Chico'sReviews of chicos.com

I paid for express and it took 22 days(??) I also got the wrong color and nobody is answered my email. Don’t bay from here..

I shop or walk around quite often. The majority of my clothes are from Chicos. Beautiful Ponte pants are now thin and wrinkle. One pair actually hurts my waist. I purchased 2 of the same. The Touch of cool tees are now thin, stretch out and sag. I can’t keep up with their crazy sales and coupons. I walked in and had no clue what or where the sale was. I lastly I was in a store yesterday 10/23 approximately 5pm and a sales representative was just ignoring me, I felt like I had to chase her down for help. I was told if it’s not on the table we don’t have it. I did have two items in my hand, I put them back and left. Actually walked a few stores down and shopped at another store.

I would give them a -score if that were possible. I have in the past week talked with 6 different people all of them didn’t care and were just plain rude, and unhelpful. Their customer service is beyond pathetic.

Chicos has been my only source of clothing for about the past 4 years. Lately nothing fits..My regular size (2 in chicos is too small) and when I size up to 2.5 it’s too large. What’s with the “slimming pant”? I think the concept is good but it doesn’t fit well at all on the average woman and models don’t shop at Chicos. I’ll be looking for other stores to shop.

I placed an order with Chicos on 9/15. I didn’t get the usual email confirming my order. I was concerned so I called customer service. I was told everything was on track at that time. I got 1 of the 4 pieces ordered. I called 2 times to check on the order. The second call was an absolute joke. The rep couldn’t answer a direct question. It took 15 minutes to establish that the order never went out from the store. She wanted to re-do my order & have me call back in 3 days to ask for my refund. What? Then she couldn’t put me on with a supervisor & couldn’t tell me who her supervisor was. I just spent 30 minutes & I have no idea if my order will arrive? If the replacement pants have been charged. I’m dumb founded by how terrible this experience has been today. I used to really like Chico’s, but I can’t do this with them more than once.

What a S***show. I ordered several items with PayPal. They automatically took items out of my order, sent no confirmation email and did not apply the 20% first time purchases discount. I called and an agent credited me, but also recharged my credit card ( how? I used PayPal). I called again. I will spare you the long story. The agent told me I was mistaken and said I Should see a doctor! I could not text him pictures of my PayPal and credit card account to prove I was right ( I really want to be right). It actually made me laugh. Guess they don’t record conversations for quality assurance and training purposes. Haha. But really, I should see a doctor!

I don't know what has happened to Chico's. My warning about ordering from them is don't be in a rush to get it, if you ever get it. I made an order back in July that never arrived. Getting a refund took weeks. I made an order recently and got an email stating the order was processed September 16th. Today is the 25th and I have yet to receive a notice that it has been shipped.

I liked shopping at this store and their clothes, but not anymore. They'd rather lose customers than help. I bought a pair of pants and when I washed them, they faded and got stained. I took them to the store and they didn't want to help me because they were old and I had already used them. It's logical that if I washed them, it's because I used them. I thought it was a responsible and trustworthy store, but they'd rather lose their customers.