Choice HotelsReviews of choicehotels.com

I legitimately have never had a good experience with a Choice hotels location. From denying my service animal, to harassment from management and everything in between. I recently gave them another try due to a stay two nights get one free promo they had going on. I didn’t even get the points awarded to my account and now have to call in and get it figured out. When I called to complain about any of the issues at the hotels, they claim that each hotel is privately owned and there’s nothing they can do. Do not recommend.

I stayed May 1-2, 2022 at a choice hotels group hotel in Concord NC. (sleep inn on Gateway Lane) The hotel was in a good location close to everything BUT the AC in my room did not work and by 1am it was 80* inside my room. (YES I did go when we checked in to talk to the shift manager and he told me and I quote " there is nothing I can do, you just have to wait for it to cool down" ) SO I went to walmart to buy a fan. He did not say I am sorry, he did not offer to move my room. Breakfast was bad, Orange juice watered down to where it tasted like food colored water. No muffins, no fruit, just oatmill packages, yogurt and biscuits that were doughy in the middle and sausage gravy with yellow sausage bits in it that tasted so bad I could not eat it. The lady on duty at check out time did apologize for ac but that was all...nothing else. I do NOT , will not, recommend this hotel or hotel group to anyone!

Econo Lodge in Summerville, SC near Charleston-very dirty, ceiling falling, dumpsters emptied at 5AM, no cups, floor was filthy, sheets dirty-place needs to be torn down! I'm not real fussy, but this place was really bad and it was with tax a little over 100.00!

stay at sleep inn sc189 18 days my sister was passing at the hosp we only got our beds changed one time and very time had to go to the beck to get clean towels would have changed the motel but had to be at hosp at 8 am every morning and got back to the room at 5 or 6 in the night I called deck everytime and ask for manger but maid lied and told her the room was done but it only got done one time and that was the 9th day. Going to go back in sept to s.c but not going to stay there.

Horrible. We arrived after 12 hours on the road and in need of rest, we got to our room and it was not ready for occupancy. No towels, no trash cans and no curtains in the shower. We had to request for all of these and hung the curtain ourselves. The cleaning standard is very bad. I found a piece of chewed up gum on the phone. Windows are dirty. Inside elevator not properly cleaned. No refrigerator or microwave in the room which I was informed there was when I made the reservation. I've stayed in many hotels and this was the first one with low standards. The pictures on the website for this hotel is very deceiving because when you get here its not what you expect. I've never experienced anything like this in other hotels I've stayed in. In closing, the smell of Marijuana is very strong in the hallway.

DONT STAY HERE Booked room in December, Got a call in March stating there was a "GLICH" and they have to cancel my reservation when questioned Manager of property AMANDA hung up on me. I had my wife call and see if she could explain it and she stated SORRY CANNOT DO ANYTHING NOT HER FAULT AND HUNG UP ON MY WIFE! Tried calling corporate where message states they are open till 5PM MDT and you cannot get thru to anyone! I was trying to get a hold of CEO Patrick Pacious! No email for him or any other officer at Choice Hotels. Called customer support i finally got on phone after 1/2 hour wait. She was not from the US and stated she would run this up to her SUPS and they would call me back shortly. Shortly to Choice Hotels must be Never! Their was no urgency to rectify the situation! Now I am stuck with no place to stay downtown because all hotels are booked! We have a 3 day event in conference center and totally screwed. I cannot believe this place is still in business! User's recommendation: DONT BOOK OR STAY HERE THEY HAVE NO HONOR! Media files (shown publicly)

Dulce at Comfort Suites in Columbus, OH 1690 Clara St was extremely helpful in cancelling a reservation after Priceline repeatedly not helping me. Thank you Dulce!

I am writing this to let others know that the Econo Lodge in San Angelo is really under new management and under going remodeling yet a great place to stay. The staff currently is very positive and polite. The manager DJ is wonderful and accommodating. My room was clean, spacious and welcoming. I slept very well. The breakfast was a great way to start the day. They have different entree items you can choose from. I am sure when remodeling is completed the place is once again gonna be fabulous. Looking forward to staying again soon.