Ski M.
ATROCIOUS - take your money and you get nothing!
I ordered the City Lips offer for two tubes at the beginning of February and advised shipping would be 14-28 days. I chased this week and have been told there is NO stock available. No-one from CB advised me after placing the order, no dates for future stock - and these people are just sitting on my money - and probably a lot of other people's money as well - gaining interest and not bothering to advise if we will ever receive anything. ATROCIOUS customer service - WHEN WILL I RECEIVE MY PRODUCTS - why do you continue to offer 241 deals on FB when you don't have any and haven't fulfilled orders from weeks ago????????? Further to your response - I had already contacted Customer Service as you have detailed and my experience was the response I received from your customer service! Someone interesting has now contacted me back and told me the products are in stock and they are on their way - even though apparently this will be at no extra cost to me! As I have paid already I am not sure why they are saying this - I have paid and not received - let's see if the products actually arrive!
Response from City BeautyFeb 29, 2024
Hi Ski - we appreciate you taking the time to write to us and we understand such delays are not the kind of service we'd like you to have. Our customer support team will be happy to further assist. They can be reached by email at [email protected] or by phone at 1-800-347-1558



