CignaReviews of cigna.com

What an amazing service! I spoke with Sandy regarding my husband’s medication, which he needed for our travels. Sandy was incredibly helpful and resolved everything within a matter of minutes. If every customer service representative were like Sandy, there would be no complaints. Thank you, Sandy, for your outstanding service! – Magda Double

I rarely take the time to write reviews, but the service I received was truly exceptional. I called Cigna yesterday with an issue regarding my coverage, and the representative, Sierra Robinson, I spoke with went far above and beyond what I expected. Not only did she personally contact my doctor's office to investigate the details of the coverage, but she also requested that a note be added to help prevent the same issue from happening again in the future. That level of initiative and attention to detail is incredibly rare. On top of that, she asked whether I wanted to schedule a new appointment and then seamlessly connected me with the appropriate person to get it arranged right away. Throughout the entire process, she was professional, knowledgeable, proactive, and genuinely committed to helping me resolve my issue. What could have been a frustrating experience turned into a smooth and positive one because of her dedication. Customer service simply doesn't get any better than this! Please recognize her for the outstanding support she provided—she is a tremendous asset to your organization.

I already have a medical account, so I added a dental and vision. I just want to acknowledge a young lady who got me on track. Her name is Carol Hilly, she was amazing how she found me quotes. She is what people like about live person. I ask that a robot will never have her position.

Rachel took the time to listen to our problems with Express Scripts Pharmacy and she personally handled the problem until it was resolved! **** She was AMAZING and an asset to Cigna Customer Service! Thank you Cigna for Rachel being part of your team!

Candace a representative at Cigna is truly awesome. She follows up and returns phone calls. She goes above and beyond anything a human could do. She followed my issue all the way till it was completed. I was having issues with a pre authorization for a couple of meds. She called up my doctor and walked them through the process. Thank you Candace out of Tennessee for taking such good care of me. Robert H. Holden II

I can't thank Cigna enough for their excellent service and coverage during my son's cancer treatment from 2024-2025. We didn't have a single issue, coverage denial, or unpaid claim. When you go through a traumatic medical event, you pray that the insurance coverage you pay for will meet your needs and not leave you high and dry with extensive medical bills. We had a team of Cigna insurance advocates that were constantly updating us on pre-approvals, making sure we were getting all the services we needed and letting us know what was covered. Truly our experience was above and beyond. I want to thank Cigna for providing excellent coverage during our really hard time and for not having to worry about insurance claims on top of cancer treatments.

I used Cigna for my primary health insurance in SW Florida in 2021 and was very happy with them. Good selection of quality doctors, labs and hospitals without any issues when claims were submitted by my doctors. I would use them again.

I contacted Cigna for a quotation online and Mr. Robert Muir called me to explain the possible healthcare plans. So far I am very satisfied with the dedication and detailed information received. Robert is very proactive, friendly, and dedicated at his work.