CignaReviews of cigna.com

I had somewhat high iron levels when my annual wellness labs were conducted and my primary care provider referred me to a hematology office. I went in and met with the hematologist for 10 minutes in which no additional labs were drawn, nothing was done other than him to explain anatomy and how blood flows through the circulatory system. It concluded with him stating no further action was needed and he was not concerned with my labs. A month later I get a bill in the mail, they charge $565 for a "new patient fee", my insurance only covered part of that so I was on the hook for over $200 out of pocket. I tried contesting it with both the office and the insurance to no avail. Shame on the hematologist office for charging highway robbery for rendering NO service, and shame on Cigna for failing to pursue that office and question the validity of the charges.

Cigna is the worst insurance company!!! The customer service is a joke! A payment came out of my account double. I am still waiting on a refund check 6 months later. When I terminated my policy on May 18 they dated my termination date to be in February. Therefore my doctor claims from March-May we’re denied and I now have a responsibility of $650 to my doctors office. I have called and been in contact for MONTHS to resolve this issue. I’m constantly transferred, hung up on, or given different information from each representative. They continuously deny my request for the termination date to be corrected. I have asked multiple times to investigate in terms of bringing up phone calls, etc. to show I have complied and done all things necessary to try and resolve this issue. This is short and simple of what I have dealt with over the past 6 months. I’ve decided to take this L and move forward because I’m so exhausted after speaking to countless representatives and waiting around. Please save your time and money!!!

Bad is not enough to describe Cigna’s service. Our experience with Cigna from the provider point of view: 1. They don’t send remittance advice- they pay (if they do) and you need to guess for which invoice/ member they have paid. 2. They make payments to wrong providers- and if you bring this up to their attention NOTHING will happen! Our payment has been made to another facility and although I have called cigna several times about this issue, each time I need to explain it from the beginning and each time I am being told that they will forward it to the relevant department, and I need to call back in 10 working days. Although they give me reference number, they still don’t have any notes about my previous calls! It looks like I can write off this invoice because this is going on since 2019! 3. They ‘’don’t receive’’ invoices- I really don’t know what they do, but although you send them an invoice via email- they claim that they have not received it and ask you to email it again and again and again. Same as above, every time you call them, they ask you to email them the invoice and follow up in 3 working days 4. They have million different departments- so you never know which number to call, and if you call the wrong department you need to wait for ages to be transferred and then you need to give them all the information from the beginning. 5. Their lines often get ‘’ cut off’’. This happened so many times and it is not a coincidence 6. Sometimes an invoice gets stuck in one of their departments and is not being processed unless you call them to ask about it. I am seriously considering stopping offering our services to Cigna customers, it gives us so much headache that is not worth it. Maybe that will make people change their insurance company and CIGNA will disappear from the planet Earth. Cigna don't ask me to email you regarding this review- you will not do anything about it... as always...

Cigna is terrible. My wife has been diagnosed with Sjogrens and requires eye drops for her dry eyes. Cigna refuses to allow a high quality eye drop and also requires a 90 day supply be ordered. Every time the order needs to be renewed it takes weeks before they accept the order. Asking for addresses 3-4 times. Etc. meanwhile a customer “care” representative calls incessantly trying to tell my wife she needs to lose weight. I can tell you my wife exercises daily and is one of the thinnest people you’ll meet. DO NOT USE THIS INSURANCE COMPANY.

Summary: 1) I still did not receive any payment for any of the accepted and processed claims, 2) Cigna's promise to pay you within 2 or 5 or 7 business days has not been respected, 3) their data limit per on line claim makes it necessary to put in several claims covering the invoices of the same surgery which may lead to misunderstandings, 4) their promised direct billing system didn't kick in. Detail: For my treatments since March 2022 I still did not receive any payment for the accepted and processed claims. Regardless numerous reminders this is the status: 1 treatment authorised but claim afterwards denied, 2 claims wrongly denied (due to Cigna's data limits per claim these 2 invoices were claimed separately from the surgery-claims but as essential parts of the same surgeries), 1 claim accepted but pending proof payment (I had to pay the surgery myself because Cigna didn't apply the promised direct billing without informing me up front), 1 claim submitted 270722 still not answered under its claim number, and 7 (seven) claims were processed by Cigna as 'paid' but I still not received any payment (after weeks and months of waiting and sending reminders to Cigna). Regardless of Cigna's answers mentioning 're-processing' and 'paid', the bottom-line is that I still didn't receive any of the promised monies. It is a pity that Cigna cannot respect their promise to pay its clients within 7 business days. Conclusion: after weeks and months of waiting for the promised monies and the pain that causes, it's hard to recommend Cigna.

Worst insurance you could ever have. The whole system and customer service sucks. My wife is battling cancer and our biggest obstacle is Cigna. Top oncologist on the planet has requested numerous scans and they are constantly denied. I have fought for 8 months for my spouse and it is hopeless. We were forced to use them stem my company switched insurance. There is not one thing good about this company. Don’t put yourself or a loved one under their plan. You would be better without. They are not a part of any solution in the patients care.

In 2017 I was diagnosed with sarcoidosis after a chest x-ray, CT scan and biopsy. I was put on prednisone and the doctor said I needed to have a follow-up CT in three months to see if was responding well or if the sarc was getting worse. For TWO YEARS they refused to authorize another CT and I had no idea what the status of my disease was. I finally switched to Kaiser Permanente (I was in California by then) and they got my CT done almost immediately. I am no longer in CA so I ended up back with Cigna and the nightmare has continued. I severely sprained my ankle (grade three with multiple ligament tears and a tendon tear). I haven't walked in 3.5 months but they kept refusing to authorize the MRI that my doctor needed. He said I very likely need surgery but only an MRI would tell him what exactly was wrong and what he needed to do to fix everything. They denied twice and then finally my doctor got on the phone with them and fought for it and they finally approved. The MRI showed my ankle was more damaged than what my doctor had even thought and I definitely need surgery. But now I'm having to wait again for Cigna's authorization and the surgery scheduler told me "well, since it's Cigna it will likely take awhile to get approved". Even people in the healthcare industry know that Cigna sucks for anyone unfortunate enough to have it. I'll be lucky to get the surgery I need by the end of September, if at all. If I can't get the surgery I'll have to go on disability and I will definitely be hiring a lawyer! And don't be fooled by their responses to these bad reviews. They responded to me four years ago and when I called them I was told that it wasn't their fault and there was nothing they could do to help the situation. Their responses are a joke. They don't care about you. The ONLY thing they care about is their bottom line. I will be petitioning my husband's employer to drop Cigna as an insurance provider and I'll be petitioning HARD. My daughter is on Medicaid and she NEVER has had to go through anything like this. She has it through Humana and they have treated her with excellent care. Cigna has no soul. In response to the Cigna "let me help you" response to my review... screw you! I've done that before and it was a huge waste of my time. You think your responses to these negative reviews make you look good but what people need to know is that they are 100% for show and nothing more. You do absolutely NOTHING to help. I'm waiting for my surgery request to be denied at which point my doctor will be calling Cigna directly and I'll be calling a lawyer! I'm already drafting a letter to my husband's company to urge them to drop Cigna as their health insurance provider. There is no way we are the only ones there that are being crapped on by you. People, if you live in an area that offers Kaiser, chose them!! They are amazing!! Cigna is the devil. Chose them and you'll be in hell.

If I could give Cigna 0 stars I would. THEY SUCK. I'm on my dads insurance so it isn't mine, but from what they said and from my experience with them I will never do anything with them again. I've been working on filling out my mission papers and had a simple question about the insurance my parents couldn't answer I called their customer service number and they were absolutely no help.