Jerome
Their cancellation processing system is a scam
I prepaid a reservation but had to cancel which I did over their automated phone system. This was 5 weeks before my scheduled arrival date. I received a confirmation email with a cancellation number. After 8 days I noticed my refund had not been processed so I called their toll free number. A recorded message said they were understaffed and couldn't take my call. It just said "goodbye" with no option to leave a message, no time given to call back or no option for them to call me back. What a joke. So I decided to call the hotel directly. They said yes - I see your cancellation but your refund was not processed because I have to call and the manager must approve. Which he did thankfully. Keep in mind that neither in the email nor the cancellation call did they tell me I had to make another call to get the refund. My cancellation was within the time frame to get a full refund. Why did I have to go through that extra step? Why wasn't it automatically refunded? I'll tell you why. They are scamming people with this fraudulent activity. How many people assume it will automatically get refunded and not watch this to make sure the refund comes through? Do they think people who cancel just want Choice to keep their money as a donation? This is a shameful tactic to ripoff their customers for easy profit.