CignaReviews of cigna.com

terrible customer service trying to get my mom enrolled in healthspring. disorganized. antoine was so unhelpful

Shitty customer service and coverage. Spent a month trying to get information about if my doctors were in network, got no where, employer tried and said 2 were, not sure on the others, except that the two still can't get insurance to go through. Said they covered meds, two were denied at checkout and the other cleared but was 7x what they quoted me. Asking employer to remove insurance or will be seeking legal action to refund wasted costs.

Candace a representative at Cigna is truly awesome. She follows up and returns phone calls. She goes above and beyond anything a human could do. She followed my issue all the way till it was completed. I was having issues with a pre authorization for a couple of meds. She called up my doctor and walked them through the process. Thank you Candace out of Tennessee for taking such good care of me. Robert H. Holden II

Wish I had never chosen them as my provider. $1032 a month in premium being paid and they don't even cover any of the cost of my CPAP, which keeps me from dying while I sleep. The most worthless health insurance I've ever had. I can't wait to get rid of them and go with another provider.

I had a dental procedure in January. Dentist estimated $600-$700 based on them being out of network in 2026. They told me it should be about three weeks to be reimbursed, I paid in full roughly $2300. Cigna didn't even respond to the claim until 5-6 weeks after submission, they're method of response is paper mail. I contacted them to find this out, the documentation and emailed it to my dentist, then they got it to Cigna before the paper mail ever arrived. Another few weeks went by and I checked my account. My claim said i owed $757 and they mailed me $886. Both odd numbers considering I paid in full. I contacted them, they reassured me these were correct and also said my dentist owed me $550. I had hard time understanding how these numbers makes sense, I paid in full but I owe $757 but Cigna cut me a check for $886, and the dentist owed me $550. I contacted my dentist and they reimbursed me $350 and told me the $757 was an error on Cigna's end because I PAID IN FULL. Cigna is very slow, not very helpful when contacted, and very confusing in communication on what is billing. It's been a few months and I have not received the paper mail check from Cigna. I'd expect it in April, so 3-4 month turn around on a simple dental procedure. Not good.

Segundo año que renuevo. Pero este año se han lucido. Hablo de Asturias concretamente traumatólogos especializados en columna. Ya he ido a uno en el Centro Medico y a otro en la Clínica Asturias, ambos no me han podido aclarar nada ya que según ellos tiene que ser especializado en columna. Vaya plan con la rehabilitación del Centro medico. Patético. Hacinados, poco personal y un espacio minúsculo para tanto paciente. Y 10 minutos. De risa

Stay away from them. They are the worst insurance company. They make you jump through hoops for prescriptions. Always needing pre-authorization for the same medications. I wish Coleman never signed up with them. They are super expensive. All the representatives I’ve spoke to transfer you around and never get you the help you need. I’ve been trying to recover out of pocket expenses of 1300.00 for my medication. I pay 600.00 a week and can’t drop them because it’s through the company I’m employed with. I’m seriously considering quitting and taking a new job just to drop them. Stay away if your smart.

CIGNA used to be good but not now. I had their dental insurance with a company and all was good then I got their individual policy and it is crap. They list services as part of their coverage but they don't pay on those listed services. Instead they refer you to a 2 sentence paragraph that states is there is any lower priced option anywhere (even if your own dentist doesn't use them) then that is all they pay. STAY AWAY FROM CIGNA they boarder on FRAUD