CignaReviews of cigna.com

I have called in about 10 times to try to resolve an oustanding bill for an ambulance ride. Even though I was promised time and again that Cigna would take care of the bill (I had already maxed out my insurance for the year). And yet every month I've gotten a bill from the fire department. It was truly a life or death experience, extremely traumatizing--and the back and forth over this for the past year and a half has only prolonged the experience. The customer service reps are kind, patient, and helpful--but their policies make it impossible to talk to someone who can actually help me and resolve the situation. **UPDATE 06/22/2026** So after this initial post, Cigna finally contacted me and gave me a specific person to handle my case. This person was able to get my payment down from $2,375.06 to $483.99. Was I happy that they were able to finally drop the bill significantly? Yes. Megan was super helpful in that way. Am I satisfied with the situation? Absolutely not. I shouldn't have had to pay a dime for this ambulance ride. I had maxed out my out-of-pocket and an ambulance ride should 1000% be covered by the type of insurance we were paying. It's clear that Cigna still needs to figure out this issue with emergency care discrepancies because I am not the only person who has had this problem. SO thanks for finally helping Cigna and for a great customer care agent. But your policies suck and it's a well-known fact. Do better.

I have had awful service with this company. When i decided to cancel I was directed to call the number on the back of my dental coverage plan 4 days before the date. I called on the 26th of December and was assured that the last day of coverage would be the 31st. Low and behold they debited my bank account on the 5th of the following month again and denied that I had ever called to cancel. However, I have a history on my phone confirming the call on the 26th for 32 minutes. They are refusing to reimburse the entire amount. Not right!

Was not able to create myHealthSpring.com account, the wait time for support or speak with someone was 47: minutes and could barely understand her English, only to be redirected and put on hold for additional 40: minutes!! These times as mad as I am are not exaggerated! After additional wait time I finally hung up!!

An email to my insurance agent: Just an FYI for future reference. Yesterday I was unable to login to the Cigna website. I called the number listed for assistance. There is no specific menu selection for website issues, so I'm not sure where I ended up, but she told me to call...the same number. I asked for which prompts to use, but she said she would transfer me. I waited 45 minutes on hold before having to hang up for other reasons. I called back in the afternoon and waited another 45 minutes on hold, listening to the recording telling me how important my call is. After describing my issue he told me to call this number....the same number....at least this time he told me which prompts to use, before transferring me to that dept. I waited on hold another 30 minutes before once again having to hang up for other reasons. I called back this morning and so far have been on hold for 50 minutes. I guess customer NO service is one of the reasons they're less expensive than other companies. I suppose it's impossible to switch until next November, but I wanted you to know how poor the Cigna customer No service is, so that you would take that into consideration in the future selection of companies to represent.

I am an insurance advisor, and when I have given a cigna insurance to my client... After taking health insurance he got injured and then apply for health claim... But this fraud company refusing to pay claim amount declaring that it's an non disclosure case... But they didn't want to tell us that how can some one disclose accident before it happens actually..

Update: Cigna was great in researching the cause of this issue. I can say it was an issue that had shared responsibilities. It would seem that it was the perfect storm. However, Cigna was quick in resolving the problem. It did not take 7 to 10 days to resolve. I would recommend a better means of resolving issues through improved communications and customer service. My wife was in dental surgery. I checked the app and it showed my coverage was canceled. My employer sent a verification of coverage but Cigna says it will take 7 to 10 business days to correct the mistake.

Customer Service..... I am a new customer with a medicare supplemental policy that just started 1/1/2026. I had a question with the web site we were to register at. I was on hold at the WEB Site Assistance option for 3 hours and then called on a second phone while still holding my place on the first phone. After listening to " our call is important to them and a customer service person would be with you soon" someone picked up the first phone and hung up! Yes, After 4 plus hours , I was hung up on without an answer. The Web Assistance area hung up on me after hours on 1/5/26 about 2:30 CT. My other phone is still on hold giving me that same stupid message of "how important I am to them" and they will be with me soon. If I could, I would fire every supervisor they had that let that staff set this tone for their area. Me being on hold for 4 plus hours is not acceptable. Your staff should all be replaced with real customer service professionals who want to work. If this is how Cigna works, I may have pick the wrong company to give my business to. I am hanging up my other phone now after that on has been on hold for 3 hours. Who is in charge of your customer service area? what is your standard for answering phone calls? 4 hours?? you people really suck at answering phones in a timely manner. What about call backs? do you offer to call back if you are very busy? no offers for that? No, I just sit around all day for hours waiting for you to pick up. Get it fixed.

Title: 218% Premium Increase With No Notice — Extremely Disappointing Review: My Cigna Part D premium for 2026 suddenly increased to $70.60, which is a $48 jump — a 218% increase. I only discovered this by reviewing my bank statement. Cigna says they mailed a notice to both me and my wife, but neither of us received anything. The only thing that arrived was their new insurance card with their updated name. I’m frustrated by the lack of clear communication and the size of the increase. A change this large should be clearly explained and easy for customers to understand. Instead, I had to uncover it myself after the fact. This experience has made me reconsider continuing with Cigna, and I think others should review their options carefully and monitor their statements closely. I will be dropping This provider as soon as open enrollment begins again. But intel then I must be forced to pay over $ 840.00 for the same coverage I had last week for $ 264.00 for a 4 generic low costs drugs.