City BeautyReviews of citybeauty.com

Response from City BeautyMay 22, 2026

Hi Suzy, we’re sorry to hear City Lips didn’t meet your expectations. Our support team did try to look into your concern using the details provided, but we were unable to locate an order in our system. We have also sent an email to the address provided in your review. Please feel free to reply to our support team so we can continue working toward a resolution.

Response from City BeautyFeb 8, 2026

Hi Christine, we’re so sorry for the trouble with your orders and understand how frustrating this must be. Our customer support team would love to sort this out for you—please contact them at [email protected] or 1-800-347-1558.

Response from City BeautyFeb 6, 2026

We’re sorry to hear this and completely understand your frustration, Michele. While results can vary from person to person, many of our customers do see benefits. Our customer support team has emailed you tips for getting the best results from City Lips, along with return instructions if you’d like to take advantage of our money-back guarantee. We’re here to help however we can.

Response from City BeautyJan 12, 2026

We’re sorry to hear this, Amanda. We always want you to love the product, but understand that not every product may work for everyone. Our Customer Support team would be happy to provide tips on how to get the best results using City Lips as well as return instructions if you’d like to take advantage of our 60-day money-back guarantee. They can be reached by email at [email protected] or by phone at 1-800-347-1558.

Response from City BeautyAug 27, 2025

Thank you for letting us know, Gaby. We're sorry to hear this! We always want you to love the product, but understand not every product may work for everyone. Our customer support team will be happy to assist with your return and provide tips on how to get the best results using City Lips if you'd like to give it another try. You can reach them at [email protected] or by phone at 1-800-347-1558.

Response from City BeautyJul 8, 2025

Hi Sara, we’re sorry to hear this! While we always hope you love every City Beauty product, we understand that results can vary. Our Customer Support team has emailed you tips for getting the best results with City Lips, along with return instructions if needed.

Response from City BeautyJun 3, 2025

Hi Claire, we’re sorry to hear this! We always want you to love the product, but we understand that not every formula works the same for everyone. Our Customer Support team would be happy to provide tips on how to get the best results using the City Lips as well as return instructions if you’d like to take advantage of our 60-day money-back guarantee. You can reach them at [email protected] or call 1-800-347-1558. We truly appreciate you giving our products a try and are here to help however we can!

Response from City BeautyMay 13, 2025

We’re sorry to hear that, Paula. We always strive for you to love our products, but we understand that not every product works the same for everyone. Our customer support team has emailed you with tips on how to get the best results with City Lips, along with return instructions if needed.