CignaReviews of cigna.com

Awful customer service and no updates on claim

New to Medicare and Drug plan D with Cigna as of October. Never received annual notice or their $50 price increase to $62.50. Being new to Medicare I presumed no letter meant no changes, so I called Cigna (now Healthspring) and told them disenroll. She dated it and said terminated Dec 31st. Called Medicare and they said still active. She also stated I am not the first with no letter and complaints as they changed their name, so could file a complaint and request a new enrollment period. Called Cigna back and supervisor said need to sign form in mail that prior rep was not right that I was disrenrolled. This Cigna supervisor told me if I used plan before signed letter received I would automatically be enrolling again. I have no drug plan and disabled. Called back and NEXT PERSON tells me that my fee was withdrawn from SS and that was incorrect about not having a drug plan and that she had to escalate for a decision. Funny how THAT form arrived but not the letter advising of price increase. Not ONE PERSON THERE HAS THE SAME INFORMATION! As of this update a week later a man called on the 30th, I asked him to call back shortly so I could get off a call. He made NO effort to do so but noted the complaint he tried and could not get hold of me. It is a week and he made zero attempts that day as requested or after. I intend to file with the state insurance department. They have deducted 62.60 from my SS and it is nearly as much as my monthly health premium! I am a disabled person with no drug plan and the staff all have different information. Disgusted that Cigna can get away with this.

Llevo desde 2018 pagando el seguro con mi empresa. Hasta 2023 teníamos Adeslas y nunca tuve ningún problema. En 2024 cambiaron a Cigna y es lo peor que han podido hacer. El trato deja mucho que desear, he tenido problemas para que me atiendan en más de una ocasión, incumplen con lo que se indica en la información de coberturas, apenas ofrecen opciones en mi ciudad, etc. Este año he renovado y para darles una última oportunidad he cambiado al seguro completo, que barato no es. Y ahora resulta que estamos a día 3 de enero y no tengo activada mi póliza, cuando mi empresa sí que la ha aceptado. Estoy descubierta porque, según alegan "tengo que pasar un cuestionario médico". Horrible, después de 8 años asegurada con mi empresa, nunca tuve que realizar ningún cuestionario médico. Nefasta experiencia.

Spent 4 hours on my birthday trying to understand why my autopay was turned off and my account terminted. My credit card company confirmed multiple times Cigna was on autopay and they never declined any transaction. No one from Cigna would call to verify. They had another persons email on file and sent them my cancelation notice. The representatives would not forward me the email, nor would they share the last 4 digits of the card they claimed did not work. Several representaitves said that I could access this information on my online account, and basically said I was lying when I said it was not available. After speaking to 2 people in the tech department at Cigna they had to tell the customer service representative that I was correct- there is no way to access my payment history since they deactivated my account

Took them ONE YEAR to process an authorization for consent i signed for my mom to handle my insurance issues. Spent about 10 hours between calls and Chat etc. Still haven't re-processed a claim they listed as out of network and it's been over 2 months and 4 escalations since making the request. They are the stupidist, most incompetent people i have ever dealt with. And I used to bill for insurance from my business.They promise to return calls or follow up by email and never, ever do.

I feel like have been scammed on my RX insurance premiums. Cigna changed the name they use for RX coverage to Health Springs without clear notification. My premium was 15 dollars in 2025 and is now 65 dollars. I chose the least expensive option because I take zero prescription drugs covered under their plan. After having their coverage for over 35 years I fell betrayed. They will now get a check for 65 dollars a month for absolutely nothing.

I was transferred to the Spanish speaking customer service line by mistake. The Rep said she could help me in English. As soon as I started explaining what I needed, she became extremely rude, cutting me off without letting me finish. My broker was on the line to help me and she told him she would only speak to one of us and that he couldn't ask any questions. She then told me it was too late for my husband to enroll, even though it wasn't. She ignored me when I asked her to spell her name. She finally said it was "IAREL". Her attitude was completely hostile and inappropriate for customer service. She does not need to be working in that field. I filed a formal complaint with Medicare. I called back after we hung up and spoke to a different person. I will review her separately. She was amazing and got my husband enrolled in Part D because despite what the first agent said, he WAS eligible for enrollment. Cigna Health Spring needs to fire this rep.

Nefasto el servicio,tanta burocracia de papelitos para pedir una rehabilitación de 10 miseras sesiones,y encima si te la mandan a los dos meses,como en mi caso,resulta que no te lo autorizan,porque se pasa de tiempo,y qué culpa tiene el paciente de que den las consultas tan tarde? Total,que lo solucionan mandándome de nuevo a otro centro y volver a pedir rehabilitación en otro centro,pues que bien..Venga! Que Almj para verano ya ando,Impresentables,Fuera de Cigna ya mismo,no recomiendo este seguro!!!!!!