CignaReviews of cigna.com

HealthSpring takes money out of my checking account to pay for my new Medicare Supplement Plan G. However, they never did the "crossover" to Medicare correctly (where HealthSpring automatically gets a claim after Medicare processes it.) It has been about 3 months of no coverage. The Customer Service people (including a supervisor) just say they will fix but never do. The agent that sold me the policy says she can't help. Medicare says they can't make them HealthSpring do it. I am changing to another company's Plan G after only 3 months with HealthSpring (formerly Cigna). I chose HealthSpring because it was the least expensive but I get zero benefits from it.

El Plan con Reembolso es un engaño, te ponen un montón de pegas para cobrarlos. Se acogen a que los datos que vienen en la factura no coinciden con los datos del informe. Evidentemente, en un hospital o centro grande pueden tener varios CIF dependiendo del Dpto, no me van a hacer una factura con los datos del Dpto de compras. Les he insistido en varias ocasiones y mandado incluso un email diciendo del centro diciendo que son la misma empresa y se niegan a abonarlo. Tengo otro reembolso en parecida situación y sin embargo, no han puesto pegas. Increíble

What went wrong this time or the other 4times I’ve called them. They are withholding my dr prescribed medication for a pre authorization from my dr. But they have not notified my dr of needing a pre authorization. So while they secretly need the pre authorization I’m just doing without my prescribed medication. I have never had a company make me feel like they care less about me and my medical needs. This is just for 3 prescriptions. Imagine if I needed a procedure of some type. What a joke of a company and a customer service Dpt, calls them selves care specialist. They are the no care specialist. I would be embarrassed to work for them. They couldn’t manage their way out of a paper sack. If you are thinking about getting insurance from them don’t. Waste of time and energy which I don’t have a lot of since they are denying my prescription claims.

I have the worst experience dealing with Cigna Healthcare. Getting any medication or treatment approved feels like a constant battle. Even when a doctor clearly prescribes what’s needed, they delay, reduce, or deny it without proper explanation. You end up spending hours and days on calls, repeating yourself and getting transferred with no real answers. Instead of focusing on your health, you are stuck chasing approvals and trying to access your own medication. Customer service is slow, unclear, and exhausting. Save your money and your peace of mind, stay away from Cigna Healthcare.

Cigna denied an Intracept procedure that two doctors had recommended. First I was told that the procedure was experimental and not an approved procedure. I found out that both Cigna and fda had approved the procedure several years ago. The appeals process was a sham.

I can't leave much of a review as my experience is so bad. They treated me absolutely terrible. I call them every few days and now I am blocked because they refuse to do their job. At this point I just about don't have health insurance as they deny everything.

Cigna uses MD Live as a 3rd party tele health option. Hence, they are as guilty as MD Live in having a firewall that insures no customer can talk to a human without first going through tons of telephone prompts & chatbots that are terribly useless. My doctor claims she authorized my BP meds for 90 days+ when we had our last visit on 3/9. I have called Cigna, who doesn’t even have the ability to contact any of the doctors in the MD Live network, to assist & they are completely powerless when it comes to MD Live. So, even though my doctor screwed up, I’m told I have to make yet another appointment (which I couldn’t secure until March 30th) to rectify their mistake. You can’t message your doctor or talk to them at all about a prescription screw up or anything without giving them their almighty $25 co pay that they charge the day you make the appt. I would pay $100 right now to talk to someone that understands what has happened here. I even googled the doctor & called her personal cell phone & left 2 messages. I’m out of meds & unable to get them refilled because of my MD Live & Cigna’s doctor’s mistake that I’m paying for. Out of meds & blocked by both companies that claim to prioritize your health. At least admit it’s the bottom line instead of the hypocrisy you currently promote. Never in my life.

I was taken by ambulance to the ER due to shortness of breath, chest pains, and abnormal EKG. When the bill from the ambulance company arrived I learned that this company was not in network with Cigna. I am perplexed. Am I supposed to check if Cigna covers the ambulance company while I am experiencing a cardiac issue? It seems Cigna believes so. Unfortunate because 1. I want to get to the hospital quickly 2. I live in a small town and the town contracts with one company. So, it seems I’m stuck with a large ambulance bill due to a cardiac issue that kept me hospitalized for four days. And calling Cigna is useless as customer service reps state they cannot do anything. Thank you Cigna! Speaks volumes about customer service.