CignaReviews of cigna.com

I have a degenerated disc disease. I have had three back surgeries in the past by the best Neurologist in the Tidewater area . On May 31, 2024 I was ready to have a fusion done to my back due to the area I have I have gotten steroid shots no longer work which is causing lot of pain. On May 30, 2024, I found out the surgery was denied because the doctor who works for Cigna decided he did not want the fusion to be done to the back but to the side. THEY questioned that I did not hae any PT in my history, I have had PT six times..they wanted updated xrays, I had already done before for post op surgery, and then they wanted me to go to to a shrink. When I got this news I cannot tell you how I felt but to say, WHY AFTER FALLING OFF A SIX FOOT LADDER ONTO CEMENT, DEALING WITH SERIOUS PAIN. I called Cigna spoke to a Supervisor and got nowhere, it was talking to computer with NO feelings. My surgeon did a peer to peer but still was rejected. He suggested another fellow surgeon who does fusions to the right side..the process started allover again. But now to make Cigna happy I started PT so they were to analysis if I was a candidate for surgery. So July 2, 2024 the right side fusion surgery was denied again..the new doctor did a peer to peer with Cigna and they expressed to him I need a new MRI of my lower lumbar and I need to be evaluated by a shrink. When I hung the phone up I cried because of the pain and also because of my leg I sometimes fall..and I just cannot understand pay our monthly bill to Cigna...why are they being so selfish about me not having this surgery. This doctor who works for Cigna does not know me and has no idea day to day what I go through. I am a very well educated Christian woman and I will never speak to a stranger about my life. My shrink is GOD. The insurance company that I had before never treated me this way before..I do hope upper management reads this and contacts me. It is all about Customer Service if a Company is going to grow..CTHEY NEED TO CARE, BE FRIENDLY,BE HELPFUL,BE PROFESSIONAL, STAY FOCUS, AND HAVE A RESOLUTION FOR THEIR CUSTOMERS IF THEY ARE GOING TO BE SUCCESSFUL.

Cigna approved our claim and told us a check was in the mail. Then they revoked this decision and denied it without explanation. I contacted their customer service (in itself a nightmarish process, as they make themselves extremely inaccessible), who told me there had been a mistake and they would escalate to a manager to get it fixed. I would receive a call the next day. The call never came, so I contacted them again and was told the same thing. Again, the call never came. So I called again and was told the denial had been correct based on my coverage plan. I asked them to send me a copy of the coverage plan so I could see this for myself, because I clearly remembered the treatment being listed as covered. They said they could only mail my a physical copy(!) and would do so, but it would take a month or more(!) to arrive. They never sent it. Oh, and along the way, my call was TWICE dropped after being told it was being transferred to another agent, resulting in a fresh 45+ minute wait to start the same call all over again, all the while not knowing whether they would simply disconnect me again. This company has among the worst customer service I have ever dealt with, and that's saying a lot. Stay far away.

I am a new customer of cigna. Why is it when I call the company's phone number I reach somebody in the Philipines who I can't understand what they are saying.

They didn't remind me to renew my policy, then I wrote and it took like forever to renew. My policy was due and it took nearly 2 weeks to finalize my policy, even I only wanted to renew with one add-on. Asking questions and facing silence or taking long time for sales to get back, receiving conflicting emails, several staff constantly checking the status of my payments without looking into their bank account, etc. Terrible service! I need to switch to another insurance after this.

Cigna loves to not pay OON claims on time. I'm counting down the days until I can switch insurers during open enrollment. I never have had issues with receiving timeline claim reimbursement from other insurance providers, but Cigna does everything they can to avoid paying in a timely manner. Their customer service is atrocious, just read from a script and are incredibly useless. It's not surprising since they were sued for claims denials in 2023. One company I would not be sad about going out of business.

Dubbel premie draget samma dag men ingen förklaring kom ut. Håller detta företag på att försvinna eller vad händer?

Rejected my inpatient hospitalization resulting from an accident with absolutely no explanation whatsoever. They claimed it was unnecessary to do this hospital stay on an outpatient basis, but I provided them a medical report stating that this is clearly not the case. There was nothing in any way, shape or form that would allow this to be an outpatient procedure. They proceeded to give me hollow responses, nothing answers, and a complete runaround for almost 1 full month now. I've spoken to 6 different reps and none provided any real response, other than that they are "working on it" and that they mistook the dates because they never even looked at the reports and bills I sent them. All confidence I once had in this provider is lost. They are a scam and cannot be relied on for life-threatening care. They should be ashamed of their business practices.

Cigna is horrible. Unfortunately my employer switched to them, I have the top plan & the coverage is next to nothing. My anti-seizure meds are not covered which would now cost about $2000 month out of pocket. How could they even not cover anti-seizure meds? That can trigger one if you stop & cause hospitalization or even death!