CignaReviews of cigna.com

I canceled Cigna (soon to be called Health Springs) in November 2025, because i was starting a new insurance the beginning of the new year. I received a letter in January 2026 from Cigna stating that my policy has been canceled as of January 1, 2026. Cigna took a payment on January 5th 2026 from my bank account, when I called to have my money refunded I was told I'd have to wait 15 business days to receive money that should not have been taking from my bank at all. Be careful doing business with this company I got no satisfaction from there customer service department, I was told there was nothing they could do to expedite getting my money back to me.

Horrendous would be an understatement. Quit your job if you need customer support, because you will need to invest hours a day into trying to get an outcome. They don't care if you die while waiting for coverage. They just keep transferring you from one unhelpful person to the next, who just reads off a script without applying any logical thought. I applied for coverage on December 30th to ensure I made the special enrollment period deadline. Its been 17 days and I still don't have plan information. Nobody can help me. All they can do is "send an email to the enrollment department", transfer you to someone else, or make ridiculous suggestions like "have you tried to go to healthspring.com to enroll in a plan?" after you spent ten minutes talking to them about how you enrolled 17 days ago and still don't have your plan info.

My husband and I used United Medicare advisors.com and were sold Supplemental G policies. The agent set up both accounts in the same phone call. The 20% household discount was a selling point. My husband's account was set up properly but when my account was set up they entered my bank routing code TWICE and failed to list the account number. I received a letter from CIGNA stating my bank draft was refused and I needed to pay for 3 months in advance with an added service charge. My husband's account with proper routing and bank account number processed. There is NO refused payment against my bank account, the payment never processed through my account. I called to rectify and could not get an reasonable answer in the Phillippines. The letter sent said to update my payments led me to my OLD CIGNA dental account, waited on hold for IT for over 3 hours at CIGNA and told set up auto-pay under HEALTHSPRINGS account to process payment which I did while IT on line. Contacted United Heathcare advisors to correct mistake. CIGNA sent 2ND PAST DUE 3 months payment letter and a request for check via mail. My husband has the same address and bank account I have it should not be difficult to verify. I have ZERO confidence in the handling of this matter. When companies silo information and then send it overseas it is nearly impossible for any one to apply logic to the situation ,they all default to a very narrow scope of understanding and repeat there standard script. This is one of the worst insurance experiences I have ever had and all I am trying to do is PAY these people. I have spent in excess of 8 hours trying to sort this out with my bank, the insurance person who sold me policy and CIGNA. Please review and provide a letter stating you understand ALL the issues and will correct ALL errors internally.

After 8 years with Cigna and 100K ++ usd paid premium, I had a medical issue. I contacted Cigna before any medical procedure started, and they confirmed that I was covered. However, when i sent in my claim they just covered part of the bill. Very difficult to communicate with them. STAY AWAY!

To Whom It May Concern, I am submitting this correspondence as a formal complaint regarding the unreasonable delay in payment of my hospitalization claim, which was submitted on December 12, 2026. At the time of submission, I was advised that claims of this nature would be processed within 10 business days. That timeframe has long since passed, and I have yet to receive payment or a substantive explanation for the delay. Despite multiple attempts to obtain clarification, I have not been provided with a valid reason for the hold-up nor a definitive timeline for resolution. This lack of communication and failure to adhere to stated processing standards is unacceptable and does not reflect reasonable claims-handling practices. Timely payment of valid claims is not optional—it is a fundamental obligation. The ongoing delay has caused unnecessary stress and inconvenience and raises serious concerns regarding this company’s internal processes and customer service standards. I am also concerned because I have an additional hospitalization claim that will require processing, and given the current experience, I have little confidence that it will be handled appropriately or within required timeframes. Please consider this letter a formal request for immediate review and resolution of my outstanding claim. If this matter is not resolved promptly, I will have no choice but to escalate my concerns further, including notifying my employer and pursuing any additional remedies available to me. I expect written confirmation of the status of my claim and a clear timeline for payment without further delay.

HEALTHSPRING/CIGNA has OK licensed sales people. Working with one lady who's been very helpful. HOWEVER, we have CA GUARANTEED ISSUE, no questions asked, RIGHTS in two ways, which apparently means NOTHING with this company!!! Speaking with a different sales person I was told ALL of this person's applications are held up that are Guaranteed issue. Cigna used to be good. They NEVER should have sold out. They're asking health questions, delaying through underwriting, which they aren't supposed to do. Seeming to be stalling until we are out of our GI period!!! Healthspring sounds like a name for a chinese company. Wonder if Medicare or the state's insurance commissioner would be interested in this the tactics we are subjected to? Having a BAD feeling about what kind of care we will get this year with them. NOT LOOKING GOOD!!

Very unprofessional company! I have been insured through Cigna, but if you have any kind of problems or challenges, they are completely impossible to get in touch with. I have tried to contact 4–5 employees whom I was in contact with when I signed my contract with them. No one responds to my inquiries. After a waiting time of more than 20 days, a random person from customer service finally gets back to me, someone who knows nothing about the case and is not allowed to do anything at all. It is impossible to get in contact with anyone who can actually help you and has the authority to do anything. This is by far the most unprofessional company I have ever purchased anything from. I would strongly advise everyone against becoming a customer of Cigna.

I'm a Type 2 diabetic trying to get a Dexcom G7 continuous glucose monitor that my endocrinologist prescribed. After weeks of runaround between CVS Caremark and Cigna (where I learned CVS Caremark had been handling a product that wasn't even under their purview), I finally got clarity that the CGM falls under Cigna's DME benefit. Cigna directed my doctor to use US Med as the supplier. All the paperwork has been submitted. Everything is in order. And yet my Dexcom G7 still hasn't been released. No one at Cigna will take responsibility. I get transferred, put on hold, and told to wait. Meanwhile, I'm a diabetic without the continuous glucose monitoring my doctor prescribed. This isn't a coverage dispute. This isn't a prior authorization issue. The paperwork is done. Cigna is simply mired in bureaucracy, and no one there seems empowered - or willing - to actually approve and release the equipment. If you have diabetes and need DME through Cigna, prepare for delays, misinformation, and a system where accountability goes to die.