Choice HotelsReviews of choicehotels.com

STAY AWAY Not worth the savings. Will charge you for rooms you did not reserve. Stay AWAY Trouble customer service, not willing to help you at all. Just want your money.

I am transferring my daughter to Santa Cruz for college and I've been trying for 8 days to buy points and make a reservation they keep telling me there sorry and the hotel is trying to help yet choice hotels keeps fibbing and saying they will handle it and call me yet they never do so for the 8th day I'm trying to get transferred to the U.S. because they outsource EVERYTHING and still no hotel. I would suggest to NEVER use them EVER.

One star because I can't give it zero! Made an online reservation a week in advance for one room. Received a confirmation for three and since it was prepaid charged for all three rooms! This was a Saturday night, I immediately called customer service and the man said he could not fix it and to call back in the morning. Sunday morning I call, get passed around and put on hold and the man I spoke to said the hotel desk clerk didn't have authority to refund me call tomorrow, meanwhile I'm stressing out about the charges to my account, $600 for rooms I didn't request and will not be using. Clearly an issue with their system yet they couldn't fix it. So I call back Monday, passed around put on hold, the same tune and song, they were able to look up my account, yet state their system is down so they can't help me???!!! Hmmm not adding up is it? Fortunately, I called the hotel directly and they were able to fix my reservation and get it refunded right away, Never again will I book through choice hotels.com and I would warn anyone not to.

False advertisement!!!

Comfort Inn Central Park West: There were problems when we arrived at the hotel. Payment issues. Room was the smallest I have ever seen. No seats in the restaurant. And they asked for cashpayment of service+tax. - We paid them cash 168 USD and a month after we got back home, they charged us the intire amount of hotel stay and tax+service again!! Now the hotel claims that they never received any cash payments - But we did pay Charles at Comfort Inn Central Park West 168 USD on June 19 2015. And I asked him for a receipt - But he did not put on the receipt that the 168 USD was cash payment. This is not okay!!! Never coming back there again. And will spread the word on every media!

De moeite waard om als je een reis plant door de VS om deze site eens te bezoeken. Je schrijft je geheel vrijblijvend in bij de organisatie en je verdient dan punten bij elke overnachting. Ook heel gemakkelijk een motel kiezen en boeken als je staat ingeschreven. Er is een motel voor elke beurs. Ze zijn niet allemaal beeldschoon en super comfortabel, maar je krijgt goede info over het motel, de ligging en de prijs. Ik maak er tijdens trips door de VS veel gebruik van en logeer dan ook regelmatig gratis met de gespaarde punten. Een goed gemiddelde is Quality Inn. Je krijgt een comfortabele kamer met een echt ontbijt voor een zeer redelijke prijs, uiteraard afhankelijk van de ligging en de extra's.