Choice HotelsReviews of choicehotels.com

VERY VERY Satisfied customer in my stay for the 3rd time at the Comfort Suites on route 1 North Brunswick New Jersey. My first stay was March 2020, second stay was June 2020 and my third stay was August of 2020. Very clean, organized and well prepared for their customers. Every one is very courteous and professional for all of my stays. There was a consistency in the cleanliness and they went out of there way to make me feel like a satisfied customer. While it is an older hotel it is very well kept. On all three of my stays this year i have been satisfied and i plan on coming for my fourth stay in the near future. THIS IS MY HOME AWAY FROM HOME WHICH IS 6 HOURS AWAY. THANK YOU Patrick and ALL of the staff for making my family and I feel comfortable. KEEP UP THE GREAT WORK. SW

I am regret to join as their Choice Hotel Privileges membership, I don't feel any Privileges at all specially try to get help from their Privileges customer service help line. Long call waiting and finally there is a real person I can talk to, but they just keep transfer me to different staffs and testing my patient by holding my call on the line for hours. I don't feel I am their "important " customer at all - which they keep mention on their waiting voice recording. There is a refund check Choice Hotel promised mailed it to me since March due to 1 night stay cancellation problem. I have been waiting this check for 5 months until now, and the response is their accounting department is closed since March and it is still ongoing closed???- I could not believe a international company who manages 12 hotel branding with ongoing shutdown accounting department??? If the company is not willing to refund the money, the company should tell the truth in the beginning, rather than comforting and hope the issue would disappear - because the customer will get tired and abandon follow-up his/her rights and interests??? At the end the of last phone call, the lady offer me 8000 points instead the check. I told her 8000 points is not even equal to the points to stay 1 night at the hotel which cost 25000 points. The lady said there is nothing she can do, either I keep waiting the check or accept 8000-15000 membership points which is not even enough to stay one night at any of their hotel.

Room 131, Wenatchee, WA. Excellent customer service from inquiring about rooms, to curtesy calls asking when we will check in to check in. Every staff member including maintenance, housekeeping and breakfast server was very friendly. The only concern is our mattresses were not comfortable. We woke up with back aches. Maybe our room just need new mattresses.

Mainstay in Columbus Worghington OH is terrible. No signage, dirty rooms, bad AC, and worse of all most employers not wearing face masks. I have complained to customer service. Willing to change rating if they take action. However, a good hotel and owner checks these types of things.

I showed up and was informed as i was paying there is an additional charge for $50 to cover incidentals. I adked whatcthat was. They said if a buy snacks or a coke. Ot would be refunded. The next morning i asked for a receipt and it did not show the additional $50. I wasnt until they made 2 calls they gave me a another teceopt for the $50. I used none of it said it should take a week. Hitt Road San Antonio avoid it.

Although the Quality Inn that I recently stayed at in Petosky, MI was excellent, Choice Hotels SUCKS!!!!! They charged me twice on my credit card! (And not even the same OR correct amount each time.) When I called Quality Inn about it, I was told that they didn't even know about it b/c Choice DOESN'T TELL THEM, and that this has been happening for MONTHS! So, if one doesn't catch it on his/her credit card statement in order to call and correct it, CHOICE REAPS ALL THE OVERCHARGED MONEY, NEVER NOTIFYING THE HOTEL OR THE GUEST!!!!!!!!!! I will be contacting the appropriate state Attorney General about Choice Hotels' FRAUD!

Be careful with this company. They train their staff to give fraudulent and misleading information. We choose to stay with them over the course of a week in several different cities. We spoke to 3 different representatives who promised our various stays covered a free night. When we spoke with those reps we asked the same question in various different manners to be sure that we qualified and were covered. All 3 said yes. Turns out all 3 lied. We even had a 4th rep admit to us that the other 3 gave us inaccurate information and that we were mislead. Due to their fraudulent promises we not only had to pay $300 for our 1 night stay that was supposed to be free, but we also ended up missing other reservations costing us additional money. Why would we miss other reservations you ask? Because the hotel told us we couldn’t leave until the issue was fixed and customer service kept us on the phone for 2 hours, placing us on hold every 3 minutes for 20 minutes at a time. Choices Response: “it’s your fault for calling us.” After all that, and even though they admitted they were wrong, we still had to pay for the room!!! Be careful folks... their programs do not live up to their promises!! And their customer service doesn’t care at all. We didn’t receive a single apology for their incompetent staff, for our lost money, or for our lost time. Oh, and by the way, Choices asked us to send a PM so that you wouldn’t see how badly they’ve treated us... and they still refused to help.

The airport Wuality Inn Tusco was without a doubt the filthiest hotel I've had the opportunity to experience in my 45 years of business and personal travel in US, Europe, and Asia. The elevator has obviously not been cleaned in several weeks (months?). The hallways and stairwells were littered with cigarette butts. I don't know if this is a company owned site or a franchise. If it's a franchise, I suggest an inspection followed with removal of all Choice Hotel materials. The room itself was in okay condition on first sight. Television wasn't able to receive ABC, NBC, or CBS. When I attempted to use the room phone to report the issue, I found the phone had been unplugged. The final last straw was when I went to get a tissue from the dispenser on the bathroom sink stand, I found nothing was visible. I remove the metal covering to perhaps remove a covering to a box containing tissues, but instead found a used CONDOM in the space. When I approached the front desk to report my issues, I was left with the impression the person in charge of the desk had no intention of making any attempt to take any action to address any discrepancies. I can't express my disappointment adequately other than to say this experience leaves Choice Hotels with a huge black eye which will not be healed anytime soon. To top off the experience, I was charged almost $70 to be disgusted enough to leave less than an hour after arrival.