CignaReviews of cigna.com

Tanto el área cliente de la web como la aplicación del móvil son pésimas: es muy complicado realizar cualquier gestión y acabas llamando por teléfono. Los buscadores apenas funcionan, tienes que hacer mucho intentos. Horrorosa experiencia de usuario.

He pedido información para contratar una póliza dental y no han sabido darme la información de los precios de los servicios de los dentistas. De 10 compañías que he preguntado, Cigna ha sido la única que no me ha dado los precios y me dice que cada dentista tiene su precio. La atención al cliente es nefasta. PD: al final me llamó un comercial y me dio la información que necesitaba, pero es una pena que con la buena reputación que tiene esta empresa , no se le da buena formación a los agentes comerciales o que esos mismos comerciales , no quieren aprender y solo quieren cobrar su sueldo sin importar ni la empresa ni el cliente.

It is difficult, if not impossible, to expeditiously communicate with Cigna about delivery issues. When I call, I can expect to be on the phone for much longer than should be necessary. There are too many hoops to jump through, and the "live chat" link promised on one page of their site is a dead end as far as I can tell. If the "Contact Us" feature doesn't include a link to live chat or even an e-mail address, then there seems to be no alternative but to phone and spend precious time waiting---all just to communicate a simple message, i.e., "I didn't get the medication I ordered. Please send immediately." Why should I need to reserve an hour or so of my day to notify them of a delivery failure? As Cigna appears to care about its reputation and pays attention to these comments, this is the best place to contact them without hassle and frustration, it seems.

Changed to 3* from 1*, 4-7-2023 I've been getting "please contact us emails. 1st one I told them i was already in contact with one of they're people. An attorney (i think). My problem has been fixed after several hoops. God forbid if i had some life threatening condition & needed drugs asap for it. Would i have the same issues? I prefer to NOT have to speak with Cigna again AND have my legitimate claims processed in a reasonable time & manner. Today is 1-19-2023 I reviewed prescription drug plan & co pay prices. Took Screen shots. Called Cigna, to double confirm prices & drugs. AFTER OPEN ENROLLMENT CLOSED, I went to get 3 prescriptions Jan 7th 2023. 2 were as advertised. 3rd was supposed to be $6.95 per month co pay. Was $51.99 month.! 7.48 fold increase or $623.88 yr instead of $83.40yr. when i complained that was wrong on Fri, they denied the drug all together. Claimed i was new to them & new to drug I've been taking since about 2008 & my doctor didn't respond by Monday morning (closed Fri-Sat-Sun) open 9am Monday to fax request info & 8-9pg legal mumbo jumbo denial.! Request for reconsideration or an appeal at the bottom of the 8-9 pgs. 12 days later (now) Supposedly working on 3rd request to do this prescription. Ended up using Good RX $10.38 If i had not paid for the full yr ($147) & open enrollment wasn't closed I'd switch. But now I'm stuck with this HORRIBLE INSURANCE COMPANY . ALL PRECEDING & following IS MY PERSON LAY PERSON OPINION (Wouldn't want to get squashed like a bug) by Cigna top 2 share holders BLACK rock & Vanguard also i believe other black rock corps

Agent was able to partially resolve initial issue!

Good customer service though improvement will be greatly appreciated.