CignaReviews of cigna.com

They use tactics to keep you on hold to frustrate you until you hang up. They’ll tell you that they’re supervisors very busy helping somebody else and we’ll just keep you on hold. They avoid answering questions and they do what Every insurance carrier does delay deny avoid and that’s why everybody hates you. Ian sandos What’s the name I was given by the call handler they’re not actually there to help you. They just read a script. They don’t vary from that. They waste your time. Keep you on hold. Don’t transfer the call. Wait for you to give up after a while, I asked to be sent to the complaint department where I could leave a review about Ian‘s performance or lack there of and the supervisor that I was waiting for also handles that as well so seems like a rinky-dink shit business .I’ve already contacted the company I work for to arrange different insurance. Please avoid this and your company. Please take these reviews serious this company‘s dog shit.

A application was submitted for part N medicare on November 20, 2025, and it has been two months since then. We have received no acknowledgement that the application went through,No update on the status of the application.Nothing. Both myself and agent have tried to reach out by phone and email with no response. On the phone the wait has been 3 hrs and then finally the call gets disconnected. I am new to medicare and am working with a timeline and my 6 months will end soon. We are now trying to cancel so we can apply to another company before the time expires. But unable to cancel there is no response. So frustrating…

I did not know this insurance company was the doctor's office. I am trying to get a Spine MRI and the keep denying it. I have had repair surgery on my spine but the doctor needs new images to compare to old ones to see what is causing the pain. I knew when they changed to Health Spring it would be a night mare because I had Health Spring before and changed because of the problems.

Cigna is the absolute worst company. They are always running out the clock on patients and through their bogus denial reasons that never make sense you are considered dead of you get Cigna insurance

Cigna acknowledged that I was overcharged by my dental provider, yet failed to take any meaningful action when the provider refused to correct the charges. I was explicitly told that legal action would be pursued and that I would be reimbursed—neither of which ever happened. Despite this, the dental office continues to participate in Cigna’s network. This experience showed a complete lack of accountability and follow-through on Cigna’s part. I had a very frustrating experience with Cigna. Several claims were filed, and I believe too many were processed in error. When I requested an investigation and resolution, I was told they would not look further into it. There was an opportunity to withhold payment on future claims and correct the balance, but that option was not used. Communication was unclear, and I did not receive meaningful assistance. I expected better accountability and customer support.

The new Wellspring company is terrible. DO NOT SIGN UP WITH CIGNA OR HEALTHSPRING. They do not adequately train their IT staff, and it is impossible to set up an account with their online portal.

If you like paying $5,000 a month for insurance and still having to pay thousands of dollars for a procedure then Cigna is for you!! $1,709 for a vasectomy after insurance

Subject: Formal Complaint Regarding Unauthorized Policies and Fraudulent Withdrawals by Cigna Medicare Supplemental Insurance To: Better Business Bureau (BBB), State Insurance Department, CMS (Centers for Medicare & Medicaid Services), and Online Review Platforms Complaint Details: 1. Unauthorized Enrollment: While my spouse and I were overseas from approximately [June, 2025] to [Oct, 2025], a Medicare sales agent fraudulently enrolled us in Cigna Medicare supplemental insurance policies without our knowledge or consent. We did not request these policies, did not sign any application, and were completely unaware of their existence. 2. Unauthorized Bank Withdrawals: Upon our return in [Sept. 29th, 2025], we discovered that Cigna had initiated automatic withdrawals from our bank account over a four-month period (June 2025 through October 2025). The total amount taken without our authorization is $388.78. 3. Immediate Action Taken: As soon as we discovered the fraud (in October 2025), we immediately: o Contacted Cigna to report the fraudulent policies. o Demanded the immediate cancellation of all unauthorized policies. o Requested a full refund of all premiums illegally withdrawn from our account. 4. Cigna's Inadequate Response: Despite clear evidence that these policies were obtained through fraud (no consent, no signatures, we were out of the country), Cigna has refused to provide a full refund. They have cited that we are outside a "permitted cancellation grace period." This reasoning is fundamentally unfair and illogical, as the grace period could not possibly apply to policies we never applied for, received, or used, and about which we were unaware due to international travel. 5. Core Issue & Demand: Cigna is holding us responsible for a grace period that presupposes legitimate enrollment. This situation originated in fraud, and the company is effectively penalizing us for not discovering a theft we could not have known about while abroad. We believe this constitutes an unfair and deceptive practice. Specific Requests for Resolution: • Immediate and formal cancellation of all fraudulently issued policies, retroactive to their start date. • A full refund of $388.78, representing all premiums withdrawn without authorization. • An investigation into United Medicare Advisors sales agent Mason Morse who fraudulently enrolled us • Correction of our records to show no lapse in desired coverage and no voluntary enrollment in these policies.