CignaReviews of cigna.com

DO NOT PAY THESE PEOPLE! I submitted a claim in January for work done in December! The claim is still pending in April. Waited on hold for hours to get to talk to a supervisor who assured me it would be completed by the 8th of April only to now be the 13th of April and it is still not approved. This after I did their job for them and got the information that was "Holding Up the Approval" 23 days prior to me making this review. When you call you are not speaking to anyone with any authority and they will not esculate your call and when they do, they do not do anything anyway. I have literally called them weekly since February and it still not resolved! Put your money in a savings account and don't waste it with them, very few people take this insurance anyway and I now know why! The only reason they got 1 Star is because I could not give them 0 stars! THE WORST INSURANCE EXPERIENCE EVER!!!!!!!!!!

Sorry ass freaking insurance!! Make any and everything hard. If you have this at the job please run and get another one. Had my hra card locked for months on a routine cleaning. Supposed to be free. This company is freaking horrible! A complete joke to a hard working man ass myself. Trying to take benefits from my family. Sorry azz Cigna

Terrible service, terrible coverage, and extremely expensive.

There is no email address provided to contact them. You are left with the choice of A very low capacity and low capability chat or 800 number with a wait time. I tried to use their chat. All I wanted to know was if particular dentist office were on their list as in network but they couldn't look up anything without a phone number and address even though the names of these places were the only ones in the region. When I couldn't get phone numbers and addresses quick enough for them they began to treat me like I was no longer there and like they were going to disconnect so I resorted to asking them to give me a list of how many in-network biomed friendly dentist they have that provided invisalign and they couldn't do that either because they don't know what biomed friendly means. This so-called professional dental insurance company has no idea what this very common alternative and popular type of care even is. It figures that they are already at a one star rating in popular public opinion. Communication is a serious problem with Cigna. Understanding of current popular treatments are not in their lingo. If you are an employer looking for good insurance, pass these people up. Just do your employees a decent service and say no to Cigna.

Very slow reaction, deliberately slow down the cases, the insurance company did not want insure

It is now May 2026 and I am getting collection calls for a bill from 2025 CIGNA refused to pay though they paid the bulk of the balance there is still less than $700 needing their attention. I was initially informed I would have to make an appeal. I responded -absolutely not and demanded to speak to a supervisor. The supervisor said he would get everything handled and call me back this week. The collection company called again and now waiting to speak to another supervisor. Their hold times are the worse. I have had so many challenges with CIGNA regarding payments in a timely manner for two emergency room visits with very little follow-up to medical companies. Statements such as I never met my deductible; or I had secondary coverage that allowed payments to be delayed are standard. After speaking to company representatives during 3 calls, they would assure me my records were notated only to have it repeatedly reversed. Spoke to two supervisors verifying I had no other coverages; spent hours with supervisor on the phone with medicare twice and still received unpaid bills. There were too many repeat phone calls to get these issues properly handled since 8/25/25. I absolutely do not recommend this company for personal or even family health care - dealing with collections is not fun.

I was billed for a mistake between the medical provider and Cigna. I spent two months and hours of time on the phone with both parties to resolve the situation. I am not even sure if it is completely resolved yet. Though this has been an extremely frustrating experience, it bothers me most that there are people without the time and capacity to dispute the claims in a similar situation - and those people are the ones who would be impacted most with a huge bill simply because of a clerical error. I’m sure this is more than just a Cigna problem, but this has been my experience with them so far. The customer service representatives that I spoke with were kind, though their efforts were often useless. I have spoken with at least 7 different people, each saying that they’ve sorted it out and to call back if the bill isn’t resolved. The bill still is not resolved.

A Year ago I would’ve praised Cigna Healthcare but once the transition began near the End of the 2025 very disappointed. I needed a Letter as proof of the Date My coverage ended from Cigna Advantage to enroll in Coverage for a different Plan and after Months of promises to send the Letter waiting multiple 15 Day segments, being put on Hold for Hours as of Today I have not received the Letter. I was forced to miss multiple enrollment opportunities waiting for Proof of unenrollment with the 12/31/2025 Date stated. Then I was denied Coverage for their Supplement Plan because I couldn’t get a Letter from Cigna and back got Charged for that “New Plan” a few Weeks later that I didn’t have. I was able to receive a Paper Check and a snippy Letter stating I wasn’t enrolled in that Plan after more multiple Calls to Cigna Advocates. I don’t know if they erase communications after a Customer Call but I have Call Logs with all the Numbers called and the duration of the wait time listed.