City BeautyReviews of citybeauty.com

Response from City BeautyJun 25, 2026

Hi Lori, we're sorry to hear your experience didn't meet your expectations. We've requested your account details here so we can look into your refund, but we haven't heard back yet. We'd like the opportunity to review your refund request, check the status of your emails and previous contacts with our support team, and make sure everything was handled correctly.

Response from City BeautyJun 23, 2026

Hi Katrina, thank you for your feedback. As noted in your previous review, our team had the opportunity to connect with you directly and address your concerns. At that time, we offered either a full refund upon return of the product or a 30% courtesy refund if you chose to keep it, and we're glad we were able to reach a resolution. We appreciate your giving the product a try and wish you all the best in finding a product that better meets your expectations.

Response from City BeautyMay 19, 2026

Hi Donna, we’re really sorry to hear this, and we truly appreciate you being one of our early customers. We did reach out asking for your account details so we could look into this and help further. We understand how disappointing price changes can feel. If you’d like, our support team is still here to help at [email protected] or 1-800-347-1558.

Response from City BeautyJan 12, 2026

Hi Saran, thank you for sharing your experience. We’re glad to hear City Lips is keeping your lips moisturized and lasting through eating and drinking. We understand that plumping results can vary from person to person, and our Customer Support team would be happy to share tips on how to get the best results. You can reach them at [email protected] or 1-800-347-1558.

Response from City BeautyJan 6, 2026

Hi Lisa, we’re glad your order arrived quickly, but we’re sorry the product hasn’t met your expectations. Results can vary from person to person, and our customer support team would be happy to share tips for best results or assist with a return under our 60-day money-back guarantee. You can reach them at [email protected] or 1-800-347-1558.

Response from City BeautyNov 7, 2025

Hi Laura, we're sorry to hear this! We always want you to love the product, but understand not every product may work for everyone. Our customer support team will be happy to provide tips on how to get the best results using City Lips as well as return instructions if you'd like to take advantage of our 60-day money back guarantee. They can be reached by email at [email protected] or by phone at 1-800-347-1558

Response from City BeautyNov 4, 2025

Thank you for sharing your feedback, Randy. We’re sorry to hear you haven’t seen the results you were hoping for. Consistency is key with our products, and results can vary from person to person. Our customer support team will be happy to provide tips on how to get the best results using the City Beauty product as well as return instructions if you'd like to take advantage of our 60-day money back guarantee. They can be reached by email at [email protected] or by phone at 1-800-347-1558.

Response from City BeautyOct 28, 2025

Hi Joe, We’re sorry to hear the product didn’t meet your expectations. We’d love to learn more so we can assist you further. Our team has reached out to gather a few details, as we couldn’t locate an order under your name. Once we have that info, we’ll be happy to help make this right. Please drop them a reply, and they can be reached by email at [email protected] or by phone at 1-800-347-1558.