Petra P.
SCAM! The worst beauty company out there
City Beauty is TERRIBLE! Do not waste your money with them. I have been a pro MUA for over 10 years and have never experienced such awful service and policies. They are still shipping things to me 6 months after I cancelled my order, and if i want a refund, I am stuck paying for return shipping on items I cancelled months ago due to their tardiness in shipping!!! Since I purchase a lot of product for my business, I try to support other smaller businesses so I thought I would give them a shot. The lip glosses were eh, like drug store quality. The wrinkle filler did not even work, no product would dispense so I sent it back (on my dime) for a refund. Months went by and then they sent me another that I now also have to return and I am stuck paying for shipping on that as well. I placed my order in November and am still getting product I cancelled last December, in April of the next year! All their customer service will say is that they "don't offer return labels." Total scam
Response from City BeautyApr 29, 2024
Hi Petra - we appreciate you taking the time to write us a review. We always want you to love the product and the service. Our customer support reached out and assisted you via email. Feel free to send them a reply to sort this out.