CignaReviews of cigna.com

The customer service is terrible. No one is trained. All we wanted to do was cancel my dad’s insurance due to him moving to a different state. First person I talked to took his info and said we could call back a week later to get the letter of cancelation so we could forward that to his supplemental plan so the effective date would be May 1st. I called in april. So, a week later at the beginning of May, they still hadn’t processed the request and it apparently wasn’t done right. So the next lady added a memo to the request with the appropriate info and said she would call back so I can get the letter. She never calked back. I called them again a week later and the third lady told me nothing has been done with the request and in fact for them to cancel my father, we have to write them a letter or get on a three way call with Medicare. We are currently on hold trying to get a hold of Medicare. Meanwhile, I’m supposed to send the letter of cancelation by May 19th and that’s not going to be able to happen now. I’m not happy with Cigna customer service.

My experience with Cigna has been extremely frustrating from a customer service standpoint. I had multiple claims submitted over several months and each one seemed to get stuck in a different stage of “processing” without any clear explanation. When I called support, I was often on hold for long periods and then transferred between departments that didn’t seem to communicate with each other. In one case, I was told a claim was approved, only to later receive a denial notice weeks afterward with no explanation that matched what I was originally told. Trying to appeal the decision was even worse — I had to resubmit the same documents several times because they claimed they were “not received,” even though I had confirmation receipts. Overall, the lack of consistency, poor communication, and slow resolution times made the entire process exhausting. I expected a lot more organization and reliability from a major insurance provider.

The worst Company I went out of Network and paid the $50 The same office, the same doctor asked me to come a few days later for x rays since the machine had some problems. Cigna had the nerves to charge me another $50 since it was a “ new visit” Disgusting company and I will look for another health care provider.

I signed up for a plan in January that was supposed to start on March 1. Cigna took the first premium payment out of my bank around February 3rd. Before the plan took effect I canceled it on February 16 and was told I was able to cancel since it had not yet taken effect. The customer service person told me it would take 3 to 5 days to process and 7-10 days to mail my refund. It is now May 6th and I have called back 5 times but no refund yet. My last call was with a supervisor who along with every other rep I spoke with, said it's being processed. This is ridiculous.

I would actually give them a -1 if I could. They do not cover anything. They deny every pre authorization and Im fairly certain they use AI to do it. This place is worthless.

Don't give your money to them. I spent a year paying, and now that I needed coverage for a surgery, they simply canceled it—and they didn't even cover my daughter's vaccinations from last year. I received the bill today. So, if you want to waste your time and money, go ahead and use their "coverage"—it's absolutely worthless. No les den su dinero. Pasé un año pagando y, ahora que necesitaba cobertura para una cirugía, simplemente la cancelaron; y ni siquiera cubrieron las vacunas de mi hija del año pasado. Hoy recibí la factura. Así que, si quieren desperdiciar su tiempo y su dinero, adelante, utilicen su «cobertura»: no sirve absolutamente para nada.

If I could leave zero stars, I would. It’s been over a year since I’ve had them for insurance, and I am now starting to get claims in the mail that they have not paid and have in return ruined my credit score. If anyone knows a lawyer, that can help me sue the crap out of them that would be appreciate it. CIGNA sucks

Switch bank accounts went online to change the card information I know I saved it. They canceled my insurance said they didn't get the payment called gave them the information they got it and got another letter months later saying it was canceled since January still called them again now they are saying there is no record of a phone called that I'm gonna have to request to get my insurance reinstated and pay $125 if the request gets approved and little did I know they had bad reviews so I guess I my have to find dental insurance somewhere else.