Choice HotelsReviews of choicehotels.com

Ew!!! I would not stay at the hotel if it was free. It's filthy. Our room smelled really bad. Hair found hair on my pillow. Not mine..Don't waste your money. There are better hotels in the area.

Comfort Inn Moberly, MO. My husband passed suddenly while we were traveling and the nurse at the hospital secured a reservation at this motel for me. I can say that Stacie Hammontree the general manager did everything she could to make me as comfortable as possible during my stay and welcomed my family when they could join me. Thank you for your help in a most difficult situation. Kathleen Moore

Was booking a hotel through Hotels.com, but thought I would look at the hotel's site directly, as sometimes it's cheaper. Choice Hotels' website says they offer a "Lowest Price Guarantee," but the price on Hotels.com was lower. So I booked on Choice Hotels' site & filled out the form to receive their Lowest Price Guarantee. They reached out to me the next day to say that they couldn't find the site I had given them to see the lower rate, & asked me to resubmit my request with the full url. When I went back to their website to resubmit my claim, I saw that they had changed the rate on their website to match what I found on Hotels.com. However, I had saved a screenshot of the price I had found on Hotels.com, & also had my reservation, which was for the original (higher) price the day before. I resubmitted the request, & received notice that they were "reviewing" my claim. Two days later, I still hadn't received any notice from them (though they were able to get back to me within one day for the first claim). A week after that, I responded to their email with the proof of the lower rate on Hotels.com versus what I'd agreed to via their website. It's now been over a month, & I still haven't heard anything from the chain. It seems VERY underhanded to change the fare based on someone's claim, & then never reply back to said person, once they've resubmitted the claim. I have since cancelled my reservation with them, & will do my best to not do business with this hotel chain again, or if I do, I will definitely book through someone else!

We stayed at Quality Inn Citrus Hill in Beverly Hills FLA. There were 2 kids and 2 adults on reservation. Every day we only had 2 clean towels. Every day I had to ask for additional towels. Today front desk told me to walk down the hall and find a housekeeping cart and get towels. Housekeeper told me no more clean towels in hotel. Really. The towels are getting washed or dried. If you stay here bring your own bath towels.

Ashley Kizzy and the other Holland Choice staff did great job of making sure my stay was fine.

Mainstay Suite Medical Center In Houston is home away from home. All of the amentities fit our needs. The general manager Ms MaryAnn goes above and beyond for her guest, she is polite, friendly, and nice. Vincent the front desk clerk is always nice, He's helpful in many ways. He gets you checked in quickly. Anything you ask of him he make sure that it is done ex. Toiletries, extra towels etc. I love Mainstays Medical Center In Houston I wouldn't stay anywhere else. Thank You MainStay Suites for exceptional rewarding service.

This is a review for the comfort hotel Great Yarmouth ! Absolute shambles ! Nothing but liars ! I checked in as I found myself in Great Yarmouth saying goodbye to my grandad as he had died earlier that day They knew this They were quick to take my money then give me my key Seemed really polite so I was happy That was then short lived ! I got into the room noticed the radiator was off and windows open It was a very windy day and also a raining The room was freezing so I shut the window and turned the radiator on An hour later I was still freezing so went to reception to ask if there was a problem or was it me The lady acted like it was a new problem and in her words needed to make some calls Another hour passes I go back but go out the front 1st for a vape and speak to 2 lots of guests about my cold room they stated that they had been there for 2 days and it’s been broken all the time they have been there ! And one couple said it took 6 hours for them to receive a heater they promised So I go back in to ask and mention what I was told for the lady not to deny it but says she will get a heater to me that heater never arrived I lay in bed crying and unable to sleep most of the night due to being so cold even with the quilt on Then comes the morning ! I decide to have a bath takes me ages to get up as I was so cold and could barely move ! I ran the bath and thought great the waters hot that’s something at least ! To then notice a dead flea floating in my bath water ! I got a pic immediately for proof and you could see it was a flea ! Then I noticed how green and dirty around the bath was and dirty tissue was stuffed behind the toilet too then there was the filthy sink I got pics of everything and sent a kind email to the manager after being told the manager wasn’t in till Monday for complaints and refunds I had a reply stating that the flea in the pic didn’t look like one and apparently they had pest control out straight away to check the room and found nothing (yet they couldn’t get a heater to me at all during my stay like they promised ) also said if I would have asked for a refund she would of issued an immediate refund (impossible if paid by card like I did ) and would of personally booked me a room at a different hotel ! Well that’s funny I got told manager wasn’t there till Monday so lie number 1! She failed to mention the other complaints I made Then had the cheek to offer me money off another stay there and free upgrade ! Like hell would I stay there again They knew why I was there and as much as I’m not entitled the customer care was shocking they couldn’t give a hoot at all! And because I refused her offer she said she said that she would no longer communicate with me ! So!! I took it online and opened a case got a response from someone else and she stated she would look into it then here come the lies again She said all they said and I had already told them what they told me and that they were lies but she sided with them anyway Then acted like she was doing me a favour by offering 6000 club points for a stay at one of their hotels around the world !! Errrm no all I want is a full refund for the awful experience I am still not over ! She then stated they are unable to do refunds currently due to Covid and that department being shut?? LIES! because when I stated that it was ok I would wait for a refund she had the cheek to say that she is not willing to offer me a refund and all I could have was points !! That is no way to treat a customer and a grieving one at that utter disgrace !

This place is very inconsistent. They dont even try to accommodate its guests, the rooms are always dirty and managers nit picky.