CignaReviews of cigna.com

CIGNA fails every year when it comes to AEP. They consistly have hour + long wait time, underwriters do not perform swiftly or accurately. Changing their brand to HealthSpring is akin to putting lipstick on a pig......it's still a pig. CIGNA management refuses to improve their processes Malcolm Richards, Licensed Agent / Broker

They deserve zero! BEWARE! They sent me an rx plan card in the mail. I was un enrolled from my Wellcare rx plan and they enrolled me in HealthSpring, which is affiliated w Cigna. Without my knowledge or consent!! I spent 4 hours on the phone; finally screaming and threatening a lawsuit against them before they informed me I got a cancellation number! Now I am stuck w having to re enroll in Wellcare and be accepted again or I will have zero coverage. Total SCAM!!!

If I could give a zero I would. Outsourced and you can’t understand them , they can’t understand you and mess things up royally!! Have no medical knowledge or sense or urgency . Don’t waste your money !!

Garbage company. They don't care about their customers. So many ways I can give examples. The latest is I lost my medication and they don't cover a replacement for under $2000.00!!! I don't have $2k for medication. That's why I thought I had insurance.

Website does not recognize our coverage or any record of 2025 claims. Wellness rewards program is inaccessible and no amount of phone time with non customer service helps resolve any issues.

DO NOT PURCHASE CIGNAS SUPPLEMENTAL PLANS. I have purchased all their plans being that I have Cigna through my employer. I have the same plans through 2 other companies. I had back surgery and turned a claim into my hospital indemnity, and accidental plan. The same documentation were turned in to all 3 plans. The other 2 Aflac and Colonial paid well with no problems. Cigna took 10 days to get an answer and it was denied. So unless you are just wanting to throw money away don’t purchase any of the supplemental plans.

The worst customer service. They go through & waste your time & then they can’t help you and transfer you times three at least. They never help you. They are very hard to understand. I’m starting to think it’s a scam. They don’t wanna help you because they don’t wanna pay they hope you get annoyed and don’t call back. Perhaps they could regulate some of this so that it’s not sending all of this overseas and make insurance companies more accountable.

Tanto el área cliente de la web como la aplicación del móvil son pésimas: es muy complicado realizar cualquier gestión y acabas llamando por teléfono. Los buscadores apenas funcionan, tienes que hacer mucho intentos. Horrorosa experiencia de usuario.