CignaReviews of cigna.com

Tested positive to Covid at home. As per Italian law had to have a Farmacy test to confirm. Farmacy sent results to the Italian Ministry of Health. Was required to take a second test in 7 days. Both tests cost 15 Euros each. Both costs were denied by Cigna - because they said i did not have a Doctors prescription for the test. In Italy it is not necessary. If i had of gone to my local Doctor, it would mean sitting in a waiting room (First come, first served basis), with up to 15 people in the waiting room. With Italy having one of the highest rates for death due to Covid, and as my results were accepted by the Italian Government, you would think Cigna would pay for the tests. When i complained a second time, i didnt even receive a response. Plus dont get me started on a 180 Euro refund limit for glasses!

Putting your health at risk. My existing prescription was up for regular monthly renewal, has been covered for several months already by Cigna. Pre-authorization took over a week (24-48 hrs promised 2x) to find out a covered medication was denied. In the meanwhile I ran out of medication and was not able to plan in advance with my Dr. to stop or change meds. Irresponsible and outright dangerous lack of urgency on Cigna's part. Will be switching providers first chance I get which is probably what they want. Too bad they couldn't just be straight-forward without directly risking my health to accomplish. Wonder how often this happens to others. Do NOT trust your health to this (scary) garbage company.

The worst most expensive insurance policy without any benefits or services the company is Scammers they are scamming policy holders into not covering anything and selling worst services not a good insurance to go with my wife and baby yearly policy cost is over 22,000 AED per year and services provided is 0 worst insurance possible customer service

Worst. Worst. Worst. Totally fraudulent. My bf has a great policy. He never uses health insurance benefits. He is a veteran and had never used his va benefits. He has a pinched nerve and literally can’t walk. This came from out of the blue. He literally cannot walk. He is crawling on the floor, or in a wheelchair. We’ve been to an ER, the ER Dr dc him with a referral to a pain med specialist. The pain med specialist looked at his CAT scans from the hospital and suggested that he get a nerve block or two or three in his spine. The nerve blocks worked to eventually allow him to stand upright for a few minutes at a time. The pain specialist told him that if the shots don’t work that we should come back in a week or two and he would correct or add to whatever he needed to. We went back after 2 weeks and Cigna denied any more shots so the MD ordered an MRI. CIGNA denied the MRI. My boyfriend has been in excruciating pain now for OVER three weeks. The pain specialist contacted CIGNA to approve an MRI with all the medical records attached including medication that they keep trying and medical records regarding the CAT scan and the pain. CIGNA denied an MRI and suggested that he be on pain medicine for at least six weeks before they will even think about approving him for an MRI. If there is a opiate pandemic in this country, it has everything in the world to do with insurance companies denying a claim consistently even when there has been a peer review by a doctor and a specialist and a chiropractor and a hospital all stating that my boyfriend needs an MRI. So instead, he has gone from tramadol to Vicodin to Percocet on top of everything else at the doctors keep prescribing because his insurance company refuses to approve a very necessary test in order to figure out what the next step is whether it is surgery or another nerve block. CIGNA continues to give me the runaround. They deny every claim that every doctor sends. We are at our wits end, and don’t even know where else to turn , this is disgraceful and CIGNA refuses to take responsibility, but they do take his payment every month. They do take his deductible that he has met already due to other family members and they don’t approve anything that is necessary. They make you jump through hoops when you’re in your most vulnerable, weakest sickest painful state I don’t know who else to even report them to, but if anybody has any suggestions, please let me know because this is unacceptable. The comment below is another scam. I sent an email and repeated my frustration. No one even responded. This is such a disgrace.

In the past 2 years I have gotten the following treatment for neck/back issues: 1. 3 months of physical therapy (which Cigna canceled bc when I felt like slight progress was being made, they canceled coverage of PT) 2. 4 months of Platelet Rich Plasma (PRP), uncovered by insurance. 3. Chiropractic/Acupuncture, uncovered by insurance. My left arm and hand has extreme pain/numbness recently, affecting my ability to work. When requesting a cervical/lumbar MRI to get to the bottom of it, Cigna has denied my request due to lack of supported treatment. They are a joke and don’t care for their customers in pain, yet they earn $1.6B in revenue a year. UPDATE: E-mailed the link Cigna provided and they sent me an automated message with a phone number to call- the generic hotline I have already called. They basically sent me into another loop. I received an automated call from Cigna this morning- 2 days before my appointment- letting me know they once again denied my claim. No indication as to why, so now I'm starting the process again. I reiterate- CIGNA IS AWFUL AND DOES NOT CARE. Update#2- My MRI resulted in 3 bulging Cervical discs and 2 lumbar discs. I had ‘moderately severe’ degenerate disc disease in my C6-7. Hence all the pain and symptoms I had initially- submitted a claim to Cigna for - now i ask they reimburse me for costs they should have initially covers. I will update accordingly.

Absolute worst insurance company out there. Denying legitimate, everyday claims, resetting deductibles in the last part of the year, complete fraud from these losers. Always a different story every time you call, went to see my PCP, had blood work and X-rays done, got billed as four different doctor visits and they had me pay 80% in-network, deductible was met and lab work is supposed to be included under the copay, wasted hours fighting with people in India who appearemtly don’t even have access to Cigna’s data. Special place in hell! Go duck yourselves Cigna, you can rot in ducking hell!!!!!!

I called regarding coverage and to find out if a physician I was referred to was in network. A representative by the name of Lawrence G. went above and beyond to assist me. If Cigna has negative reviews it certainly isn't because of the representative who helped me. He was fantastic. Thank you Lawrence G. I appreciate you beyond words.

I asked a quote on an intermediary website. Cigna customer agent called me and I told them I wanted to get quote and coverage information and my coverage is expected to start next year (3 months from the phone call) The agent interrupted me in the middle of my sentence, and said 'Good, I will call you next year then' in a furious manner and hung up on me. Grow up...