City FurnitureReviews of cityfurniture.com

Please avoid them. They cancelled a delivery few hours before for a system failure. The customer service is a joke. Never again I'm waiting for their bankruptcy

City Furniture in Terrace British Columbia has very rude workers to deal with. We had purchased a couch set and upon delivery, the movers were very incompetent and damaged the newly painted wall and are now unwilling to cover the costs of repairs, stating that it is not in their policy, I am writing on behalf of my mother, who is an elder. The movers also damaged the back of the couch with their negligence

Incorrect return information and not honored. I was told by the store and the delivery person I had 24 hours to return and would pay a $99 restocking fee. I called to return it within a few hours of delivery( color different, bad smell and doors cheap) and was told that is not the policy and they will not take it back!

Purchased a couch in March (it's November now) cushions have fallen apart and tarp material is stretched and makes a lot of noise when you sit. Purchased the extended warranty and they refuse/deny the claim. Technician recommended replacement of the couch. Warranty dept refuses to allow us to talk to a supervisor. We have to settle this issue in court. DO NOT BUY FROM CITY FURNITURE

Love my purchases however a delivery man knocked a lamp over and broke it. He told the driver and the driver told me to contact my sales person. Customer service sent me an email to explain the damage along with some photos sent. Now it has been three weeks with no resolution to replace the lamp or provide me with compensation. They have ghosted me.

If you’re considering purchasing furniture from City Furniture, I strongly advise you to think twice. We recently remodeled our entire home and decided to buy all of our new furniture from City Furniture, including bedroom sets, a dining room set, couches, tables, and stools. We invested a significant amount of money, expecting quality products and customer service to match. Unfortunately, this couldn’t have been further from the truth. One of our pieces, a buffet table that completes our dining room set, arrived damaged. When we contacted City Furniture, we were informed that this was the last available item. Instead of offering a proper replacement, they suggested sending someone to “fix” it—as if that would be acceptable for an expensive, brand-new piece. To make matters worse, they offered us a ridiculously low amount in gift cards as compensation. Even after pressing for something more reasonable, their “final offer” was a $375 discount, which feels insulting given how much we spent at their store. We’ve had a frustrating experience dealing with City Furniture and feel they didn’t show an ounce of respect for a loyal customer. Save yourself the hassle and shop somewhere that values their customers. I would not recommend City Furniture to anyone based on this experience. Sincerely, Danny Cejas

We bought two leather recliners from City Furniture and initially really liked them. We spent the extra money to purchase the insurance thinking that any issues we might encounter would be covered. However, within a few months the color finish on the chair began to wear off. I could not believe the big mess we had on the headrest. I figured, No Problem! City Furniture will honor the insurance. NOT! We were told that the wearing off of the leather color was not covered. We will NEVER buy another thing from City Furniture. They DO NOT back their products! Run..don't walk..from City Furniture! Update May 5, 2026. The color on the second chair is now wearing off. Both chairs are an embarrassment and will have to be replaced. After 2 years I finally got a message from Kate at City Furniture requesting more info on our problem chairs. I contacted them and although it was difficult connecting with a real person versus A.I., we finally talked with a representative at great length. We felt we should get consideration towards replacing the defective chairs but were told that was not possible. So, we ended up accepting a store credit for $400. $200 per chair, which we used to buy bed sheets. So, we still have the chair problem. The chairs originally cost about $1200 each so the credit, although nice to receive, was a fraction of our original investment. We will be shopping for replacement chairs shortly, probably from a reputable firm such as Lazy Boy but unfortunately NOT City Furniture.

Bought a sectional from City Furniture Pembroke Pines in September and paid $600 for a spill warranty. When I called about a juice spill, they refused to honor it. Even after escalating to corporate, they still wouldn’t help. City Furniture doesn’t honor their warranties or care about their customers.