CignaReviews of cigna.com

Prescription coverage is a joke! Almost every medication requires a Prior Authorization. When your doctor sends the Prior Authorization request, Cigna denies coverage until you do a list of tests they deem necessary. Once you do the tests, Cigna denies coverage of the tests because they weren't "medically necessary". You ultimately end up paying out of pocket for your Prescriptions or you do without.

I am extremely dissatisfied with how Cigna handled my approved reimbursement claim. My claim was approved on 6 August 2026, but weeks later the payment remained unresolved despite multiple follow-ups. What concerned me most was not the delay itself but the lack of communication. I was given different timeframes by different representatives, had to repeatedly contact Cigna for updates, and was not proactively notified when issues arose that affected my payment. A simple NZD $400 reimbursement turned into a month-long process requiring numerous emails and phone calls. While the customer service agents I spoke with were polite, the overall claims administration and communication process was frustrating and inefficient. Cigna should improve: Proactive customer communication. Adherence to promised turnaround times. Escalation management. Ownership of unresolved claims. This experience has significantly reduced my confidence in Cigna's service.

Tengo Cigna por el trabajo. Si bien es cierto que cubre más que otras que he tenido, supongo que es por el acuerdo al que ha llegado la empresa con ellos, mi opinión negativa es por su área cliente: anticuada, lenta e ineficiente. Es difícil completar ninguna operación con éxito ahí. Tremenda.

When I went to the dentist they called the insurance company told they were in network. Then after I had completed the dental work, the dental office called to make the claim and they said I was out of network. Therefore I had to pay more. Also, I hate their automation. It's very difficult to get a human being to talk to. When you do the dental plan was changed and they never even sent cards. They want you to go online and get a piece of paper rather than a card you can put in your wallet to hand to the dentist office. It's on an eight and a half by 11 sheet of paper. This is totally unprofessional. I am not impressed

Tras más de diez años como cliente de Cigna, debo manifestar mi profunda insatisfacción con el funcionamiento del servicio. Lejos de facilitar el acceso a la asistencia sanitaria, la compañía ha convertido los trámites en un proceso excesivamente complejo y poco orientado al paciente. La gestión de autorizaciones resulta particularmente problemática. Se exige al asegurado identificar correctamente códigos médicos y seleccionar procedimientos con un nivel de precisión que, en la práctica, obliga a tener conocimientos técnicos que no corresponden a un cliente. En lugar de simplificar, el sistema introduce barreras administrativas innecesarias. Todo son requisitos adicionales, solicitudes de documentación y justificaciones reiteradas, incluso para actos médicos relativamente sencillos como pequeñas intervenciones quirúrgicas. Además, los canales disponibles —principalmente telemáticos o telefónicos— no siempre son ágiles ni accesibles, especialmente para personas de mayor edad que no manejan con facilidad herramientas digitales. Una entidad aseguradora debería priorizar la claridad, la sencillez y el acompañamiento, no generar una sensación constante de obstáculo burocrático. Considero que el modelo actual debe revisarse en profundidad. Los asegurados abonamos nuestras cuotas con la expectativa legítima de recibir apoyo eficiente y una gestión ágil de las autorizaciones. En su estado actual, el servicio transmite más una cultura de control y dificultad que una vocación real de atención al cliente. Por todo ello, mi experiencia no ha sido satisfactoria y, en las condiciones actuales, no recomendaría Cigna como entidad aseguradora de asistencia médica privada.

They switched over to HealthSprings and are worst than when they were Cigna .. their wait times on the phone go into the hours … their CSR has no clue what they are talking about… they say they are going to do something and they don’t.. when I call back - no notes were taken or anything…..their website is a bunch of confusing mumbo jumbo… I’m switching back to United Healthcare

Unfortunately, I have to join the many dissatisfied customers. The way the claims system is set up is oldfashioned and time consuming. Once a user has sent a message to Cigna f.ex. by using a form, a copy is not received by sender. I have an open claim hanging since june. It is by now clear Cigna is not going to cover the cost by not addressing my clear questions and instead sending mails with what appears standard replies. Only possible contact is either by mail or customer service, the latter giving you a standard reply you will get a reply soonest! Please do not send me a bot reply!

El cuadro médico está sin actualizar desde hace años