Chico'sReviews of chicos.com

I see Chico’s going downhill. Prices going up and quality going down. Recently I had some issues and I can honestly say they have the WORST CUSTOMER SERVICE!

Recently returned a pair of pants to Chicos on March 23. Just received credit on May 13. The quality of clothing has drastically changed. No more shopping at Chicos. Clothes made in China and Vietnam.

The cost to return one item was 25% of the cost of the item. this is more than i would expect to have to pay for shipping, yet not worth the time time to call and complain. this annoying diversion will cause me to not shop this store again.

OMG!!!!! i would have better luck with a medium at a ghost convention!1)- several months ago i purchased a studded cardigan from Chicos and wanted the matching tank. called 4 local stores no such luck..called customer service got an hispanic person who spoke hardly any english HE WAS IN ANOTHER COUNTRY-..he transferred me to 3 other operators! i inquired about an item gave SKU# nothing..next thing i know i am seeing a purchase of thee same cardigan on my credit card! i frantically called chicos and told them what happened! this was the second time this happened to me! told them the sku # of the tank..not the cardigan..souther person was not much help! 2) earlier this evening i saw a cardigan i have been eyeing it was on sale so i placed it in my bag..it stated $59.00 sale on online website- in the bag?? it was $71.00!!! tried to place 3 times..this was a sale item ending at midnight 11-28-2025..this madness started at 10 p.m.!! still having trouble put item in getting charged higher amount instead of sale price..no luck getting in touch with anyone!!...i give up!! p.s. remember the lost studded tank?? i originally had no luck with?? found it for almost nothing on ebay!!! yep i am amazed also!

This company takes 3 weeks to refund after they receive the items back to the warehouse?! Seems a bit extreme to me. Thank goodness I used Paypal.

I shop or walk around quite often. The majority of my clothes are from Chicos. Beautiful Ponte pants are now thin and wrinkle. One pair actually hurts my waist. I purchased 2 of the same. The Touch of cool tees are now thin, stretch out and sag. I can’t keep up with their crazy sales and coupons. I walked in and had no clue what or where the sale was. I lastly I was in a store yesterday 10/23 approximately 5pm and a sales representative was just ignoring me, I felt like I had to chase her down for help. I was told if it’s not on the table we don’t have it. I did have two items in my hand, I put them back and left. Actually walked a few stores down and shopped at another store.

Chicos has been my only source of clothing for about the past 4 years. Lately nothing fits..My regular size (2 in chicos is too small) and when I size up to 2.5 it’s too large. What’s with the “slimming pant”? I think the concept is good but it doesn’t fit well at all on the average woman and models don’t shop at Chicos. I’ll be looking for other stores to shop.

Chicos has been one of my favorite stores for high quality and consistent fitting clothes for a mature woman. What has changed? The quality is just not the same. What used to always fit now does not. They are not hiring enough sales people to give the customer the Chicos experience. It is like the powers to be are more worried about the bottom line of money than the faithful customers. Also, faithful Chicos customers do not usually like to wear tight fitting clothes especially around their mid section. A woman's body naturally changes with the decades. PLEASE bring back the old Chicos. Money should never be the bottom line. If all of your customers are stating similar thoughts, listen to their concerns.