did. I followed up again on the next business day — same response, still no call. I called again and was finally told that nothing could be done due to “policy.” To make matters worse, a manager told me to send in photos of the issue and confirmed the customer service email address with me multiple times on the phone. I sent the email — and it bounced back. She gave me no call-back number, no escalation path, nothing. It honestly felt like she was trying to get rid of me as a customer. I've also emailed their customer service department several times, and despite clearly escalating the issue and asking for help, I’ve received no response. This entire experience has been incredibly disappointing, unprofessional, and honestly feels like a setup for a sales rep to make a commission without disclosing important return restrictions. Unfortunately, this leaves me feeling like I have no choice but to share my experience across all social media platforms to warn others, and I’m seriously considering pursuing legal action — because this is not a minor mistake. It’s a serious financial loss, and I was given no fair warning. I hope this review helps others avoid the same situation. Be very careful when ordering from City Furniture

It seems all the good reviews are about the salesperson or how well they are with you when trying to get you to buy furniture because they get commission They sell you on the extra care warranty And now begin the problems I bought the warranty because I have a material made couch and not a cheap one The feathers are coming out and there is a stain for which I paid for!!! And they won't help me!!! Horrible horrible Go somewhere else!!!

We recently visited City Furniture in search of a new couch, and were assisted by a sales associate named Kelly. We came in with one very specific and non-negotiable requirement: that the couch be made in the United States. We made this explicitly clear to Kelly from the outset. After browsing, we found a couch we were open to purchasing and asked Kelly where it was manufactured. Her initial response was, “I don’t know. It’s new. We’ll need to look into it, but I do believe it’s American made.” After a brief pause, she followed up and told us it was made in Mississippi. We reasonably assumed she had looked it up, as any responsible salesperson would do when assisting customers making a large purchase. When the couch arrived, we were shocked to see it clearly labeled “Made in Vietnam”—with additional tags written entirely in Vietnamese. There were also frayed edges. We contacted Kelly to express our concern and request assistance, but instead of helping, she became defensive and dismissive. She claimed she never told us where it was made, and blamed us for not researching it ourselves—contradicting what she had originally told us. She also relayed this inaccurate version of events to her General Manager, insisting the mistake was solely ours. Throughout the conversation, Kelly spoke to us in a condescending tone, as if we were children, and her email response was equally unprofessional. Her handling of the situation has been deeply disappointing and has now escalated to the point where we are being forced to consult legal counsel. This experience has been a nightmare, and I strongly urge others to avoid working with Kelly if you’re looking for honest, professional guidance—especially on a major purchase.

El departamento de seguro es una estafa desde que necesitas cambiar un mueble asegurado te deniegan las políticas de la aseguranza es muy diferente a la de los manager la manager carolina me canceló mis órdenes porque ella cree que me pagó lo suficiente y firmo papeles por mí eso es ilegal y muy racista se comportó conmigo se burló con la superior a ella porque no hablaba inglés y yo busqué un traductor y me dijo mi superiora no quiere hablar contigo si no hablas inglés porque si conmigo te va mal con ella te va a ir peor me amenazo y fue muy racista y cruel .

I never buy warranties but the sales lady talked me into buying it. Bought a love seat and ottoman 14 months ago and it’s wearing horribly. Called warrant services at city furniture and the warranty doesn’t apply. They say it’s normal wear and tear. How about crappy quality. I will never purchase or recommend CITY FURNITURE to anyone but my enemies!!