Choice HotelsReviews of choicehotels.com

I am going to start by rating Choice Hotels -100 Stars... The reservation and the Choice Rewards departments needs a new make-over with the unprofessional Customer Services Reps. I have to include the so call male Supervisor in the Choice Rewards department. Whenever he comes on the line, I hang up. He's there's for a pay-check and so are the youngsters in the Reservations. After holding on for 30+ minutes which is quite disgusting. When they finally answer the phone, it's like, they speak to you like they really don't need your business. And. they're quick to hang up the phone on you. Where's the high rollers in this organization that's making the "Big" bucks? Do you even care about the bad Reviews? Do you even care about how the customers concerns aren't being met? You need to get off your tail and run this organization like your competitors. I tried calling the Choice headquarters and you're transferred to the Reservations or Choice Member Services and they answer the phone like they're Customer Service and they have the audacity to take the complain and the complaint is on them. I been a Choice Member for years, "Diamond" to be exact. I am taking my money and business elsewhere. Choice, you need to Shut it Down!

I am quite literally shocked after staying at the Choice Hotels Sleep Inn at Arlington near Six Flags location. This hotel was the absolute worst place I have stayed in my life. I have never written a bad review on a company, not ever, but this hotel deserves one. My husband and I stayed in the hotel in March 2020. My room DID NOT HAVE A SMOKE DETECTOR! The day we were leaving from our stay, I noticed that the smoke detector cover was disgustingly dirty. Upon looking up at it, I saw that the small hole of the cover showed nothing inside. I pulled down the cover to find NO SMOKE DETECTOR AT ALL, just a plug-in wire where someone obviously removed the detector, and put the cover back up. Someone obviously knew about this. The cover was dirty enough, I am certain it was like that for a considerable time. I sincerely doubt that they check their detectors ever. They are obviously not in compliance with the LAW that requires smoke detectors in every single room. If it happened in my room, I guarantee it exists in many others. Overall, the hotel was old, in poor shape, and my bathroom fan also did not work. All of that I do not love, but can understand at least. But not having smoke detectors?? I am just glad my husband and I made it out of there alive. We have a 2 year old daughter who was not with us. Imagine if we left her without parents due to the utter and total lack of care by Choice Hotels and this Sleep Inn hotel. They have a total disregard for customer safety that is disgusting to me. Upon reaching out to the corporate owner Choice Hotels, I received a complete generic cop out of a response from them that does not make me believe they are concerned or will be making sure that customer safety is being addressed. If you are thinking about staying at this hotel, I would not do it!!

If you give them 90$ and cancel your reservation then they will only give you about 50$ worth of points and say they are not charging or penalizing you. Contact your bank and report the charges as fraud.

WARNING I have staying at the quality inn in Ann Arbor and Dundee MI several times over the past 3 months and recently May 9th to the 11th in Ann Arbor on Carpenter Road. I contracted bed bugs at these two hotels and Choice Hotels did nothing to resolve the uncleanly conditions when I reached out to them. They offered me a $50 credit so I would go away. I feel compelled to warn the public that these two hotels are not clean. Saw bugs in there breakfast food. There shower curtains don't contain the shower water so this can create mold. People are allowed to come off the street to eat with the paying clients. I support allowing people from the street to eat the food that is left but they should not be hanging out with the clients as many of these folks are not clean and I did not see hotel personnel cleaning after these folks hung out in the lobby. So be ware that if you stay with Choice Hotels especially in Michigan they have severe health and cleanliness issues and they don't seem to have any interest in correcting the issues.

I would give ZERO Star if I could. I am on phone line 1 hour hold and then with customer service 1+ hour. 2+ hours gone NO resolution. I will never book hotel again with Choice Hotels and so do my employees. Good Bye forever Choice Hotel.

If I could leave a 0 I would. The customer service rep named Mark was the most unprofessional, rude rep I have ever talked to. He would not forward me on to a supervisor, give me his last name, or help me with my issue. I am a very level headed person, but the quality of training and employee that Choice Hotels is working with is absolutely 0 stars.

Do not recommend. They overbooked our hotel in Nashville. We didn’t get a room, nor did they honor our price in finding another hotel room. Very poor management

In almost every promotion run by this company, there's a "catch," but the last one was the worst of all. I booked a Comfort Inn located in Oslo, Norway. My confirmation email said "This stay qualifies for YOUREXTRAS," meaning I'd get extra points for a mid-week stay. When I got NO points at all (after spending $213.53! for one night), I called customer service and learned that the "fine print" says that Oslo, Norway properties are not included in the rewards program. I pointed out what my confirmation said, but that was irrelevant. If a property (or country) does not participate in the rewards program, that should be stated on the booking page. At the very least, the confirmation should not promise "extras!" That should be enough, but I'll give two more recent examples: "Price Match!" I called for the price match and was told they could not replicate it. Of course they couldn't! It was sent to me with a time limit, "book in the next hour, etc." I offered to take a screen shot, but that was not acceptable. They had to "replicate it!" Another example: book between X date and Y date for an extra 8,000 points. Read the fine print: You get the difference between what you'd ordinarily get and the 8,000. The very few extra points were nice, but not worth my time, frankly. These bait and switch practices have eroded my trust in this company. It's not enough that I have come to expect them. I don't want to feel that I must be on my guard every time I deal with the company. Of the thee chains that I use, it's fallen to my last choice from having been first.