Choice HotelsReviews of choicehotels.com

Such bad customer service where do I even begin. Yesterday around noon I called the Choice Hotels Reservation line. I explained we were Board Members of a 501c3 Animal rescue and we were coming to Orlando for 2 days to look at property. I said we needed something with 2 beds for two nights. Joseph was nice and found the Quality Inn Airport had a double queen room with roll out in the couch. I said that would be great. He quoted me a price of $160 + tax = $181.69. I gave him my address, telephone number and credit card information. He booked and told me I would get a confirmation within a few minutes. A few minutes later I got an email to review Joseph. At 6:15 pm I had not received the confirmation so I called the Quality Inn Orlando Airport front desk and spoke to Joey (not Joseph) he told me he did not have a reservation in my or my companies name. He told me to call Reservations again. I called and they put me on hold 3 times and kept coming back and saying they could not find the reservation. After 15 minutes I was put on hold the 4th time and it auto rang me to Joey at the front desk. It frustrated him and frustrated me. He told me to call them back and ask for a supervisor. I did and the new person would not connect me with the supervisor. Instead I had to relate the entire fiasco to him and he put me on hold and came back 3 different times. Then I was apologized to and he said he would re-book me. I gave him the exact information as Joseph had told me when he supposedly booked me. I said 'since I had been dealing with them all since noon (it was now after 8) I better be getting a good rate'. He put me on hold to talk to his supervisor and came back with an offer of $151.88. I said 'okay, thank you let's book it'. He took down all my information and I gave him my credit card numbers. Then, unbelievably after quoting and taking my credit card information, he said 'oh, I am sorry mam but I see you are staying 2 nights so it would be twice that amount'. That would be over $300. and it was on booking.com for $170. for both nights! Now I was really upset and asked once again to speak to a supervisor. He put me on hold for another 10 minutes and came back and said 'my supervisor told me to tell you to call Customer Relations at 800-300-8800'. I called customer relations and pleaded for a supervisor so I would not have to repeat everything for the umpteenth time. She refused, so for another 45 minutes I relayed information and the whole saga during which time she put me on hold numerous times to 'talk to her supervisor'. I had told her 3 times it was for the Quality Inn Orlando Airport and she asked if that was in California or Florida. I asked if she was even from the US because she thought there was an Orlando Airport in California. Pleading again to talk to the supervisor myself I was then put on the line with Aris. By this time I was near tears and tired due to spending hours just to book a room and having given out my credit card information twice. In the end she told me she could not do anything for me and that maybe I 'should just go back on booking.com and make my reservation'. After almost an entire day to try and book! Like I would even consider making a reservation with Choice Hotels EVER! No wonder they have such horrible reviews.

Do not ever stay at a Choice Hotel! We reserved rooms in SC for a race. We went to hotel before race and were told rooms were not ready. Went back to check in after the race and we were told rooms were no longer available. To top it off I was charged for room that was given to someone else. I have been fighting with them since Sept 3019 for reimbursement of room. They keep telling me that check is in mail. "Bull!". It is now December 2019 and still no reimbursement! I will never stay in Choice Hotel ever again, even if my life depends on it!

Comfort Suites Boone NC, University Area. It is December. The heat was not working properly. It would only stay on for about 30 seconds. They checked it and told us it was supposed to be that way. All they did was remove the cover and leave it off. The room never got warm. We pulled all the sheets and extra comforter out of the drawers and piled them on the bed. We ran the blow dryer for heat. It warmed the room more than the heater. At breakfast several other people were complaining about being cold. I would not come back to this particular hotel because they did not move us or help in any way even though we talked to the front desk twice about it. We are diamond members and staying with points so I suspect that is why they were unconcerned. I'm writing a review here because you can't post a review to Comfort hotels unless they send you a survey.

I stay at the Comfort Inn hotel in Galveston on the Seawall. The room was very nice. I charged $100 for smoking on the balcony. The story has changed everyday since Friday. The GM has not been there since I called on Saturday morning. The lady that worked the front desk Saturday morning was rude. I know for a fact that we didn’t smoke in the room is because I work at a choice hotel and smoking is not allowed. I was also told if we did smoke on the balcony. The smoke came through the a/c. But yet I’m smoking outside. Then today I was told the smoke was in the hallway. I will never stay in this hotel again.

We love the sleep inn in middlesboro, Kentucky. We have been staying each year about a week or so since 2015. This year we booked three days there but we are still staying through 11/27/29. We had family who came to join us for a weekend and a death in the family. The staff here was so accommodating and keep adding days for us to stay. We never had to move rooms either. We have never had such outstanding service.

I I would not recommend staying at Choice Hotels I recently stayed at one of their Hotels in Batavia New York paid $150 for the night supposed to have had an indoor heated water park for the kids but was far from that water was ice cold kids wouldn't get in it Wi-Fi didn't work in my room got moved three times ended up in a room with the people next door with a barking dog all night contacted them about a refund have not heard anything back Choice Hotels put some points on my account but not enough to book a room a waste of money and the customer service from these people are trash I want my money back not points why would I want to go stay at another one of your garbage hotels

Hotel Canceled my reservation at the last minute. I made the reservation at the airport hotel location one month ago. Today I was to stay at the hotel. They phoned me at 9:am saying they canceled the reservation because they do not rent to locals, anyone within 40 miles of the hotel. No apology, no refund, just a cancelation. They had 30 days to discover my location. And what sort of policy is it that locals can't use the facility? I will never stay at a Choice Hotel again.I waited for 45 minutes on the customer support line with no answer.

I stay in hotels over 200 days per year. Choice used to be my preferred group. Sadly, over the last two or three years the entire group has gone way downhill. Whether it’s econo lodge or comfort inn or the dreaded woodspring suites....all Choice brands have gone to absolute trash. Customer service is completely lacking at every level. Properties becoming very run down, filthy rooms with shoddy fixtures and furnishings not to mention the rampant false advertising and bait and switch tactics used by franchisees. I’m so over Choice and their substandard hotels. I’m switching to IHG