CignaReviews of cigna.com

The Dr never called me back but the insurance helped me navigate the next step.

Update: Cigna was great in researching the cause of this issue. I can say it was an issue that had shared responsibilities. It would seem that it was the perfect storm. However, Cigna was quick in resolving the problem. It did not take 7 to 10 days to resolve. I would recommend a better means of resolving issues through improved communications and customer service. My wife was in dental surgery. I checked the app and it showed my coverage was canceled. My employer sent a verification of coverage but Cigna says it will take 7 to 10 business days to correct the mistake.

I don't understand the bad reviews. My experience has been nothing but positive for the most part. I have been going through cancer treatment which we all know is not cheap. Cigna has paid for every single treatment, test and surgery that I have had. They have also covered medical supplies and prescriptions. The only reason I took off a star is because of a recent incident. A Cigna rep took it upon themselves to tell my doctor's office that my coverage was ending when it's not. I'm in the process of transitioning my coverage to a Cobra program. I realize that Cigna had no way of knowing that, but that is precisely why they shouldn't have contacted my doctor. I would still use them again.

I had an amazing customer care by Gavin Gray! The processes themselves took some time internally but Gavin was very helpful and patient and helped me speed the process and show genuine care and help. (this is cigna based in uk)

I`m now no longer certain why your app has this type of low rating. I did not have any issues with it, what is greater, I desire I knew approximately it sooner. I downloaded the WTE app and it have become clean that they had been earning money from their sponsors. On the opposite hand, the Cigna app is greater medically based. I virtually desire I had recognised approximately this sooner.

I was on Cigna for 8 years, and never had issues. I had some medical necessary medication which I needed to keep name brand as the generic was not good. I never had issues with Cigna paying for the name brand with me paying a small amount of copay. I gave four stars as the HSA card had issues with Cigna sending letters that I needed to send a check and pay for what I bought. Took a lot of back and fourth for Cigna to realize I used the HSA card on Claritin which is an allowed purchase. Half the time no letters half time they send letters. Cigna really needs to work out the HSA purchase allowed list. Stop sending letters stating abuse of card use. Not like I bought an Airline ticket with the HSA card for a vacation. The receipt shows Walmart purchase Claritin. Sadly, my job changed and so did Insurance.

Update - finally received a call from Cigna. got there eventually. They had an unanticipated spike in call volumes. I moved them to 4 stars from 1. Cigna - extremely disappointing service. Please advise customers if your support lines are down – it is very frustrating as I cannot get through to an Agent via the phone or emails since yesterday - none of the Cigna emails written to (UKinfo, LetUsHelpU, MedicalClaims, BriteTeam, Marcomms) @ cigna.com are responding. Why is there total radio silence from Cigna?