City FurnitureReviews of cityfurniture.com

First of all YOU CAN NOT get a customer service rep on the line to save your life. Terrible customer service. Salesman was nice enough (but he is working for the sale so there is that) but he also led me to believe that if I did not use the warranty on the grossly overpriced furniture that I would be issued a refund for part of the amount paid. I had to call TWICE to get the warranty refund when it was due. When it finally arrived in the mail I had less that 30 days to use the money which wasn't money at all but a store credit only. Then in the super fine print on the back of the letter it said I could not use online only in store. BAD POLICY and TERRIBLE SHADY business. I was warned not use this company but it was the only one that had the piece I needed that would fit in my place. I am very disappointed that this is what business has come to.

Worst Customer Service and Shady Practices – Avoid City Furniture at All Costs I cannot stress enough how terrible my experience with City Furniture has been. I’ve dealt with countless furniture stores over the years, but this company has set a new low for customer service, reliability, and professionalism. If you value your time, money, and sanity, stay far away from City Furniture. Incident #1: I bought a couch that came in three pieces—two side pieces with motors requiring power sockets and a middle piece that was supposed to connect the motors. Instead of providing the correct cable to connect the motors, City Furniture sent the wrong cable. The technician who installed the couch confirmed it was their mistake and told me to open a dispute to get the correct cable. What followed was an exhausting two-month ordeal of being ignored, passed around, and treated like my time didn’t matter. When they finally responded, instead of just sending the correct cable, they decided to replace the entire piece—unnecessarily complicating the issue. They scheduled three deliveries, didn’t show up for any of them, and eventually, I gave up entirely. Incident #2: Against my better judgment, I returned to City Furniture to purchase an additional piece for the couch to make it larger. I explicitly told the sales representative, Arnaldo, about my prior nightmare experience, and even he admitted that City Furniture is infamous for having “the worst customer service in the world.” He promised me that this time it would be different. He assured me that the new piece could be delivered before the 18th, which was my only condition for the purchase. Of course, they didn’t deliver on time. I was forced to reschedule for the 24th with a delivery window of 9 AM to 1 PM. On the 24th, at 9:10 AM, I received a text saying the delivery was canceled because they were “missing a part.” I called, texted, emailed—every possible means of communication—only to be completely ignored by everyone at City Furniture. I requested a refund, but because I paid in cash, they outright refused, claiming that refunds are not possible. Not only is this ridiculous, but it’s also borderline theft. The Cherry on Top: Twice, I received calls from a representative named Harry from their social media department. He promised to resolve the issue if I deleted the honest review I left about my experience. Yes, City Furniture cares more about covering up their failures online than actually addressing them. When I refused to delete the review, Harry told me I’d have to “deal with it” and reiterated that I would not be getting a refund. City Furniture is a disgraceful company that thrives on deception, disregard for customers, and empty promises. Their lack of professionalism, broken delivery commitments, and refusal to issue refunds demonstrate an organization that cannot and should not be trusted. Do yourself a favor: shop elsewhere. Any other furniture store will treat you better than City Furniture. Spare yourself the wasted time, frustration, and money.

In September we order a piece of wall art (paid for it) and was told that it was back ordered and would be in early January. In checking on the availability for a January delivery we were advised it was back order until June 2025. We had inquired about the one on display and were advised they did not sell the display items. Today when we went to the store the display art was gone and we were told it was sold. We inquired if any other store had one and we were told to go to Naples. We asked if they could call the Naples store and they said they could not. They would email the store but would not call them. They them told us that if Naples had one we would need to pay for delivery as the item would not be coming from a warehouse. The Fort Myers store could have cared less that our order was made and paid for in September and they were not going to do anything to help us. We had previously sent our salesman an email, left messages for him, spoke to customer service at the store and received zero in response, hence the reason we went to the store today. We previously had asked for a refund twice and still as of today it was still showing open and not refunded. One of the supervisors was too busy to attempt to correct this issue and told us to go to Naples and see what they had, again at our cost for delivery. Terrible customer service considering they have held our $400 since early September.

