CignaReviews of cigna.com

I took up a three month policy with Cigna for my business travel to Brazil, from the outset i was specific about the dates i was travelling and therefore only required cover for those dates, Cigna then deducted funds off my account after this date and i am now in day 20 after this deduction was done still trying to get a refund! then i am now told i need to give them 7 days notice! even after i was specific about the dates i needed the cover for. i have also found their rates completely overpriced and will never take cover with this company again. Everytime i had a query i spoke to a different person in a different department about my policy, their telephone lines kept cutting out too.

La mejor aseguradora de salud en la que he estado. No me ponen pegas nunca, sin ir más lejos el lunes pedí autorización para una resonancia el miércoles y colgué los papeles en la web y el martes al levantarme, ya tenía la autorización. Gracias a ellos tengo a mi hija porque sufragaron parte de los gastos y fue a la que me cambié ya que Adeslas y Mapfre me dijeron que no lo cubrían sin no sé cuánta carencia, a pesar de que ya había estado mucho con ellos.. (la carencia con cigna no existió porque es una cuenta de empresa de mi marido, pero Adeslas y Mapfre eran de mi empresa y supuestamente también eran sin carencia pero a mí no me quisieron ayudar) No sé cómo se puede verificar esta opinión, pongase en contacto conmigo para poder hacerlo. Gracias

Second time - a nightmare experience with transportation for an 89 year old. When the insurance time comes up to switch we will surely be changing from Cigna because their services are awful and Cigna operators do not care at all!

Appalling company with the worst customer service I have ever encountered. As other reviewers have pointed out claims for standard treatments will be blocked and the process of receiving 'Pre-authorisation' is lengthy and opaque with no explanation given for arbitrary limits being set on the amount of treatment a patient can receive. Be warned, this will happen even if treatments are listed as covered by membership so this may not be useful in practise. The finance team are also incredibly rude and unhelpful, don't bother waiting for a call-back as it wont happen and you will be kept waiting weeks for reimbursement and then told to seek further random documents. Honestly, unless you have no other option avoid at all costs...

The only reason why I have them a one star rating I because I can't leave them a zero since June 28th I have been back and forth with them about the prescription medication Makena that me and my doctor's office we initially told I did not need a PA for only to find out after 2 weeks and sending in medical records to Accredo that we did need a PA for the medication we were told by numerous customer service agents that we had to go through Accredo further PA and they would bill them which was completely false so my doctor's office did as they should and sent in the PA only for it to be denied mainly in part because they don't have any medical records of me having any preterm births but that was 13, 14, & 15. The practices in which I had my 14 and 15 year old has since closed down and I've since relocated 13 years ago and I highly doubt they keep any medical records that far back I advised them the most recent medical records I can provide is from 5 years ago when I had my daughter but she was term 37 weeks and 1 day with the help of a cerclage and the Makena injections which they claim is not medically necessary for someone in my condition that has had multiple preterm births 3 to be exact I was told that also it was denied because there is no proof that I have had an allergic reaction to the generic version hydroxyprogesterone there would be no record of that being that I have never used it but I was willing to use because at this point I just want my baby boy to be viable and healthy only to be told by a customer service advisor that they don't cover it because it is an experimental drug so even if my doctor was to send in the PA which she has already done the are going to deny it because the medication is an exclusion medication so the only choice Cigna is giving me is to have to my baby early as proof that the medication is medically necessary to me and just pray my baby is strong enough to fight through everything he would be forced to deal with because of this company's negligence and poorly trained customer service I have reached out via Facebook send multiple emails to the let u help you email address only for someone to get in contact with me to schedule a peer to peer but never even had the decency to call I have been promised multiple call backs by customer service agents and chat agents and someone from the social media team all of which have been no help the biggest mistake I've ever made was switching from united healthcare to you all cause I actually ok it my baby's life at risk of the stress alone from dealing with this does not cause me to go into labor the medication that y'all dee not medically necessary definitely will

Recently switched to Cigna and wow am I amazed at how terrible a "health" insurance company can be. I was on the phone over an hour yesterday trying to figure out why they don't cover a necessary medication for me and was told 4 different answers. At one point I said to the person on the phone "so I am just screwed at this point" and the rep said "yes". Not only do they not cover my necessary medication, but ALL the alternatives are excluded as well. My medication went from costing $5 for a 30 day supply to $86. At least open enrollment is in a few months so I can switch. I wish someone actually cared at CIGNA.

I employ by cigna for 1 year and see many time where claims are denied for no reason, it is ever day many time. Training we have is very bad but we expected to keep high call number. Many time claims are sent back for no real reason and we are told to give many disclaimer to cover activity and long process time. I going to resign very soon because i feel bad having to lie to provider and customer. many many unethical practice some illegal

Absolutely a nightmare dealing with this company for my Medicare Advantage plan. I could write several pages about it from my extensive notes on all their screwups. 1. Very hard to find a well reviewed PCP that accepts new patients in Central FL. As to a Dentist you have to travel at least 45 min away to get one and 3 months later! 2. The first PCP I had was Adult Medicine of Lake County and they screwed up my paperwork on numerous occasions so I had to switch PCP's right away 3. Switching to a new PCP - I was told I could see the new one 13 days later at the beginning of the next month but they screwed THAT up. So I had to wait til the following month because the CSR at 800# didn't do the paperwork to get it done. So I lost 2 months right at the beginning just trying to get hooked up with a Primary Care Physician. 4. On several follow up calls regarding my eligibility to see the new PCP I was told "everything is okay" only to find out it was NOT okay. So I spent literally HOURS over the course of 7-8 calls trying to straighten out that mess. They kept saying I was find and all was well but then when the Dr. Office told me it was NOT, I had to call back only to find out "No, it was NOT right... so back to the long phone calls trying to straighten it out! 5. I filed a grievance about all this. I got a letter saying basically "we investigated ourselves and found no problem". What a joke! Turns out they did not even address the specific points of my grievance. Seems like a total white wash to me. I am going to file another grievance. 6. I don't know if this is a CIGNA problem or a Dr problem but all I know is, many appointments take at least a month of waiting and sometimes 3 months. So it seems they don't have enough doctors. Maybe because their doctors are bad or incompetent or ? My first PCP dr. screwed up my paperwork causing me to travel a half hour to a lab only to be told I could not get my blood taken because the PCP dr said I couldn't. (What?! I had already called the Dr office and they assured me I could get the blood tests there the next day!) 7. Getting a dentist? Crazy. 3 months out and only 2 possible dentists to go to and I live in central FL where it's very populated and they have plenty of dentists - just that none of the dentists will take the Preferred Plan I have. 8. Now I have called to get an appt with a specialist for ear nose and throat and the office there called me to say they will hook me up with an appt with a Nurse Practitioner (!) but if I want to see a Doctor (which I do!) then that will be at least a month out from now... What? Dr appt needed and I'm given a nurse? WTH? In conclusion, CIGNA is absolutely horrible and as soon as I get my dental work done - if I even do - then I am getting the heck away from CIGNA. "5 stars" from Medicare?? What is that all about ? How is that legit? Do NOT use Cigna is my recommendation.