Bad quality and scam I spent $10k between a marble Dino g table and a living room set. They sold me the warranty to supposedly cover any damages. It has a been 18 months since ce the purchase I tried to have two claims: one for the couch and one for the marble table and they said that neither one is covered. So what is covered? This is a scam and a way to steal money. I would not recommend anyone to purchase from here as the quality is extremely bad for what you are paying.

Don't ever buy a service plan with your furniture. The company will make up reasons to not honor it.

We ordered a dresser, mirror, two night stands, and a chest which was all on back order. Order date was 11/9/24, first delivery date is 12/31/24. We were okay with the fact that it was on back order and have been waiting. So we get an email, finally saying that we are scheduled for delivery. Day of delivery comes and the delivery driver calls saying it’s only for the mirror and do we want to wait until the rest comes in. We said yes we will wait obviously because what good is it to get a mirror delivered without the dresser to attach it to. So I call the customer service line and they tell me the dresser is discontinued. So here they were about to deliver a mirror to a dresser that I was never going to get. Then they were going to deliver the other furniture the next week. An incomplete set!!! At this point I’m furious with all this. They should not have us paying for furniture we aren’t going to get and be delivering us incomplete sets without letting us know. Had I not called in to find out what was going on that’s exactly what would’ve happened. I asked can we buy the dresser that’s in the showroom at a discount then? They say they will look into it. They didn’t do that or anything of course. So before hanging up I asked them to get me on the phone with a manager and no one is available so they say they will have them call me back and no one ever did. So today 1/8/25 I call them. The do nothing to make up for this mess and simply only say I can find new stuff to order. The least they could do is offer a discount on furniture seeing as we have to wait even longer after waiting two months for furniture. Not to mention wasting a credit inquiry getting a line of credit with them. After this ordeal we are not interested in buying furniture from them. Absolute worst customer service, I wish we never ordered with them at all. We will not be customers with this type of service.

Horrible company, cancelled scheduled delivery because “I did not confirmed” even tho I did so few times over and during purchase I told them that there us no elevator and no association approval needed. Poor cystomer service. I had to skip work do they could deliver, and now I need to do it again.

Started at the store & after getting selecting a house full of furniture the amount looked considerably off. When asking why so much the rep failed to mention that not only was the $2500 bed on there twice but she added the in home service protections that we explicitly said we did not want for another $1200. Tried the online store and placed the order at 122p and it said pending invoice. Chatted with a rep to confirm the order number we were provided & was told the system will catch up later in the day. An hour later I chatted again and was told due to the influx of orders, it will be fine once they catch up. Tried an hour later with a third rep, Keith, and voiced my concern, he advised me that the system was down all day and no order was placed. That would have been a useful piece of info 3 hrs ago. I asked for a manager and was given customer care. My wife called Keith and he said he can place the order for her on the phone, except, the order was in limbo an no longer in our cart, so we could not retrieve it. I spent more time to re-create the three pages of items and sent it to him. Not one for handouts, I did request some sort of concession for the four hours wasted and being mis lead by the first two reps, he said there was no promotions so there was nothing he could do. I once again asked to speak with a manager and was given corporates numbers. Finally received a call from Betty, a supervisor and explained my displeasure of not being transparent from the start, not getting clear answers and wasting half my day back and forth with a simple solution. She went on to say the card was declined due to fraud. If it was declined, why would I receive an order number and invoice pending? Why would I have not saw a "DECLINED" page rather then an order number? Why were the first to reps not able to tell me this and simply say, It will be fine later. Clearly it was not. I sent her over the order a third time and asked for at least a delivery fee comp for the frustration and lack of transparency. She said she would ask a manager. The manager came back with $100 off, a whole $100 for four hours wasted. The items selected were not on sale, no percentage off like they sometimes offer, nothing. I advised her of my disappointment and that was not a way to try and right a wrong when the company certainly could have handled it better all the way around. Mistakes happen, issues arise, its how it is handled that makes the difference. This has been a comedy of errors in my opinion. $100 IS $100, however, it was insulting to me after all of the hassle and run around that a manager would not try to earn my business or client retention. I now understand why thier reviews are well below par. Too many other options out there and will gladly give my business to someone that wants to get it.